Lunch Meeting Insights with Linda Jones

Sep 18, 2024

Meeting Notes - Lunch with Linda Jones

Attendees

  • Linda Jones - Potential client
  • Regina Clark
  • Brian Turner
  • Patricia Lewis

Meeting Overview

  • The meeting took place over lunch to discuss potential business collaboration.
  • Emphasis on customer service and relationship building.

Food and Drinks

  • Drinks ordered:
    • Linda: Gin and tonic
    • Regina: Gin and tonic
    • Brian: Water
    • Patricia: Water
  • Food orders included:
    • Brian: Soup du jour and turkey sandwich
    • Regina: Chicken sandwich and soup
    • Linda: Signature chicken
    • Patricia: House salad

Key Points

  • Customer Service:

    • Linda emphasized the importance of smooth handling and sincerity in customer service.
    • KBT staff is trained to treat clients as friends, focusing on their specific needs.
  • Brian's Behavior:

    • Made a comment about the food that was perceived as rude.
    • Mentioned the "five-second rule" which was not well received.

Assessment of Brian's Actions

  1. Positive Actions:

    • Participated in the conversation.
    • Ordered food and drinks like the others.
  2. Negative Actions:

    • His comment about the food being bland was off-putting.
    • The mention of the "five-second rule" was inappropriate for a business lunch.

Advice for Brian

  • Be more mindful of comments regarding food and overall dining experience in a business context.
  • Focus on constructive conversation that promotes a positive atmosphere.

Karen's Role

  • Handling the Situation:
    • Midway through the lunch, Karen should have redirected the focus away from Brian's negative comments.
    • Encouraged a more positive discussion about the food or the partnership potential instead.