Management Support System (MSS)

Introduction

• Computer-based system that helps management in decision-making.
• Managers can use it to perfect their activities and functions.

Functions

• Provides information using internal and external data.
• Assists managers in decision making such as investment, price determination, and sales forecasting.

Types

1. Decision Support System (DSS)

• Analyzes large data to provide the best options.
• Projects revenue figures and forecasts outcomes of various decisions.

2. Executive Information System (EIS)

• Provides senior executives easy access to critical data.
• Assists in strategic decision-making.

3. Group Decision Support System (GDSS)

• Helps multiple users to communicate and make decisions together.

Expert System

• Mimics human judgment and behavior using a knowledge base.
• Utilizes technologies like voice recognition and chatbots.

Features

• Uses a knowledge database to store internal and external information.
• Processes data using software systems.
• Managers operate through a user interface.

Conclusion

• MSS supports management decision-making.
• Both DSS and EIS are part of the management support system.