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Lunch Meeting Insights with Linda Jones
Sep 18, 2024
Meeting Notes - Lunch with Linda Jones
Attendees
Linda Jones
- Potential client
Regina Clark
Brian Turner
Patricia Lewis
Meeting Overview
The meeting took place over lunch to discuss potential business collaboration.
Emphasis on customer service and relationship building.
Food and Drinks
Drinks ordered:
Linda: Gin and tonic
Regina: Gin and tonic
Brian: Water
Patricia: Water
Food orders included:
Brian: Soup du jour and turkey sandwich
Regina: Chicken sandwich and soup
Linda: Signature chicken
Patricia: House salad
Key Points
Customer Service
:
Linda emphasized the importance of smooth handling and sincerity in customer service.
KBT staff is trained to treat clients as friends, focusing on their specific needs.
Brian's Behavior
:
Made a comment about the food that was perceived as rude.
Mentioned the "five-second rule" which was not well received.
Assessment of Brian's Actions
Positive Actions
:
Participated in the conversation.
Ordered food and drinks like the others.
Negative Actions
:
His comment about the food being bland was off-putting.
The mention of the "five-second rule" was inappropriate for a business lunch.
Advice for Brian
Be more mindful of comments regarding food and overall dining experience in a business context.
Focus on constructive conversation that promotes a positive atmosphere.
Karen's Role
Handling the Situation
:
Midway through the lunch, Karen should have redirected the focus away from Brian's negative comments.
Encouraged a more positive discussion about the food or the partnership potential instead.
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