Using ChatGPT to Improve Workforce Retention

well welcome everyone to magnet culture's Workforce webinar and today we are talking about how chat GPT can save you time and reduce employee turnover I'm Maggie Augustine like Kara said with magnet culture and I'll be joining Kara today at the beginning um just to kind of kick things off so we are magnet culture is a Workforce retention company we specialize in reducing your unnecessary employee turnover so that's why this is super important today to talk about how chat GPT can do that we have Management training programs that really fits all budgets so if you're curious about that feel free to message Solutions at magnaculture.com but honestly just go to our website magnaculture.com and you'll see all of our programs there um virtual in person we focus on making those managers more effective in their roles because we know that those are the people that that keep people longer the age-old saying of people quit bosses they don't quit jobs so we we like to focus on Management training so enough about that like I said go to magnetculture.com and I'll put that in the chat here so you can just link to that um but for today's webinar while you've most likely heard about chat GPT because it's all over the news all over social media but maybe you haven't explored how amazing but also intimidating it can be and also other generative AI tools as well that are just now available to the public they're just accessible now so today we want to help you find and use how chat GPT can just explore this new tool and how it can help you save time and reduce your employee turnover so care is going to spend the next few minutes just sharing her thoughts on this topic and what she's kind of uncovered so but also be sure to stay to the for the entire session because Cara is going to give you a little sneak peek into some free resources that we have for you so you don't you definitely don't want to miss that and remember that all of our open webinars are recorded and available at youtube.com magnetculture I'll also put that in the chat so check out this year's past webinars and that's where you'll find today's webinar playback as well you'll get an email if you're on here but you can also find it on YouTube so Kara let's dive in awesome all right so I love that she said you know this exciting tool that is a bit intimidating for a lot of us so disclaimer disclaimer disclaimer I am a Workforce retention expert I am not a technology expert I am absolutely not a legal expert I am not even a uh I am not even a ethical expert which we're going to talk about some of those concerns and so all I want to do today is just share with you what I have learned so far and I'd like to time stamp this webinar it is May 17 2023 because this technology is moving so quickly along with possible legislation or even lawsuits around it that I just want to let people know this is May of 2023 and this is what we know as of today all right so when I think of the use and the capabilities of chat GPT in general I think back to how have we historically gathered information when we were trying to write a summary of things or just collect data or draft our own copy of some content and so if you think about many many many many many years ago you had to ask somebody who knew or go to the library and then came Encyclopedia Britannica right which brought it into our homes and so hopefully you had that one great source that you could go to in your basement or your closet and go get the answers from Encyclopedia Britannica well then came Google and search engines and the internet right actually not in that order but you know the internet came in and now we even use the word Google instead of search just Google it or YouTube it and that's what we mean when we're gonna go search for information and that gave us multiple answers multiple sources of information Nation well I think of chat gbt as just the next step of that and so instead of getting a list when you Google and you're getting let's say five different blogs or articles about the topic of Interest instead chat GPT is going to take those five or way more articles and resources and it's going to skim it for you and actually give back a human like answer to your question or your prompt that you are putting in there okay so um just to let you all know how quickly this has come about um they say according to UBS they said that chat gbt is the fastest growing consumer application in history they hit a hundred million users when it went live they hit a hundred million users in two months y'all and just for comparison it took two and a half years for Instagram to hit a hundred million users so that's why you've seen over just the last six months you've seen it dominating headlines you've seen it dominating conferences were being asked right us speakers we're being asked can you talk about chat GPT in your space right which is why I'm talking to you all today not as a technologist but as a Workforce retention expert I'm going to tell you what we're using it for and what we're telling our clients to use it for to save that time because anybody around here busy a little bit yeah um anybody around here understaffed on their HR teams and and other teams and General yeah a little bit so anything we can do to use these tools to be faster I say I'm all for it I'll share with you some concerns as well um but I just think of this as along that historical timeline of How We Gather info this is the next progression in that process okay so what is it exactly let me uh share this with you so there's there's a ton of official definitions going around but uh Anthony at professional robot says Chad gbt is an artificial intelligence or AI chat bot built from large language models that's one of the technical terms the llms these models are a type of AI system that's been trained on large amounts of text Data that's what they're looking at is text information Text data that they have found and been able to skim they can understand natural language and produce human-like responses to inputs so when it says the inputs that just means we have to give the right question or the right prompt and then it's going to go scour all the information that it has in order to give you a human like answer so that's one of the key pieces here all right so let me go on to explaining kind of a little bit more about what this is it does learn your preferences over time so it's called generative Ai and this artificial intelligence again remember some of you could teach a much more complex class that I'm teaching right now this is the 101 beginner Basics that we have figured out and that I understand so far so it does learn you over time and it will learn your style it learns what you like and don't like as your answers in fact anytime you put in a prompt and you get an answer from chat GPT it has a thumbs down and a thumbs up type of marker on the side so you can tell it whether you like that answer or not and even submit comments about it because they're continuing to improve this tool they want to improve the accuracy they want to improve the use and the responses that are coming out of it okay so another thing to think about because it learns you you might want to have two different accounts you might want to have a personal account using a personal email and then create a professional account using your professional email and I'll give you an example of that is for me maybe I want it to look up itineraries of travel I want to drive to the Grand Canyon from Indiana and I would like to see as many national parks along the way as I can I can ask it for that type of itinerary for me and my family but I don't want it to start confusing those questions and that information that I like for personal use over into my questions about business and retention and HR all right so just keep that in mind because I have some friends who are using it for their volunteer efforts or side jobs and then they're also using it for our company and we we want it to stay in its Lane as far as what we're trying to look up and and look for okay so you may want to separate that um there's not only chat GPT there's several tools like this you might also be familiar with Google's version which is called Bard b-a-r-d and it quickly made headlines when it was not as accurate as chat GPT when it was launched and some people got pretty upset about that so I'll give some examples in a moment of of some of the missteps we've seen so far but I will tell you that this is a very basic tool I'm going to show you how to get in there I'm going to show you how it works and how simple it is and I am confident that even if you're not a tech person just getting into this tool and starting to use it and understand it is going to increase your confidence in potentially implementing future AI based tools all right because in fact AI tools have been around for years if not deca decades and I was a bit intimidated by it I've got friends who have ai based coaching programs and apps I've got friends who have an AI system that watches speakers videos and tells them how to be better speakers I mean there have been all these apps and tools used with AI Frameworks underneath them for a long time the difference is y'all the game changer was when chat GPT became available to the public the entire public for free and it's a simple simple tool that just has a one command bar anybody can use it okay so that's been the game changer is that accessibility and there's no barrier to use it if you have internet all right that's all you have to have it doesn't even cost anything for the basic version to be able to use that so that's kind of what we're dealing with here so how do I access it Cara if you've never been on chat GPT here's the thing most of you right now are probably on your computers it is a computer or laptop based system I've been looking up and trying to follow the news on whether they have apps or not and there are a lot of apps out there that call themselves chat GPT or an AI bot but to my knowledge again as of May 2023 there is not a fully accessible to the public app on either iPhones or Androids so don't try to do this on your phone just go on your computer and what you're going to use is you're going to just go to the internet and type in chat dot open AI for artificial intelligence.com so chat Dot openai.com and you're going to do that on your computer or your laptop and I know what y'all are doing right now you're going to do it right now which means you're not going to listen to me for the next few minutes and that's okay there's going to be a recording of this so you'll come back to it later but all you have to do is sign up for the free account you do have to do a login and password and create that and it looks very similar to how you would see the home page of Google once you get in there so let me share with you um just I'm going to screen share for just a second here and show you what it should look like once you log in so if everybody can see this screen here um this is as simple as it is in fact when you log in you won't even have anything down the left side because this is my history so instead all you see is this command bar down here at the bottom where you can start typing in your question or your prompt and then for me I actually pay for the upgraded version which is the 4.0 the free version is 3.5 and so I can flip back and forth from the 4.0 to the 3.5 now the 4.0 it does cost about 20 bucks a month right now but I get faster access to my answers it's going to generate things much more quickly it also can handle much longer and more comprehensive or complex prompts so the more detailed that I want to get something summarized or can you answer this question or can you draft me this whatever it is article response email I can get a much more detailed answer by using the gbt4 now that will continue to evolve and I'm sure four will be free at some point and they'll move me to 4.5 or 5 and so if you decide to really start using this you may want to use the paid version which gets you faster and better access to the data and the and the props okay or not the prompts but the responses on that they also say the 4.0 is a bit more accurate it can understand context of what you're looking for a little bit better and it can even distinguish nuances especially if you're putting in the feedback of what you like and don't like about your responses so they're saying that every version of this is much better than the previous version not just a little bit but you know five to ten times better faster more accurate those types of of descriptors that they're using for it okay so um remember it's chat.openai.com and that's how you're going to get in for a login option to get on the site right okay so now let's go to some concerns and disclaimers before I promise I'm going to share with you how we're using it and how you can use it but again I am a Workforce retention expert not an attorney I am not a technical person I like to stay up with technology but I am not the best Gadget Guru around okay and of course there are some ethical concerns around this and again that's not my area of expertise but I'm going to share uh some thoughts with you and also some of the missteps that they have seen happen so first things first you have to understand that chat GPT is historically pulling information in fact as of today it's only pulling information from the internet and other sources it has access to it's only pulling information up through get this September of 2021. so if you try to ask it new information it may or may not have that and it is likely to be wrong um and in fact it's funny Crystal Washington is a speaker friend of mine that is a technologist and she was teaching me about this and I heard her speak at a conference as well and she said that it's like having your best friend who doesn't know the answer to everything but thinks they do so they just fill in the missing pieces and act like they know the answer and so Chad GPT will sometimes do that in fact they have deemed that activity from the system as what's called hallucin uh who I can never say this word right uh hallucinations right not hallucinogen hallucinations I have to think about that okay so it is literally hallucinating and like putting in the pieces of oh I bet okay maybe this makes sense let's just plop that in there and that'll fill the gap sometimes it will tell you it doesn't know the answer or it can't give you the answer if you try to go outside the ethical boundaries there they have put some limitations on that and so just know that whatever you put in there it's not necessarily a hundred percent true but here's the thing for those of you saying well if it's not 100 accurate then I'm not using it well guess what neither is Google or a lot of the things that are on the internet so we should always be looking for you know the validation and vetting what it is that we find to make sure we're not just treating it as gospel without checking okay so for example one of my friends who is a speaker author he asked chat GPT to create a speaker intro for him and when he did that it was completely accurate except it said that he was a Navy SEAL and so later he figured out why it did that because as he remembered oh I wrote one of my books with my buddy who was a Navy SEAL and so somewhere in the bio of that book and its authors it had connected that bill was in fact a Navy SEAL which he wasn't and so you could see where it kind of took that leap and put that into his bio so got to be careful with that and also there are some lawsuits that are starting to happen from misinformation coming out of chat GPT so it's it's more so uh you know the legal side of things which you probably won't be using it for that um and and even news stories and current events and things like that but for example there was a whistleblower who told authorities about a crime happening and when people asked about that person on chat GPT it said that he committed the crime it didn't mention that he was The Whistleblower and so uh again just giving you some examples of where it can misstep and it can fill fill in the gaps and do those hallucinations and just fill in missing pieces so double double check all of those things all right um also some people have asked well where is it sourcing this and can it can it give me the sources so you can ask where did you get this information check GPT or do you have sources for this but unfortunately a lot of the times when I've asked it for sources the links are out of date the sources don't exist anymore or are out of date and things like that so I think of this more as just consolidating a lot of um general information and Gathering From lots of different sources all at one time but it isn't necessarily going to be as detailed as where you should soar so I got that idea from here and I got this idea from here it's really just like you went around the internet and did the work looking for different ideas and things all right so I get that that's a gray area some people people are not comfortable with that but just just keep that in mind that they are also continuing to work on it and I know that chat GPT has put out statement after statement after statement saying they are working on any of the misinformation any of the inaccuracies and even potential bias some folks are worried about is it going to be biased because it's historical information which we know oftentimes has a lot of bias in it as we learn more and do better over time for example with that one I put in just to test it I said tell me a story about a pilot and a flight attendant because I wanted to see if it assumed the pilot was male and the flight attendant was female which would be historical bias okay so I I put it in and what was interesting at first it just said they it kept referring to they the pilot and the flight attendant and then when I asked it tell me more about the pilot it did give me a pilot named Derek and then I said I'd like to meet a different pilot and when I asked it to change people I didn't say change genders I just said can you give me a different pilot in this story it changed it to Pilot Sarah then when I asked for more information about the flight attendant it actually started with a male flight attendant so I definitely think it's working on identifying and reducing any of those biases that we see but just know that that could still be there as well and US humans are going to have to search for that and take out any bias that we can find okay so um One Security risk out there is if you put into the system because you can put your own information in and say rewrite this or polish this or add to it you know you can put your own information in there be careful not to put any company Secrets Trade Secrets any intellectual property that you don't want other people to have access to because we're not exactly sure how much of the information we put in the system is then accessible to other people using chat gbt okay so be careful with that I think I'm seeing a lot more of that concern with coding in the IT world of not putting specialized intellectual property protected code into the system because a lot of it folks are using chat jpt for sure okay now I personally I am more concerned about AI generated video and AI generated imagery than I am on the text side um because for us the text is so wonderful for drafting emails and generating copy uh that we can use for different things but when you start doing AI generated videos and imagery that's when we get into deep fakes and we get into where it looks like that person is really talking or saying what you want them to say and it's not really that person okay so um so I'm not as worried on the chat GPT and text based side as I am with some of the concerns that we've got going into video and uh and imagery on AI based systems okay so with all that said um there are still such great opportunities there's always going to be bad apples right I mean any tool anything that is put out there in the world bad apples bad people will take it and use it for bad you know they're they're gonna misuse that but so much good can come from this in fact when I started working I believe my first internship at an office was around the year 2001 okay and I remember I had an office mate who told me that he had come from another company that in 2001 still didn't give their employees access to the internet because they would do bad things with it they would just look up things they are not supposed to look at at work if you know what I mean okay and so the companies even back then in the 90s and even early 2000s they were saying we are not going to give access to the internet to all of our employees and think about where we would be today if all the companies and the legislature had said we are not giving people access to This Global Internet tool and instead we've seen a ton of good not all good but we've seen a ton of good come from the internet access that we have today so I I think of chat GPT as kind of that next step as well that it can do tremendous good and certainly there will be bad things that happen but hopefully we're going to see legislation put some boundaries around that in fact the CEO of open AI just this week his name is Sam Altman he said to lawmakers on Tuesday here in the states that he welcomes legislation in this space because they would like to have some boundaries and to limit potential misuse as well so they're not fighting that I mean they may fight certain nuances of it but they're not they're not fighting it and we are looking to have some guidance and boundaries moving forward another opportunity is Microsoft is already planning to build chat GPT into your Microsoft applications so word excel PowerPoint Outlook all of those systems are expected to soon have a chat bot called copilot and that will help you draft and fix and tweak things much more quickly moving forward which will be pretty cool if we can we can get that implemented um all right so there are one other concern that that I'm still seeing too or a question that everyone has is who owns this stuff if I ask it to draft something for me do I own it do they own it have I been stealing people's stuff you know where's this information coming from and to be perfectly honest here again May 2023 the jury is still out we are still trying to figure out exactly who owns what um it right now people are kind of saying nobody owns it you know if you use chat GPT to craft something you shouldn't really say that that was created by you and you alone so we are actually using this language because we have started using it to help us craft uh blogs and articles and templates of of ideas that we have and we work in collaboration with GPT so we've been putting at the bottom of the article or the blog we say written by magnet culture in collaboration with chat GPT so whatever you create if you're gonna pull it around to the whole company or post it out anywhere you may want to use similar kind of language just for transparency to make sure that folks know um that that was in collaboration with this type of tool we may not need that down the road they may decide we don't have to say that but for right now I just want to make sure that all my clients know that we are using this tool and it's helping us take our own thoughts up to the next level and really make it even better okay so it's really just like you went out and scanned the internet for all of the resources and then created your own summary that's kind of what it's going to give back to you all right and my guess is for internal corporate use let's say you're writing a job description for someone there's a million job descriptions out there so I would not ever call that stealing from other people um if you're just gonna put together a job description from chat gbt so I think for corporate internal use there's not as much concern about the content ownership the big concern right now is around you know people writing papers for Academia is that original and and is it your material of course not but then also over in the thought leadership and content development space like I'm in being a speaker an author and trainer where we build our own things we certainly do not want to steal anyone else's material and steal other ideas so we we're still trying to feel out kind of what does that look like but from an HR standpoint for most of you you're going to be using an internal for corporate Drafting and brainstorming of documents and ideas and I'm I don't believe right now that you've got too much to worry about on the content ownership side Okay so uses how in the heck do we use this thing well I think there's kind of three main buckets of usage one is research it can research and consolidate a lot of information very very quickly for you okay I'm going to give examples of these in just a few minutes but research is one big piece where it can save you time uh the biggest Time Saver that I'm finding so far is in drafting documents in drafting templates drafting emails that I need to write drafting potentially policies of course you'll want to get legal review on that but it can draft sample policies and and job descriptions and those types of things it can also write blogs and articles if you want to create some internal communication to go out it can make agendas and outlines and scripts for different things and of course in the I.T World it can give you code it can actually draft code code to do certain things if you ask it for those prompts so research is one big one drafting your first draft of things is a is a big Big Time Saver and then the Third Kind of bucket is in that brainstorming area give me a list of you know help me think about this and you can put those prompts in and it's going to help you brainstorm and come up with bigger newer Bolder ideas in many cases so it's almost like having a group of people there to brainstorm with okay so alrighty alrighty let's get to some fun here I'm gonna share my screen go back over here give me a moment here we go all right so um I'd like to show you a couple of the things that I have searched for remember all you have to do is put your prompt down here in the send a message box and then you hit this little arrow or enter and it is going to quickly quickly my friends within a minute or two it's going to generate what it is that you are looking for so what I wanted to share with you is one of my clients is a Senior Care Group okay and they asked me before I click on this and you start reading the screen they asked me because in my book staying power I talk about building levels to advance people within their job and in some jobs whether you have like a technician or a bank teller or a CNA a certified nurse aide in the healthcare space we just kind of think oh well a CNA is a CNA is a CNA right well no we teach that there are levels of Competency when a person has been a CNA for a longer amount of time they know more about the job job they have more technical competencies more soft skill competencies and so we can then Advance them and pay them more and even promote them with a title change in order to um to keep them longer right that's a retention strategy that we teach so one client recently said to me well what would different levels of CNAs look like how do we identify that so I put into the system here I'm going to pop this up for you go back up to the top so I put in the prompt explain the difference between CNA level 1 CNA level 2 and CNA level 3 jobs in a Senior Care Organization you want to be as specific as possible okay and then I said what competencies are required at each level because I wanted to make sure it included those competencies in its response so you can see here it said a CNA plays a vital role in a Senior Care Organization providing basic care to patients of course what's funny is those of us who work in senior care we don't call them patients we call them residents so that's something that would have to be tweaked and I have to catch that and make sure to make that that change right if I'm going to use this as a first draft assisting with daily activities ensuring patience again safety and comfort okay so then it breaks down here the CNA level one is more entry level requiring the state state approved completion training program and it gives a little overview and then it's going to give you competencies now these competencies are not fleshed out they're not super detailed but you can either ask chat GPT to flesh them out more and to dive deeper or you can at least use this first draft that it has given you as your outline and then you as an organizational leader can start fleshing it out and putting your specifics underneath each one of those kind of General headlines all right so it says here basic patient care skills such as bathing grooming dressing feeding you could ask it to elaborate on that or you can fill in those pieces yourself assisting with Mobility transferring repositioning effective communication and interpersonal skills monitoring and recording Vital Signs and basic knowledge of infection control and safety procedures okay so that's that level one basic things before we can put a CNA out on the floor we've got to have those basic competencies covered in their training and prep so then level two says they're more advanced and more experienced than the level one and then it gets into some details again you have to double check does this work with your state standards your company requirements and regulations and and guidance and things like that because for example this says Advanced patient care such as catheter care wound care Etc and then medication administration some states can allow CNAs to become uh qualified med techs or other titles where they can administer medication and other states don't allow that so that's where you got to be careful right so you can see here I'm not going to go through all of this but you can see how this is so helpful as that first draft and putting it together just instead of starting with a blank page who wants to start with a blank page anymore we don't have to do that okay and then after it gave me these overviews with the competencies I asked another prompt which you can see here from the yellow box is please create a sample job description for each of these three CNA levels above all right then it came back and said we are seeking a compassionate dedicated and reliable CNA to join our team all right so it comes back in that job description type language it gave the list of responsibilities I didn't even ask for responsibilities and requirements but it came back in that job description format so it's got the list of responsibilities and requirements again for level one level two and level three and then I'm gonna I'm gonna try this you know you guys I'm going out on a limb here I'm going to say create a social media post um to recruit a CNA level two for my senior care organization in Oregon all right so let me just see what it says I don't know what it's going to say you guys all right so here we go I put social media post so hopefully it's going to be pretty short I could have clarified and said give me a 30 word or 50 word social media post and I did not clarify which social media platform so it might be thinking LinkedIn it might be thinking Facebook um or Instagram that type of thing okay it's still thinking you can see it it kind of pauses and um and then it gives this so I need to go look at it now and read it we've got join our team I love that it used emojis right it knows social likes emojis okay so are you a compassionate experienced CNA looking for your next opportunity look no further all right and it even mentioned the state of Oregon we're now hiring a CNA level two it gives some information um we value our employees and offer a supportive work environment so it's filling in some of the gaps right it doesn't know any anything about my company but it knows what these kind of posts look like so if you have your active CNA certification in Oregon and at least one year of experience because it assumes that a level two has at least one year of experience then we want to hear from you right they even mentioned passion and it put hash tags For Heaven's Sake and their CNA jobs Oregon healthcare jobs senior care jobs join our team it even created those hashtags that it found on these types of things okay um so and it put this is kind of nice at the end it said note always review and adhere to your organization's policies and guidelines for social media recruitment postings so it even gave its own disclaimer of hey don't use this as your final version make sure you have approved it within your company so I wanted to show you that just so you can see how deep you can go right I asked for the overview of the positions I asked for the job descriptions then I asked for the social media posts specific to one of those job descriptions and you can go on and on and on you could ask for interview questions for that specific job and those specific competencies it can save you tons and tons and tons of time okay so all right let me um let me bring you back here because I want to talk about different uses that we're seeing as well um and in fact it's kind of funny all right let me share share this slide with you if you think about it using chat GPT just blew up your team right from let's say you got three people on your HR team now you've got 10 people on your HR team just at your fingertips because you have just hired all of the following people uh by using chat GPT okay so let's let's talk about all the different uses here so an assistant it can find quick info for you quick questions hey can you look this up hey can you find out this hey can you gather that for me totally great as an assistant in many ways it is a ghost writer all right now some people are saying well Cara you didn't write that whole book or you didn't write that whole article no we all use ghost writers okay now I love to write and I do write most of my stuff but I'll tell you there's a million ghost writers and copywriters out there that you can hire to help either write for you you know they interview you and they write it for you or they can at least polish it and make it funnier or better or whatever it is you're looking for and so it can serve as a ghost writer for you when you don't have time to write and draft a lot of things okay so just know that happens all the time out in the world and it's okay to use this as a Ghostwriter uh it can be your creative person and on your team that generates new ideas brainstorms with you certainly use it as a researcher where you can dive deeper into what you're looking for and and get some some deeper information on that it can summarize data so if you want to put in employee information like your employee survey information that came back you can put in some of those comments and say find the themes here or what what action should we take based on these suggestions from our staff you know if you input information you can ask it to summarize analyze consolidate that information as well which is really cool okay it can be an instructional designer again junior level this is not like Master Level expert people but if you have let's say you teach something in your onboarding and you want to make it instead of a 20-minute overview you want to make that a two-hour Workshop about your culture or about some of the requirements you have at your organization if you want to take it from being a small presentation to more of a workshop that would typically take an instructional designer to say what are our learning objectives and what are the activities and discussion questions that we need to make that a workshop and instead you can simply put in your presentation outline or overview and say turn this presentation overview into a two-hour workshop and give me the outline and the agenda and the activities and the discussion questions you just keep diving deeper and deeper and have that assistant instructional designer right at your fingertips okay it can also be an IT Help Desk it can troubleshoot Tech items and help you figure out whether it's code you know if it is really really technical or just basic troubleshooting issues with your computers can help with that and also it can be a great event planner okay it uh it can put together the itineraries and ideas I haven't example of that I'm going to share with you in just a second as well and so just remember I say junior level really loud for a reason it is not going to give you the polished final version ready to hand over to your boss or your employees it is simply going to be a first draft of all of these things that it can give you and then you are going to need to vet that information make sure it's accurate tweak it polish it before it goes out to anyone else okay but it's really cool how it can actually do so much of this stuff for us now so here's a very specific example you know I speak at conferences and corporate annual meetings all the time right and I think it's interesting because when I when I go into a corporate annual meeting the people who put together the annual meeting that is not their day job they are either a director of a department or maybe an HR leader and they are asked can you put this annual meeting together as if it's no big deal but we all know the logistics behind that and all the prep and all the planning so here's just a quick breakdown of if anybody asks you to plan the annual meeting here's how it can save you time okay it can draft the invitation emails and event communication and reminders if you give it the information of where people have to be when and then say draft three email invitations and reminders for the people coming right it can do that it can script your intros because you're going to have to get on the platform and say welcome to the annual meeting and by the way here's our next speaker Cara saletto or whoever it is and then you might have to do a transition script of now we're gonna have a break or lunch and it can script all of those intros for you super quickly you can ask if for Icebreaker ideas or team building activity questions and ideas that can save you tons of time if you're going to have a theme for your event I recently spoke at a corporate meeting where it was an 80s theme so you could ask it for a list of great 80s songs the most popular 80s songs that we want to play during the breaks or maybe even you want to give out themed gifts to people you could say give me a list of gift ideas within a certain price point right ten dollars fifty dollars a hundred dollars give me gift ideas that align with a 1980s theme for a corporate event and it will give you all kinds of great ideas like Rubik's cubes and all the fun things okay it can also give you City specific itineraries if you want to do a tour around town uh you know in the evenings or go bar hopping or whatever you want to do you can ask it for an itinerary in that town and it'll help you create that and then at the end of your retreat the end of your annual meeting you can create a list of action planning questions that it will help you facilitate what are my people going to do next with all the information they learned at this great annual meeting okay so those are just a few ideas for that one responsibility of hey can you put together our annual meeting and you can save tons of time using chat GPT to help you with those tools okay so let's go specific for a minute over to recruiting and retention now I've already mentioned several things that you can use it for but I made a huge kind of smorgasbord list that I'm going to run through that I think might blow your mind if you haven't been using this yet and the the ideas that I'm sharing today you all are barely barely scratching the surface there is so much more comprehensive use that is available out there of people that are way more technically capable than me and they are running with it but just as a basic beginner user I think you could use almost all of these ideas specific to recruiting and retention okay so under recruiting for example you can create job descriptions you can draft offer letters and emails to the candidates of next steps for interviews or a we're going in a different direction email those types of things you can create those social media posts about the job openings or even some posts about your company culture if you want to beef up your your employer brand out on the streets you may have heard of I think it's called Boolean is how you say it the Boolean searches which is an internet search that uses and or not those kind of things I've talked to several recruiters and they said that the Boolean searches the search codes that they are getting out of chat GPT are better than if you use LinkedIn as your search tool for recruiting for example LinkedIn has its own filters for recruiting but they said the Boolean searches they're getting out of chat GPT are far more effective than the standard default um kind of search filters that LinkedIn has even for that recruiter hire package that people pay for so again more technical than what I'm using it for but I'm hearing from a lot of recruiters that they're starting to use that that tool more you can customize your interview questions based on some of maybe the red flags or concerns that you have with folks all right and then um yes and Boolean sorry b-o-o-l-e-a-n I think I'm saying that right but Boolean searches is what you want to look for if you're going to use that for the recruiting code all right so then once you get to onboarding you can create draft onboarding checklists which we teach we everybody we've got to have onboarding checklists in place now for company checklist departmental checklist and role specific checklists because we have so much turnover that's unavoidable this will smooth out that onboarding process if you have checklists in place so you can start creating some of those onboarding checklists much much faster with this tool you can also ask for games and ideas to make your onboarding more fun right how can you make it not so boring if they have to do boring paperwork and and boring online learning and other things like that right okay so once they're recruited excuse me once they're recruited and onboarding then we switch over to retention so some ideas on retention is drafting up you know company-wide emails and updates because everybody says all the employees say they want better communication and more frequent communication but sometimes we just don't have time to tell them everything we're thinking and this can help us draft those company uh emails much faster we can also create those competency lists as I said for advancement opportunities that's what I showed you earlier with the CNA levels as an example okay you can create items for your employee handbook potentially and even draft some policies again you want to get legal involved make sure that you get approval on all of those but instead of starting from that blank page it's a great way to to give a start a starting draft to to go from okay you can brainstorm appreciation gifts for your employees at a certain price point remember the more specific you are the better you can create some games for internal team building or some of that healthy stuff staff competition like pumpkin carving contests and fun things like that if you need to bring a little bit more fun back in the workplace you can build personalized career pads for folks you can put incentivized um kind of perks along people's career path we call that the carrots right you're going to chop up the big carrots and put little baby carrots along that first year of someone's career with you so that can give you ideas on incentives and perks and the Cadence for all of those carrots you can look up things like stay interview questions exit interview questions employee check-in questions what how can I get to know my people better and look up specific questions around that analyzing and summarizing the employee survey data if you put in certain chunks of data it can analyze that give you tips and tricks and then also maybe create a manager checklist for recognition so they can recognize their people more often show more appreciation create a calendar for that I know a lot of people are starting to use chat GPT to figure out these apps or figuring out how do we connect it to our calendars and reminder systems so it can tell us what to do when there's a lot of that out there happening as well okay so oh my goodness so many things and I'm not even quite done yet so many things hopefully you got some ideas just from that that whole list that I spouted out but guess what you can also ask chat GPT how can I use chat GPT to save time on my employee retention initiatives and it will spit out a whole other list of even more ideas that you can use as well okay so here is one of the key factors to using chat gbt successfully okay you ready for this you have to become a prompt engineer all right what I mean by that is you have to get really good and you'll learn over time as you use it you have to get really good at asking the perfect question really framing it as detailed as you can and in the right context the right timing everything that you want so for example one of the questions I asked was give me a monthly plan right I said a monthly plan and then it gave me back week one do this week two do this week three do this and I meant monthly like January February March but because I said monthly and I didn't clarify it gave me a one month plan week by week so I went back and I asked it give me a monthly plan for an entire year and then it switched it to January February March okay so you have to get really good at at figuring out how to engineer or how to craft your prompts that you're putting in and that's when you're going to get really good information out of there is if you can prompt appropriately okay also you can ask it if it if it's not detailed enough now remember 4.0 is more comprehensive and detailed than the 3.5 version right now but in either version if you want more details you can ask it to dive deeper or can you flesh that out more for me can you I I heard somebody say to ask it anything else if you're just looking for general information or ideas you can just put anything else and then it will give you another round of answers you can also ask it the same prompt two or three or four times and it is going to generate new versions of that it will never give the same answer twice if it is drafting and crafting a version of something okay so instead of diving deeper you might just do the at the bottom there's a regenerate response button and you can hit that and it will try again and maybe that that will give you the language that you were looking for or you can then combine the two or three versions that you got into the one final version that you want to use okay so uh that prompt engineering is really the key to success on that so all right before I wrap up with my final thoughts here today um I just wanted to as Maggie said remind everybody that if you are trying to save time we also have been doing that for years as retention experts and so if you are not already familiar with our vault okay it's that magnetvault.com or uh you can use this QR code that's up on the screen here but if you are not familiar with magnet Vault and you have not been in there for a while we recently revamped it made it much uh more effective to use easier to find things great thumbnails and everything so this is a place where magnet culture we create templates and tools and lists and and questions that you can use like we already have a two-minute team building list of questions we have an employee check-in uh journal for managers to use there's all kinds of tools in there so you may want to bookmark magnetvault.com as well and once you put your email in it's going to give you access to all of these uh all of these tools and templates and all the things okay so make sure to bookmark it because we are constantly adding new tools and templates as our clients ask us for those retention resources to save them time so before you even go to chat GPT you may want to check the Vault and see if magnet already has the tool or the template or a video or ebook on that that you can use and share with your team okay so make sure to share this resource this magnet Vault with your entire HR team and with your senior leaders or department heads who are also hiring managers and they're having to figure out some retention initiatives on their own as well okay so okay here we go ready ready here's my closing thoughts on this sucker all right so remember remember chat GPT is only looking historically for you it is not Forward Thinking so thank goodness I still have a job because we are Forward Thinking and we are always looking at what's happening now and where are we headed but chat gbt is great for Gathering that historical information and summaries of other things that are already out there okay so just keep in mind it's not it's not going to look ahead and it may not be super duper accurate as of today remember it's only pulling up through September of 2021 as of right now so be careful of that and and that level of accuracy it may be wrong it may be wrong and and that's okay you need to confirm the data just like you would if you had another assistant of pulling this information but confirm it and if your gut tells you something's not right it might not be right okay and just just definitely check that again also AI is here to stay y'all this is not a phase this is not a fad AI is coming it is here and it is only going to get bigger and more complex um I've already seen a lot of companies as I mentioned earlier using an AI you know framework or the it's the underlying tool to their app or their software and they are doing far more comprehensive things than what I've talked about today okay uh in fact I'm seeing a lot in the recruiting space around screening applications and resumes and even handling interviews potentially you know first rounds of interviews and things like that so those tools are not going to be free and and that's okay but we are going to see more and more technology stacking on top of this human-like generative AI tool that is now at our fingertips okay so don't be intimidated this is this is coming this is only going to take over more and more of the kind of basic level responsibilities within our organizations it's going to make us more effective and faster in our more efficient in our roles which is really important because we are all so busy and we don't have enough hands on our teams and so please take the time to at least learn the basics here jump onto chat GPT if you have not already go explore it get comfortable with this very basic tool so that you're not intimidated when those amazing software Engineers come in and say now we can do this with it and help your team even better right even more so I don't want you to take that thought I remember when I was about 35 I was like oh new music no thank you I've got enough music in my life I know all the songs from all the past decades in genre and now new music eh I don't need to learn that right and so I think a lot of people I don't know somewhere between 35 and 40. a lot of people say I'm done learning new music and we kind of stick with what we know and we can't do that in business with technology all right in fact I was just talking with a CFO who came up to me after a conference that I spoke at and he said our CEO is stuck our CEO will not move forward and is holding all of us back don't let that be you okay because his CEO is just a few years from retirement and has nothing to do with his age it has to do with his mindset he said the guy's just done he's just coasting and he doesn't want to have to learn new things so if you ever get into that phase where you say I don't want to learn this new stuff then get out of the way of the people who want to move the organization forward and want to learn and embrace the technology that we're going to need to stay competitive friends all right so make sure that you don't dig your heels in and and fight against all of this technology even if it's not chat GPT that you want to use make sure you're staying up to date and not holding your team back uh especially in that space of recruiting and retention and culture so thank you all so much for your time today this recording will be on our YouTube channel youtube.com magnetculture share it with your friends share it with your team and um good luck on your chat GPT and generative AI Journey moving forward thanks so much have a great day thank you

well welcome everyone to magnet culture&#39;s Workforce webinar and today we are talking about how chat GPT can save you time and reduce employee turnover I&#39;m Maggie Augustine like Kara said with magnet culture and I&#39;ll be joining Kara today at the beginning um just to kind of kick things off so we are magnet culture is a Workforce retention company we specialize in reducing your unnecessary employee turnover so that&#39;s why this is super important today to talk about how chat GPT can do that we have Management training programs that really fits all budgets so if you&#39;re curious about that feel free to message Solutions at magnaculture.com but honestly just go to our website magnaculture.com and you&#39;ll see all of our programs there um virtual in person we focus on making those managers more effective in their roles because we know that those are the people that that keep people longer the age-old saying of people quit bosses they don&#39;t quit jobs so we we like to focus on Management training so enough about that like I said go to magnetculture.com and I&#39;ll put that in the chat here so you can just link to that um but for today&#39;s webinar while you&#39;ve most likely heard about chat GPT because it&#39;s all over the news all over social media but maybe you haven&#39;t explored how amazing but also intimidating it can be and also other generative AI tools as well that are just now available to the public they&#39;re just accessible now so today we want to help you find and use how chat GPT can just explore this new tool and how it can help you save time and reduce your employee turnover so care is going to spend the next few minutes just sharing her thoughts on this topic and what she&#39;s kind of uncovered so but also be sure to stay to the for the entire session because Cara is going to give you a little sneak peek into some free resources that we have for you so you don&#39;t you definitely don&#39;t want to miss that and remember that all of our open webinars are recorded and available at youtube.com magnetculture I&#39;ll also put that in the chat so check out this year&#39;s past webinars and that&#39;s where you&#39;ll find today&#39;s webinar playback as well you&#39;ll get an email if you&#39;re on here but you can also find it on YouTube so Kara let&#39;s dive in awesome all right so I love that she said you know this exciting tool that is a bit intimidating for a lot of us so disclaimer disclaimer disclaimer I am a Workforce retention expert I am not a technology expert I am absolutely not a legal expert I am not even a uh I am not even a ethical expert which we&#39;re going to talk about some of those concerns and so all I want to do today is just share with you what I have learned so far and I&#39;d like to time stamp this webinar it is May 17 2023 because this technology is moving so quickly along with possible legislation or even lawsuits around it that I just want to let people know this is May of 2023 and this is what we know as of today all right so when I think of the use and the capabilities of chat GPT in general I think back to how have we historically gathered information when we were trying to write a summary of things or just collect data or draft our own copy of some content and so if you think about many many many many many years ago you had to ask somebody who knew or go to the library and then came Encyclopedia Britannica right which brought it into our homes and so hopefully you had that one great source that you could go to in your basement or your closet and go get the answers from Encyclopedia Britannica well then came Google and search engines and the internet right actually not in that order but you know the internet came in and now we even use the word Google instead of search just Google it or YouTube it and that&#39;s what we mean when we&#39;re gonna go search for information and that gave us multiple answers multiple sources of information Nation well I think of chat gbt as just the next step of that and so instead of getting a list when you Google and you&#39;re getting let&#39;s say five different blogs or articles about the topic of Interest instead chat GPT is going to take those five or way more articles and resources and it&#39;s going to skim it for you and actually give back a human like answer to your question or your prompt that you are putting in there okay so um just to let you all know how quickly this has come about um they say according to UBS they said that chat gbt is the fastest growing consumer application in history they hit a hundred million users when it went live they hit a hundred million users in two months y&#39;all and just for comparison it took two and a half years for Instagram to hit a hundred million users so that&#39;s why you&#39;ve seen over just the last six months you&#39;ve seen it dominating headlines you&#39;ve seen it dominating conferences were being asked right us speakers we&#39;re being asked can you talk about chat GPT in your space right which is why I&#39;m talking to you all today not as a technologist but as a Workforce retention expert I&#39;m going to tell you what we&#39;re using it for and what we&#39;re telling our clients to use it for to save that time because anybody around here busy a little bit yeah um anybody around here understaffed on their HR teams and and other teams and General yeah a little bit so anything we can do to use these tools to be faster I say I&#39;m all for it I&#39;ll share with you some concerns as well um but I just think of this as along that historical timeline of How We Gather info this is the next progression in that process okay so what is it exactly let me uh share this with you so there&#39;s there&#39;s a ton of official definitions going around but uh Anthony at professional robot says Chad gbt is an artificial intelligence or AI chat bot built from large language models that&#39;s one of the technical terms the llms these models are a type of AI system that&#39;s been trained on large amounts of text Data that&#39;s what they&#39;re looking at is text information Text data that they have found and been able to skim they can understand natural language and produce human-like responses to inputs so when it says the inputs that just means we have to give the right question or the right prompt and then it&#39;s going to go scour all the information that it has in order to give you a human like answer so that&#39;s one of the key pieces here all right so let me go on to explaining kind of a little bit more about what this is it does learn your preferences over time so it&#39;s called generative Ai and this artificial intelligence again remember some of you could teach a much more complex class that I&#39;m teaching right now this is the 101 beginner Basics that we have figured out and that I understand so far so it does learn you over time and it will learn your style it learns what you like and don&#39;t like as your answers in fact anytime you put in a prompt and you get an answer from chat GPT it has a thumbs down and a thumbs up type of marker on the side so you can tell it whether you like that answer or not and even submit comments about it because they&#39;re continuing to improve this tool they want to improve the accuracy they want to improve the use and the responses that are coming out of it okay so another thing to think about because it learns you you might want to have two different accounts you might want to have a personal account using a personal email and then create a professional account using your professional email and I&#39;ll give you an example of that is for me maybe I want it to look up itineraries of travel I want to drive to the Grand Canyon from Indiana and I would like to see as many national parks along the way as I can I can ask it for that type of itinerary for me and my family but I don&#39;t want it to start confusing those questions and that information that I like for personal use over into my questions about business and retention and HR all right so just keep that in mind because I have some friends who are using it for their volunteer efforts or side jobs and then they&#39;re also using it for our company and we we want it to stay in its Lane as far as what we&#39;re trying to look up and and look for okay so you may want to separate that um there&#39;s not only chat GPT there&#39;s several tools like this you might also be familiar with Google&#39;s version which is called Bard b-a-r-d and it quickly made headlines when it was not as accurate as chat GPT when it was launched and some people got pretty upset about that so I&#39;ll give some examples in a moment of of some of the missteps we&#39;ve seen so far but I will tell you that this is a very basic tool I&#39;m going to show you how to get in there I&#39;m going to show you how it works and how simple it is and I am confident that even if you&#39;re not a tech person just getting into this tool and starting to use it and understand it is going to increase your confidence in potentially implementing future AI based tools all right because in fact AI tools have been around for years if not deca decades and I was a bit intimidated by it I&#39;ve got friends who have ai based coaching programs and apps I&#39;ve got friends who have an AI system that watches speakers videos and tells them how to be better speakers I mean there have been all these apps and tools used with AI Frameworks underneath them for a long time the difference is y&#39;all the game changer was when chat GPT became available to the public the entire public for free and it&#39;s a simple simple tool that just has a one command bar anybody can use it okay so that&#39;s been the game changer is that accessibility and there&#39;s no barrier to use it if you have internet all right that&#39;s all you have to have it doesn&#39;t even cost anything for the basic version to be able to use that so that&#39;s kind of what we&#39;re dealing with here so how do I access it Cara if you&#39;ve never been on chat GPT here&#39;s the thing most of you right now are probably on your computers it is a computer or laptop based system I&#39;ve been looking up and trying to follow the news on whether they have apps or not and there are a lot of apps out there that call themselves chat GPT or an AI bot but to my knowledge again as of May 2023 there is not a fully accessible to the public app on either iPhones or Androids so don&#39;t try to do this on your phone just go on your computer and what you&#39;re going to use is you&#39;re going to just go to the internet and type in chat dot open AI for artificial intelligence.com so chat Dot openai.com and you&#39;re going to do that on your computer or your laptop and I know what y&#39;all are doing right now you&#39;re going to do it right now which means you&#39;re not going to listen to me for the next few minutes and that&#39;s okay there&#39;s going to be a recording of this so you&#39;ll come back to it later but all you have to do is sign up for the free account you do have to do a login and password and create that and it looks very similar to how you would see the home page of Google once you get in there so let me share with you um just I&#39;m going to screen share for just a second here and show you what it should look like once you log in so if everybody can see this screen here um this is as simple as it is in fact when you log in you won&#39;t even have anything down the left side because this is my history so instead all you see is this command bar down here at the bottom where you can start typing in your question or your prompt and then for me I actually pay for the upgraded version which is the 4.0 the free version is 3.5 and so I can flip back and forth from the 4.0 to the 3.5 now the 4.0 it does cost about 20 bucks a month right now but I get faster access to my answers it&#39;s going to generate things much more quickly it also can handle much longer and more comprehensive or complex prompts so the more detailed that I want to get something summarized or can you answer this question or can you draft me this whatever it is article response email I can get a much more detailed answer by using the gbt4 now that will continue to evolve and I&#39;m sure four will be free at some point and they&#39;ll move me to 4.5 or 5 and so if you decide to really start using this you may want to use the paid version which gets you faster and better access to the data and the and the props okay or not the prompts but the responses on that they also say the 4.0 is a bit more accurate it can understand context of what you&#39;re looking for a little bit better and it can even distinguish nuances especially if you&#39;re putting in the feedback of what you like and don&#39;t like about your responses so they&#39;re saying that every version of this is much better than the previous version not just a little bit but you know five to ten times better faster more accurate those types of of descriptors that they&#39;re using for it okay so um remember it&#39;s chat.openai.com and that&#39;s how you&#39;re going to get in for a login option to get on the site right okay so now let&#39;s go to some concerns and disclaimers before I promise I&#39;m going to share with you how we&#39;re using it and how you can use it but again I am a Workforce retention expert not an attorney I am not a technical person I like to stay up with technology but I am not the best Gadget Guru around okay and of course there are some ethical concerns around this and again that&#39;s not my area of expertise but I&#39;m going to share uh some thoughts with you and also some of the missteps that they have seen happen so first things first you have to understand that chat GPT is historically pulling information in fact as of today it&#39;s only pulling information from the internet and other sources it has access to it&#39;s only pulling information up through get this September of 2021. so if you try to ask it new information it may or may not have that and it is likely to be wrong um and in fact it&#39;s funny Crystal Washington is a speaker friend of mine that is a technologist and she was teaching me about this and I heard her speak at a conference as well and she said that it&#39;s like having your best friend who doesn&#39;t know the answer to everything but thinks they do so they just fill in the missing pieces and act like they know the answer and so Chad GPT will sometimes do that in fact they have deemed that activity from the system as what&#39;s called hallucin uh who I can never say this word right uh hallucinations right not hallucinogen hallucinations I have to think about that okay so it is literally hallucinating and like putting in the pieces of oh I bet okay maybe this makes sense let&#39;s just plop that in there and that&#39;ll fill the gap sometimes it will tell you it doesn&#39;t know the answer or it can&#39;t give you the answer if you try to go outside the ethical boundaries there they have put some limitations on that and so just know that whatever you put in there it&#39;s not necessarily a hundred percent true but here&#39;s the thing for those of you saying well if it&#39;s not 100 accurate then I&#39;m not using it well guess what neither is Google or a lot of the things that are on the internet so we should always be looking for you know the validation and vetting what it is that we find to make sure we&#39;re not just treating it as gospel without checking okay so for example one of my friends who is a speaker author he asked chat GPT to create a speaker intro for him and when he did that it was completely accurate except it said that he was a Navy SEAL and so later he figured out why it did that because as he remembered oh I wrote one of my books with my buddy who was a Navy SEAL and so somewhere in the bio of that book and its authors it had connected that bill was in fact a Navy SEAL which he wasn&#39;t and so you could see where it kind of took that leap and put that into his bio so got to be careful with that and also there are some lawsuits that are starting to happen from misinformation coming out of chat GPT so it&#39;s it&#39;s more so uh you know the legal side of things which you probably won&#39;t be using it for that um and and even news stories and current events and things like that but for example there was a whistleblower who told authorities about a crime happening and when people asked about that person on chat GPT it said that he committed the crime it didn&#39;t mention that he was The Whistleblower and so uh again just giving you some examples of where it can misstep and it can fill fill in the gaps and do those hallucinations and just fill in missing pieces so double double check all of those things all right um also some people have asked well where is it sourcing this and can it can it give me the sources so you can ask where did you get this information check GPT or do you have sources for this but unfortunately a lot of the times when I&#39;ve asked it for sources the links are out of date the sources don&#39;t exist anymore or are out of date and things like that so I think of this more as just consolidating a lot of um general information and Gathering From lots of different sources all at one time but it isn&#39;t necessarily going to be as detailed as where you should soar so I got that idea from here and I got this idea from here it&#39;s really just like you went around the internet and did the work looking for different ideas and things all right so I get that that&#39;s a gray area some people people are not comfortable with that but just just keep that in mind that they are also continuing to work on it and I know that chat GPT has put out statement after statement after statement saying they are working on any of the misinformation any of the inaccuracies and even potential bias some folks are worried about is it going to be biased because it&#39;s historical information which we know oftentimes has a lot of bias in it as we learn more and do better over time for example with that one I put in just to test it I said tell me a story about a pilot and a flight attendant because I wanted to see if it assumed the pilot was male and the flight attendant was female which would be historical bias okay so I I put it in and what was interesting at first it just said they it kept referring to they the pilot and the flight attendant and then when I asked it tell me more about the pilot it did give me a pilot named Derek and then I said I&#39;d like to meet a different pilot and when I asked it to change people I didn&#39;t say change genders I just said can you give me a different pilot in this story it changed it to Pilot Sarah then when I asked for more information about the flight attendant it actually started with a male flight attendant so I definitely think it&#39;s working on identifying and reducing any of those biases that we see but just know that that could still be there as well and US humans are going to have to search for that and take out any bias that we can find okay so um One Security risk out there is if you put into the system because you can put your own information in and say rewrite this or polish this or add to it you know you can put your own information in there be careful not to put any company Secrets Trade Secrets any intellectual property that you don&#39;t want other people to have access to because we&#39;re not exactly sure how much of the information we put in the system is then accessible to other people using chat gbt okay so be careful with that I think I&#39;m seeing a lot more of that concern with coding in the IT world of not putting specialized intellectual property protected code into the system because a lot of it folks are using chat jpt for sure okay now I personally I am more concerned about AI generated video and AI generated imagery than I am on the text side um because for us the text is so wonderful for drafting emails and generating copy uh that we can use for different things but when you start doing AI generated videos and imagery that&#39;s when we get into deep fakes and we get into where it looks like that person is really talking or saying what you want them to say and it&#39;s not really that person okay so um so I&#39;m not as worried on the chat GPT and text based side as I am with some of the concerns that we&#39;ve got going into video and uh and imagery on AI based systems okay so with all that said um there are still such great opportunities there&#39;s always going to be bad apples right I mean any tool anything that is put out there in the world bad apples bad people will take it and use it for bad you know they&#39;re they&#39;re gonna misuse that but so much good can come from this in fact when I started working I believe my first internship at an office was around the year 2001 okay and I remember I had an office mate who told me that he had come from another company that in 2001 still didn&#39;t give their employees access to the internet because they would do bad things with it they would just look up things they are not supposed to look at at work if you know what I mean okay and so the companies even back then in the 90s and even early 2000s they were saying we are not going to give access to the internet to all of our employees and think about where we would be today if all the companies and the legislature had said we are not giving people access to This Global Internet tool and instead we&#39;ve seen a ton of good not all good but we&#39;ve seen a ton of good come from the internet access that we have today so I I think of chat GPT as kind of that next step as well that it can do tremendous good and certainly there will be bad things that happen but hopefully we&#39;re going to see legislation put some boundaries around that in fact the CEO of open AI just this week his name is Sam Altman he said to lawmakers on Tuesday here in the states that he welcomes legislation in this space because they would like to have some boundaries and to limit potential misuse as well so they&#39;re not fighting that I mean they may fight certain nuances of it but they&#39;re not they&#39;re not fighting it and we are looking to have some guidance and boundaries moving forward another opportunity is Microsoft is already planning to build chat GPT into your Microsoft applications so word excel PowerPoint Outlook all of those systems are expected to soon have a chat bot called copilot and that will help you draft and fix and tweak things much more quickly moving forward which will be pretty cool if we can we can get that implemented um all right so there are one other concern that that I&#39;m still seeing too or a question that everyone has is who owns this stuff if I ask it to draft something for me do I own it do they own it have I been stealing people&#39;s stuff you know where&#39;s this information coming from and to be perfectly honest here again May 2023 the jury is still out we are still trying to figure out exactly who owns what um it right now people are kind of saying nobody owns it you know if you use chat GPT to craft something you shouldn&#39;t really say that that was created by you and you alone so we are actually using this language because we have started using it to help us craft uh blogs and articles and templates of of ideas that we have and we work in collaboration with GPT so we&#39;ve been putting at the bottom of the article or the blog we say written by magnet culture in collaboration with chat GPT so whatever you create if you&#39;re gonna pull it around to the whole company or post it out anywhere you may want to use similar kind of language just for transparency to make sure that folks know um that that was in collaboration with this type of tool we may not need that down the road they may decide we don&#39;t have to say that but for right now I just want to make sure that all my clients know that we are using this tool and it&#39;s helping us take our own thoughts up to the next level and really make it even better okay so it&#39;s really just like you went out and scanned the internet for all of the resources and then created your own summary that&#39;s kind of what it&#39;s going to give back to you all right and my guess is for internal corporate use let&#39;s say you&#39;re writing a job description for someone there&#39;s a million job descriptions out there so I would not ever call that stealing from other people um if you&#39;re just gonna put together a job description from chat gbt so I think for corporate internal use there&#39;s not as much concern about the content ownership the big concern right now is around you know people writing papers for Academia is that original and and is it your material of course not but then also over in the thought leadership and content development space like I&#39;m in being a speaker an author and trainer where we build our own things we certainly do not want to steal anyone else&#39;s material and steal other ideas so we we&#39;re still trying to feel out kind of what does that look like but from an HR standpoint for most of you you&#39;re going to be using an internal for corporate Drafting and brainstorming of documents and ideas and I&#39;m I don&#39;t believe right now that you&#39;ve got too much to worry about on the content ownership side Okay so uses how in the heck do we use this thing well I think there&#39;s kind of three main buckets of usage one is research it can research and consolidate a lot of information very very quickly for you okay I&#39;m going to give examples of these in just a few minutes but research is one big piece where it can save you time uh the biggest Time Saver that I&#39;m finding so far is in drafting documents in drafting templates drafting emails that I need to write drafting potentially policies of course you&#39;ll want to get legal review on that but it can draft sample policies and and job descriptions and those types of things it can also write blogs and articles if you want to create some internal communication to go out it can make agendas and outlines and scripts for different things and of course in the I.T World it can give you code it can actually draft code code to do certain things if you ask it for those prompts so research is one big one drafting your first draft of things is a is a big Big Time Saver and then the Third Kind of bucket is in that brainstorming area give me a list of you know help me think about this and you can put those prompts in and it&#39;s going to help you brainstorm and come up with bigger newer Bolder ideas in many cases so it&#39;s almost like having a group of people there to brainstorm with okay so alrighty alrighty let&#39;s get to some fun here I&#39;m gonna share my screen go back over here give me a moment here we go all right so um I&#39;d like to show you a couple of the things that I have searched for remember all you have to do is put your prompt down here in the send a message box and then you hit this little arrow or enter and it is going to quickly quickly my friends within a minute or two it&#39;s going to generate what it is that you are looking for so what I wanted to share with you is one of my clients is a Senior Care Group okay and they asked me before I click on this and you start reading the screen they asked me because in my book staying power I talk about building levels to advance people within their job and in some jobs whether you have like a technician or a bank teller or a CNA a certified nurse aide in the healthcare space we just kind of think oh well a CNA is a CNA is a CNA right well no we teach that there are levels of Competency when a person has been a CNA for a longer amount of time they know more about the job job they have more technical competencies more soft skill competencies and so we can then Advance them and pay them more and even promote them with a title change in order to um to keep them longer right that&#39;s a retention strategy that we teach so one client recently said to me well what would different levels of CNAs look like how do we identify that so I put into the system here I&#39;m going to pop this up for you go back up to the top so I put in the prompt explain the difference between CNA level 1 CNA level 2 and CNA level 3 jobs in a Senior Care Organization you want to be as specific as possible okay and then I said what competencies are required at each level because I wanted to make sure it included those competencies in its response so you can see here it said a CNA plays a vital role in a Senior Care Organization providing basic care to patients of course what&#39;s funny is those of us who work in senior care we don&#39;t call them patients we call them residents so that&#39;s something that would have to be tweaked and I have to catch that and make sure to make that that change right if I&#39;m going to use this as a first draft assisting with daily activities ensuring patience again safety and comfort okay so then it breaks down here the CNA level one is more entry level requiring the state state approved completion training program and it gives a little overview and then it&#39;s going to give you competencies now these competencies are not fleshed out they&#39;re not super detailed but you can either ask chat GPT to flesh them out more and to dive deeper or you can at least use this first draft that it has given you as your outline and then you as an organizational leader can start fleshing it out and putting your specifics underneath each one of those kind of General headlines all right so it says here basic patient care skills such as bathing grooming dressing feeding you could ask it to elaborate on that or you can fill in those pieces yourself assisting with Mobility transferring repositioning effective communication and interpersonal skills monitoring and recording Vital Signs and basic knowledge of infection control and safety procedures okay so that&#39;s that level one basic things before we can put a CNA out on the floor we&#39;ve got to have those basic competencies covered in their training and prep so then level two says they&#39;re more advanced and more experienced than the level one and then it gets into some details again you have to double check does this work with your state standards your company requirements and regulations and and guidance and things like that because for example this says Advanced patient care such as catheter care wound care Etc and then medication administration some states can allow CNAs to become uh qualified med techs or other titles where they can administer medication and other states don&#39;t allow that so that&#39;s where you got to be careful right so you can see here I&#39;m not going to go through all of this but you can see how this is so helpful as that first draft and putting it together just instead of starting with a blank page who wants to start with a blank page anymore we don&#39;t have to do that okay and then after it gave me these overviews with the competencies I asked another prompt which you can see here from the yellow box is please create a sample job description for each of these three CNA levels above all right then it came back and said we are seeking a compassionate dedicated and reliable CNA to join our team all right so it comes back in that job description type language it gave the list of responsibilities I didn&#39;t even ask for responsibilities and requirements but it came back in that job description format so it&#39;s got the list of responsibilities and requirements again for level one level two and level three and then I&#39;m gonna I&#39;m gonna try this you know you guys I&#39;m going out on a limb here I&#39;m going to say create a social media post um to recruit a CNA level two for my senior care organization in Oregon all right so let me just see what it says I don&#39;t know what it&#39;s going to say you guys all right so here we go I put social media post so hopefully it&#39;s going to be pretty short I could have clarified and said give me a 30 word or 50 word social media post and I did not clarify which social media platform so it might be thinking LinkedIn it might be thinking Facebook um or Instagram that type of thing okay it&#39;s still thinking you can see it it kind of pauses and um and then it gives this so I need to go look at it now and read it we&#39;ve got join our team I love that it used emojis right it knows social likes emojis okay so are you a compassionate experienced CNA looking for your next opportunity look no further all right and it even mentioned the state of Oregon we&#39;re now hiring a CNA level two it gives some information um we value our employees and offer a supportive work environment so it&#39;s filling in some of the gaps right it doesn&#39;t know any anything about my company but it knows what these kind of posts look like so if you have your active CNA certification in Oregon and at least one year of experience because it assumes that a level two has at least one year of experience then we want to hear from you right they even mentioned passion and it put hash tags For Heaven&#39;s Sake and their CNA jobs Oregon healthcare jobs senior care jobs join our team it even created those hashtags that it found on these types of things okay um so and it put this is kind of nice at the end it said note always review and adhere to your organization&#39;s policies and guidelines for social media recruitment postings so it even gave its own disclaimer of hey don&#39;t use this as your final version make sure you have approved it within your company so I wanted to show you that just so you can see how deep you can go right I asked for the overview of the positions I asked for the job descriptions then I asked for the social media posts specific to one of those job descriptions and you can go on and on and on you could ask for interview questions for that specific job and those specific competencies it can save you tons and tons and tons of time okay so all right let me um let me bring you back here because I want to talk about different uses that we&#39;re seeing as well um and in fact it&#39;s kind of funny all right let me share share this slide with you if you think about it using chat GPT just blew up your team right from let&#39;s say you got three people on your HR team now you&#39;ve got 10 people on your HR team just at your fingertips because you have just hired all of the following people uh by using chat GPT okay so let&#39;s let&#39;s talk about all the different uses here so an assistant it can find quick info for you quick questions hey can you look this up hey can you find out this hey can you gather that for me totally great as an assistant in many ways it is a ghost writer all right now some people are saying well Cara you didn&#39;t write that whole book or you didn&#39;t write that whole article no we all use ghost writers okay now I love to write and I do write most of my stuff but I&#39;ll tell you there&#39;s a million ghost writers and copywriters out there that you can hire to help either write for you you know they interview you and they write it for you or they can at least polish it and make it funnier or better or whatever it is you&#39;re looking for and so it can serve as a ghost writer for you when you don&#39;t have time to write and draft a lot of things okay so just know that happens all the time out in the world and it&#39;s okay to use this as a Ghostwriter uh it can be your creative person and on your team that generates new ideas brainstorms with you certainly use it as a researcher where you can dive deeper into what you&#39;re looking for and and get some some deeper information on that it can summarize data so if you want to put in employee information like your employee survey information that came back you can put in some of those comments and say find the themes here or what what action should we take based on these suggestions from our staff you know if you input information you can ask it to summarize analyze consolidate that information as well which is really cool okay it can be an instructional designer again junior level this is not like Master Level expert people but if you have let&#39;s say you teach something in your onboarding and you want to make it instead of a 20-minute overview you want to make that a two-hour Workshop about your culture or about some of the requirements you have at your organization if you want to take it from being a small presentation to more of a workshop that would typically take an instructional designer to say what are our learning objectives and what are the activities and discussion questions that we need to make that a workshop and instead you can simply put in your presentation outline or overview and say turn this presentation overview into a two-hour workshop and give me the outline and the agenda and the activities and the discussion questions you just keep diving deeper and deeper and have that assistant instructional designer right at your fingertips okay it can also be an IT Help Desk it can troubleshoot Tech items and help you figure out whether it&#39;s code you know if it is really really technical or just basic troubleshooting issues with your computers can help with that and also it can be a great event planner okay it uh it can put together the itineraries and ideas I haven&#39;t example of that I&#39;m going to share with you in just a second as well and so just remember I say junior level really loud for a reason it is not going to give you the polished final version ready to hand over to your boss or your employees it is simply going to be a first draft of all of these things that it can give you and then you are going to need to vet that information make sure it&#39;s accurate tweak it polish it before it goes out to anyone else okay but it&#39;s really cool how it can actually do so much of this stuff for us now so here&#39;s a very specific example you know I speak at conferences and corporate annual meetings all the time right and I think it&#39;s interesting because when I when I go into a corporate annual meeting the people who put together the annual meeting that is not their day job they are either a director of a department or maybe an HR leader and they are asked can you put this annual meeting together as if it&#39;s no big deal but we all know the logistics behind that and all the prep and all the planning so here&#39;s just a quick breakdown of if anybody asks you to plan the annual meeting here&#39;s how it can save you time okay it can draft the invitation emails and event communication and reminders if you give it the information of where people have to be when and then say draft three email invitations and reminders for the people coming right it can do that it can script your intros because you&#39;re going to have to get on the platform and say welcome to the annual meeting and by the way here&#39;s our next speaker Cara saletto or whoever it is and then you might have to do a transition script of now we&#39;re gonna have a break or lunch and it can script all of those intros for you super quickly you can ask if for Icebreaker ideas or team building activity questions and ideas that can save you tons of time if you&#39;re going to have a theme for your event I recently spoke at a corporate meeting where it was an 80s theme so you could ask it for a list of great 80s songs the most popular 80s songs that we want to play during the breaks or maybe even you want to give out themed gifts to people you could say give me a list of gift ideas within a certain price point right ten dollars fifty dollars a hundred dollars give me gift ideas that align with a 1980s theme for a corporate event and it will give you all kinds of great ideas like Rubik&#39;s cubes and all the fun things okay it can also give you City specific itineraries if you want to do a tour around town uh you know in the evenings or go bar hopping or whatever you want to do you can ask it for an itinerary in that town and it&#39;ll help you create that and then at the end of your retreat the end of your annual meeting you can create a list of action planning questions that it will help you facilitate what are my people going to do next with all the information they learned at this great annual meeting okay so those are just a few ideas for that one responsibility of hey can you put together our annual meeting and you can save tons of time using chat GPT to help you with those tools okay so let&#39;s go specific for a minute over to recruiting and retention now I&#39;ve already mentioned several things that you can use it for but I made a huge kind of smorgasbord list that I&#39;m going to run through that I think might blow your mind if you haven&#39;t been using this yet and the the ideas that I&#39;m sharing today you all are barely barely scratching the surface there is so much more comprehensive use that is available out there of people that are way more technically capable than me and they are running with it but just as a basic beginner user I think you could use almost all of these ideas specific to recruiting and retention okay so under recruiting for example you can create job descriptions you can draft offer letters and emails to the candidates of next steps for interviews or a we&#39;re going in a different direction email those types of things you can create those social media posts about the job openings or even some posts about your company culture if you want to beef up your your employer brand out on the streets you may have heard of I think it&#39;s called Boolean is how you say it the Boolean searches which is an internet search that uses and or not those kind of things I&#39;ve talked to several recruiters and they said that the Boolean searches the search codes that they are getting out of chat GPT are better than if you use LinkedIn as your search tool for recruiting for example LinkedIn has its own filters for recruiting but they said the Boolean searches they&#39;re getting out of chat GPT are far more effective than the standard default um kind of search filters that LinkedIn has even for that recruiter hire package that people pay for so again more technical than what I&#39;m using it for but I&#39;m hearing from a lot of recruiters that they&#39;re starting to use that that tool more you can customize your interview questions based on some of maybe the red flags or concerns that you have with folks all right and then um yes and Boolean sorry b-o-o-l-e-a-n I think I&#39;m saying that right but Boolean searches is what you want to look for if you&#39;re going to use that for the recruiting code all right so then once you get to onboarding you can create draft onboarding checklists which we teach we everybody we&#39;ve got to have onboarding checklists in place now for company checklist departmental checklist and role specific checklists because we have so much turnover that&#39;s unavoidable this will smooth out that onboarding process if you have checklists in place so you can start creating some of those onboarding checklists much much faster with this tool you can also ask for games and ideas to make your onboarding more fun right how can you make it not so boring if they have to do boring paperwork and and boring online learning and other things like that right okay so once they&#39;re recruited excuse me once they&#39;re recruited and onboarding then we switch over to retention so some ideas on retention is drafting up you know company-wide emails and updates because everybody says all the employees say they want better communication and more frequent communication but sometimes we just don&#39;t have time to tell them everything we&#39;re thinking and this can help us draft those company uh emails much faster we can also create those competency lists as I said for advancement opportunities that&#39;s what I showed you earlier with the CNA levels as an example okay you can create items for your employee handbook potentially and even draft some policies again you want to get legal involved make sure that you get approval on all of those but instead of starting from that blank page it&#39;s a great way to to give a start a starting draft to to go from okay you can brainstorm appreciation gifts for your employees at a certain price point remember the more specific you are the better you can create some games for internal team building or some of that healthy stuff staff competition like pumpkin carving contests and fun things like that if you need to bring a little bit more fun back in the workplace you can build personalized career pads for folks you can put incentivized um kind of perks along people&#39;s career path we call that the carrots right you&#39;re going to chop up the big carrots and put little baby carrots along that first year of someone&#39;s career with you so that can give you ideas on incentives and perks and the Cadence for all of those carrots you can look up things like stay interview questions exit interview questions employee check-in questions what how can I get to know my people better and look up specific questions around that analyzing and summarizing the employee survey data if you put in certain chunks of data it can analyze that give you tips and tricks and then also maybe create a manager checklist for recognition so they can recognize their people more often show more appreciation create a calendar for that I know a lot of people are starting to use chat GPT to figure out these apps or figuring out how do we connect it to our calendars and reminder systems so it can tell us what to do when there&#39;s a lot of that out there happening as well okay so oh my goodness so many things and I&#39;m not even quite done yet so many things hopefully you got some ideas just from that that whole list that I spouted out but guess what you can also ask chat GPT how can I use chat GPT to save time on my employee retention initiatives and it will spit out a whole other list of even more ideas that you can use as well okay so here is one of the key factors to using chat gbt successfully okay you ready for this you have to become a prompt engineer all right what I mean by that is you have to get really good and you&#39;ll learn over time as you use it you have to get really good at asking the perfect question really framing it as detailed as you can and in the right context the right timing everything that you want so for example one of the questions I asked was give me a monthly plan right I said a monthly plan and then it gave me back week one do this week two do this week three do this and I meant monthly like January February March but because I said monthly and I didn&#39;t clarify it gave me a one month plan week by week so I went back and I asked it give me a monthly plan for an entire year and then it switched it to January February March okay so you have to get really good at at figuring out how to engineer or how to craft your prompts that you&#39;re putting in and that&#39;s when you&#39;re going to get really good information out of there is if you can prompt appropriately okay also you can ask it if it if it&#39;s not detailed enough now remember 4.0 is more comprehensive and detailed than the 3.5 version right now but in either version if you want more details you can ask it to dive deeper or can you flesh that out more for me can you I I heard somebody say to ask it anything else if you&#39;re just looking for general information or ideas you can just put anything else and then it will give you another round of answers you can also ask it the same prompt two or three or four times and it is going to generate new versions of that it will never give the same answer twice if it is drafting and crafting a version of something okay so instead of diving deeper you might just do the at the bottom there&#39;s a regenerate response button and you can hit that and it will try again and maybe that that will give you the language that you were looking for or you can then combine the two or three versions that you got into the one final version that you want to use okay so uh that prompt engineering is really the key to success on that so all right before I wrap up with my final thoughts here today um I just wanted to as Maggie said remind everybody that if you are trying to save time we also have been doing that for years as retention experts and so if you are not already familiar with our vault okay it&#39;s that magnetvault.com or uh you can use this QR code that&#39;s up on the screen here but if you are not familiar with magnet Vault and you have not been in there for a while we recently revamped it made it much uh more effective to use easier to find things great thumbnails and everything so this is a place where magnet culture we create templates and tools and lists and and questions that you can use like we already have a two-minute team building list of questions we have an employee check-in uh journal for managers to use there&#39;s all kinds of tools in there so you may want to bookmark magnetvault.com as well and once you put your email in it&#39;s going to give you access to all of these uh all of these tools and templates and all the things okay so make sure to bookmark it because we are constantly adding new tools and templates as our clients ask us for those retention resources to save them time so before you even go to chat GPT you may want to check the Vault and see if magnet already has the tool or the template or a video or ebook on that that you can use and share with your team okay so make sure to share this resource this magnet Vault with your entire HR team and with your senior leaders or department heads who are also hiring managers and they&#39;re having to figure out some retention initiatives on their own as well okay so okay here we go ready ready here&#39;s my closing thoughts on this sucker all right so remember remember chat GPT is only looking historically for you it is not Forward Thinking so thank goodness I still have a job because we are Forward Thinking and we are always looking at what&#39;s happening now and where are we headed but chat gbt is great for Gathering that historical information and summaries of other things that are already out there okay so just keep in mind it&#39;s not it&#39;s not going to look ahead and it may not be super duper accurate as of today remember it&#39;s only pulling up through September of 2021 as of right now so be careful of that and and that level of accuracy it may be wrong it may be wrong and and that&#39;s okay you need to confirm the data just like you would if you had another assistant of pulling this information but confirm it and if your gut tells you something&#39;s not right it might not be right okay and just just definitely check that again also AI is here to stay y&#39;all this is not a phase this is not a fad AI is coming it is here and it is only going to get bigger and more complex um I&#39;ve already seen a lot of companies as I mentioned earlier using an AI you know framework or the it&#39;s the underlying tool to their app or their software and they are doing far more comprehensive things than what I&#39;ve talked about today okay uh in fact I&#39;m seeing a lot in the recruiting space around screening applications and resumes and even handling interviews potentially you know first rounds of interviews and things like that so those tools are not going to be free and and that&#39;s okay but we are going to see more and more technology stacking on top of this human-like generative AI tool that is now at our fingertips okay so don&#39;t be intimidated this is this is coming this is only going to take over more and more of the kind of basic level responsibilities within our organizations it&#39;s going to make us more effective and faster in our more efficient in our roles which is really important because we are all so busy and we don&#39;t have enough hands on our teams and so please take the time to at least learn the basics here jump onto chat GPT if you have not already go explore it get comfortable with this very basic tool so that you&#39;re not intimidated when those amazing software Engineers come in and say now we can do this with it and help your team even better right even more so I don&#39;t want you to take that thought I remember when I was about 35 I was like oh new music no thank you I&#39;ve got enough music in my life I know all the songs from all the past decades in genre and now new music eh I don&#39;t need to learn that right and so I think a lot of people I don&#39;t know somewhere between 35 and 40. a lot of people say I&#39;m done learning new music and we kind of stick with what we know and we can&#39;t do that in business with technology all right in fact I was just talking with a CFO who came up to me after a conference that I spoke at and he said our CEO is stuck our CEO will not move forward and is holding all of us back don&#39;t let that be you okay because his CEO is just a few years from retirement and has nothing to do with his age it has to do with his mindset he said the guy&#39;s just done he&#39;s just coasting and he doesn&#39;t want to have to learn new things so if you ever get into that phase where you say I don&#39;t want to learn this new stuff then get out of the way of the people who want to move the organization forward and want to learn and embrace the technology that we&#39;re going to need to stay competitive friends all right so make sure that you don&#39;t dig your heels in and and fight against all of this technology even if it&#39;s not chat GPT that you want to use make sure you&#39;re staying up to date and not holding your team back uh especially in that space of recruiting and retention and culture so thank you all so much for your time today this recording will be on our YouTube channel youtube.com magnetculture share it with your friends share it with your team and um good luck on your chat GPT and generative AI Journey moving forward thanks so much have a great day thank you

Transcript for:Using ChatGPT to Improve Workforce Retention

Transcript for:
Using ChatGPT to Improve Workforce Retention