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Using ChatGPT to Improve Workforce Retention

Aug 9, 2024

Magnet Culture's Workforce Webinar: How ChatGPT Can Save Time and Reduce Employee Turnover

Introduction

  • Presenter: Maggie Augustine from Magnet Culture
  • Focus: Reducing unnecessary employee turnover using ChatGPT
  • Magnet Culture: Workforce retention company, offers management training programs
  • Website: magnetculture.com
  • Programs: Virtual and in-person management training to make managers more effective
  • Common Saying: "People quit bosses, not jobs"
  • Webinar recording available on YouTube: youtube.com/magnetculture

ChatGPT Overview

  • Presenter: Kara from Magnet Culture
  • Disclaimer: Kara is not a tech, legal, or ethics expert
  • Time Stamp: Webinar as of May 17, 2023
  • Historical Context: Evolution from libraries to Encyclopedia Britannica to Google to ChatGPT
  • ChatGPT: Skims multiple sources and provides human-like answers
  • Usage: Fastest growing consumer application in history with 100 million users in two months
  • Comparison: Instagram took 2.5 years to hit 100 million users
  • Uses: Research, drafting, brainstorming
  • Potential Legislation: Expecting more legal frameworks around AI

How ChatGPT Works

  • Definition: AI chatbot built from large language models (LLMs), trained on large amounts of text data
  • Capabilities: Understands natural language, produces human-like responses
  • Learning Preferences: Personal vs. professional accounts recommended
  • Other Tools: Google’s Bard
  • Access: chat.openai.com (browser-based, not mobile app-based as of May 2023)
  • Versions: Free version (3.5) and paid version (4.0, $20/month)

Potential Concerns and Disclaimers

  • Historical Data: Limited to info up to September 2021
  • Accuracy: May hallucinate or fill in gaps inaccurately
  • Ownership and Legal Issues: Unclear who owns the generated content
  • Security: Avoid inputting sensitive data
  • Bias: Working on reducing historical biases
  • Intellectual Property: Caution with proprietary information
  • Video and Imagery Concerns: Deepfakes and other misuses
  • Legislation: OpenAI CEO supports legislative boundaries
  • Microsoft Integration: Planned integration into Word, Excel, PowerPoint, Outlook as Copilot

Practical Uses of ChatGPT

  • Drafting Documents: Job descriptions, offer letters, emails, policies, blogs, articles
  • Research: Consolidating information quickly
  • Brainstorming: Generating new ideas, activity suggestions
  • Summarizing Data: Employee survey data, action suggestions
  • Instructional Design: Creating training outlines, agendas, activities
  • IT Help Desk: Troubleshooting, coding assistance
  • Event Planning: Invitations, scripts, itineraries, activity ideas

Example Applications

  • Senior Care Group: Created CNA job levels and descriptions
  • Recruiting: Job descriptions, interview questions, social media posts
  • Onboarding: Checklists, games, engagement ideas
  • Retention: Communication drafts, competency lists, employee appreciation
  • Event Planning: Annual meeting logistics, themed events, action planning questions

Recommendations for Effective Use

  • Prompt Engineering: Crafting detailed, specific prompts for better responses
  • Validation: Always confirm the accuracy of generated content
  • Adaptation: Use ChatGPT as an initial draft to be polished and customized
  • Forward Thinking: Complement ChatGPT’s historical data with forward-looking strategies
  • Embrace Technology: AI is here to stay; staying updated is crucial for competitiveness

Conclusion

  • Encouragement: Embrace and explore ChatGPT to enhance efficiency
  • Access to Resources: Magnet Vault for tools and templates (magnetvault.com)
  • Future Outlook: AI integration in more tools and applications

Final Thoughts

  • Accuracy Reminder: ChatGPT may not always be accurate; validate all info
  • AI's Future: AI will continue to grow and evolve
  • Learning Mindset: Stay open to learning and adapting new technologies

Resources:

Full transcript