ITIL 4 Specialist Drive Stakeholder Value Training Course: Introduction

Overview

• Welcome by Matt to the ITIL 4 Specialist Drive Stakeholder Value Training Course.
• Part of ITIL Managing Professional designation.
• Accredited by PeopleCert as a legitimate ITIL training organization.
• Copyright statements for AXELOS.

ITIL 4 Certification Overview

• Two Primary Pathways to ITIL Managing Professional certification:

  1. ITIL Foundation (prerequisite for all advanced courses)
     • Followed by three ITIL Specialist courses: Create and Support, Drive Stakeholder Value, High Velocity IT
     • ITIL Strategist: Direct, Plan, and Improve course and exam
     • Completion grants ITIL Managing Professional designation and certificate
     • Training mandatory before Specialist and Strategist exams
  2. ITIL V3 Expert or near-expert status
     • Can take the ITIL 4 Managing Professional Transition course and exam

• ITIL Strategic Leader Pathway:

  • Requires ITIL Strategist: Direct, Plan, and Improve qualification
  • ITIL Leader: Digital and IT Strategy qualification (includes exam and tutor-based assessment)

Exam and Course Details

• ITIL 4 Managing Professional Exams:

  • 40 multiple-choice questions
  • Bloom's Level 2 or 3
  • Pass mark: 70% (28/40)
  • Recommendation: Score 35/40 in sample exams for confidence
  • Duration: 90 minutes (113 minutes for non-native English speakers)
  • Closed book exam

• Prerequisites:

  • ITIL 4 Foundation Certificate
  • Attendance in accredited training courses

Syllabus Topics

• Breakdown of the 40 exam marks
• Course focuses on the customer journey:
  1. Explore
  2. Engage
  3. Offer
  4. Agree
  5. Onboard
  6. Co-create
  7. Realize Value
• Importance of customer journeys emphasized
• Customer journey as a new concept not covered in ITIL Version 3

Conclusion

• Introduction aims to encourage exam participation
• Visit zindia.com.uk for course purchase and more information
• Drive Stakeholder Value qualification is valuable for those interested in customer journeys.

Have a great day!