it is a well-established fact that our communication extends Beyond mere words whenever we interact with others it is not limited to what we say our bodies also convey a distinct language we all naturally pick up on these forms of communication in this lesson we will distinguish among the different verbal and non-verbal cues in communication I am ma'am honey and welcome to this another learning session in oral communication in context verbal cues are the use of words employed through spoken language that elicit a response from The Listener versing with others is a daily part of life and using verbal cues assist people in communicating effectively there are two main types of verbal cues these are the direct and indirect cues direct cues get straight to the point while the indirect cues may be unclear and often vague direct use layout explicitly what the speaker is requesting while indirect cues are like hints for example in the statement I want you to wash the car this request is straightforward it clearly lays out the desired action in the next statement you need to demonstrate better customer service this queue doesn't explain what a customer service should look like non-verbal communication uses multiple channels of communication including your entire body facial expressions and tone of voice it can only occur when all the parties in the conversation can see each other non-verbal communication is a little harder to decode than verbal communication you have to pay attention to many factors including the speaker's body language facial expressions and tone to decode what the other person is trying to convey just as verbal language is broken up into various categories there are also different types of non-verbal cues as we learn about each type keep in mind that non-verbal behaviors often work in concert with each other combining to repeat modify or contradict the verbal message being sent kinesics explores how our physical actions and movements convey messages emotions and attitudes it recognizes that our bodies are constantly communicating even when we are not consciously aware of it kinesics can be further classified into gesture hand movement and posture eye contact and facial expression body language such as posture hand gestures and facial expressions plays a crucial role in conveying message and enhancing or contradicting verbal communication an example of kinesics is when an employee straightens up his back whenever his supervisor passes by his Workstation gestures are non-verbal forms of communication that utilize physical Expressions to convey meaning emotions and intentions there are three main types of gestures adapters emblems and illustrators adapters are the type of non-verbal gestures that individuals use to satisfy personal needs manage emotions or cope with stress adapters often occur when a person is feeling anxious nervous or uncomfortable and can be helpful in releasing tension examples of adapters include actions like playing with hair biting nails tapping fingers or fidgeting with objects emblems or gestures that have a specific and widely understood meaning within a particular culture or group the act of nodding one's head up and down is widely understood as a gesture of agreement other emblems include okay hand gesture the wave which means hello or goodbye and the Victory sign illustrators are gestures that accompany and enhance verbal communication helping to emphasize or clarify the spoken message they are used to illustrate the size shape direction or relationships between objects or ideas for instance when describing something as big a person may spread their arms wide apart to illustrate the size facial expressions are highly expressive and serve as powerful Tools in non-verbal communication they can convey emotions intentions and social cues for example many of the smiles we produce are intended for others and may not necessarily reflect our internal emotional state genuine Smiles characterized by the activation of muscles around the eyes are perceived as more authentic than fake or polite smiles posture and personal appearance there are four General human postures standing sitting squatting and lying down within each of these postures there are many variations and when combined with particular gestures or other non-verbal cues they can express many different meanings most of our communication occurs while we are standing or sitting one interesting standing posture involves putting our hands on our hips and is a non-verbal cue that we use subconsciously to make us look bigger and show assertiveness in terms of sitting leaning back shows informality and indifference while leaning forward shows interest and attentiveness eye contact or oculusics serve several communicative functions ranging from regulating interaction to monitoring interaction to conveying information and establishing interpersonal connections eye contact can also be used to intimidate others we have social norms about how much eye contact we make with people and those Norms vary depending on the setting and the person staring at another person in some context could communicate intimidation while in other contexts it could communicate flirtation haptics is the study of communication through touch has a powerful impact on human interactions as and provide Comfort convey emotions and establish connections that words alone cannot achieve understanding how to use Touch appropriately is crucial for Effective non-verbal communication different types of touch serve specific purposes in interpersonal communication we have the functional professional social politic friendship warmth and love intimacy types of Duchess Hogs also fall under haptics the different types of hog such as the crisscross hog neck waste hog and golfing hog and the Shakers then tap hog can happen for different persons depending on closeness and level of intimacy proxy mix is the exploration of how physical space and distance impact communication the concept of personal space is crucial in understanding how people communicate and behave to better understand the role of proxemics in non-verbal communication it is crucial to explore the different distances of personal space Edward trichel categorized proxemics into four different zones understanding these aspects helps us comprehend how spatial factors influence interpersonal interactions and social dynamics chronemics is a type of non-verbal communication that focuses on the use of time and communication it involves understanding how people perceive structure and use time during interactions firstly time perception varies across cultures and individuals certain cultures Place importance on being cultural and perceive time as a limited resource whereas others adopt a more relaxed approach secondly wait time or the amount of time individuals are willing to wait for a person or response varies across cultures understanding adapting to these differences is important for effective cross-cultural communication time can be classified into several categories within the realm of chronemics these classifications include biological personal physical and cultural time humans follow a circadian rhythm which influences our daily activities such as eating sleeping and waking disruptions to our biological time such as staying up all night or experiencing jet lag can negatively affect our physical and mental well-being as well as our communication competence paralanguage refers to the vocalized but non-verbal parts of a message it includes elements such as pitch volume rape vocal quality and verbal fillers the pitch of our voice plays a crucial role in communicating meaning maintaining a smooth conversation and signaling the level of intensity behind a message volume communicates intensity with a louder voice typically perceive as more intense speaking rate influences impressions of emotional state credibility and intelligence artifacts in the context of non-verbal communication refer to the physical objects or items that individuals use are displayed to convey messages about their identity beliefs values and affiliations these can include clothing accessories jewelry hairstyles and even technology devices jewelry can also send messages with varying degrees of direct meaning a ring on the ring finger of a person's left hand typically indicates that they are married a Tom ring or a right hand ring on the ring finger doesn't send such a direct message people also Adorn their clothes body or belongings with religious or cultural symbols like a cross to indicate a person's Christian faith or a rainbow flag to indicate that a person is a gay lesbian bisexual transgender queer or an ally to one or more of those groups to effectively communicate with another person it is crucial to master both verbal and non-verbal communication you can Master verbal communication by reading about communication techniques practicing how you speak and listening to other people likewise you can Master non-verbal communication by practicing to use the appropriate facial expressions body language and tone when interacting with others for one to be considered an effective Communicator a person's need to boost his or her verbal expressions with non-verbal ones