As a long-standing, trusted resource for attorneys, individuals, and businesses around the world, JAMS is uniquely qualified to handle alternative dispute resolution matters remotely. We offer innovative virtual mediation and arbitration services that keep cases moving regardless of extenuating circumstances. Our various remote platforms provide the same neutral expertise and superior case management that attorneys and their clients have come to expect from JAMS.
Sometimes resolving disputes face-to-face is simply not possible, which can impact business operations around the globe. Conducting sessions virtually removes these impediments, creating more scheduling options and allowing dispute resolution to move forward even if courts are closed. Our virtual processes include the key aspects of in-person hearings, a main meeting room and private breakout rooms with confidential chat features, and screen share functionality. JAMS also provides a moderator responsible for getting the meeting set up and started before turning control over to the neutral host and who remains on standby for technical support. As an added support feature to ensure a smooth and comfortable transition for new users, JAMS can arrange an advanced test run of a mediation or arbitration.
In recent years, JAMS has conducted thousands of remote sessions ranging from simple appearances, to complex mediation or arbitration hearings. With any virtual platform or electronic medium, security is important. Our Panelist Training Division offers industry-leading ongoing training to its neutrals and associates on the use of available security measures for each platform.
This extensive training allows our staff and panelists to remain aware of the latest information, best practices, and security features associated with handling cases remotely. With over 40 years of knowledge and experience, JAMS is the preeminent provider of in-person and virtual alternative dispute resolution services.