hi my name's matt and i'd like to welcome you to this zinyak video this is part of our idol for specialist drive stakeholder value training course and it is the introduction to that training course which is part of our bundle of courses that will enable you to get the itil managing professional designation so right in the beginning we'll just have a quick look on the slide at the copyright statements for x loss axels are very protective of their intellectual property so we have those copyright statements there and then we'll have a look at our nice badge from people saying that we are a itil accredited training organization so obviously you're in safe hands we're now going to look at the item for certification overview if you want to obtain the itel managing professional certification the there are two primary pathways to achieve that the first one is you take idle foundation that's the prerequisite for all the other training courses and exams and then you take the three itel specialist training courses of which this is one so we take creative and support drive stakeholder value high velocity i t you can then take the itel strategist direct plan and improve course and exam and that will give you that certificate but also the itil for managing professional designation and certificate as well you do have to take a training course before you take the exam for the idle specialist nicely strategist exam so having attended an online or a classroom or a virtual training course is a mandatory for those exams it's not vital for foundation so you can just take that yourselves if you so wish although the price we charge for the training course and the exam is less than uh many organizations charge just for the exam so you might as well do the training course with us as well is uh hopefully of some help to you anyway the the alternative is if you are an idol version three expert or you had enough points to take the managing across the life cycle exam so you were almost at the expert stage you can just take the item for managing professional transition training course and exam and that will give you the item managing professional certification as well so you've got those two options the other pathway open to you is idle strategic leader so if you've if you've done managing professional already you will have the item strategies direct plan and improve qualification and then you will just need to take the i to leader digital and i t strategy qualification that is a little different because it's not just an exam it's also a tutor based assessment so if you did it was india then i would be assessing you on those elements that are tutor assessed so there's these two elements that it's slightly different the others the itel specialist isil strategists are just straight 40 question exams that we will see shortly so in terms of the publication there is a drive stakeholder value publication of which some of it is examinable obviously some of it isn't it's defined in the syllabus what that is and the syllabus is comprised of that examinable material and also material from the practices that are particularly relevant to that publication and you can see the eight there listed on the slide i won't read them all out but you can see the eight practices that are covered in the drive stakeholder value training course and exam the exam itself is the same as for all other item for managing professional exams there are 40 questions they are standard four option multiple choice questions bloom's level two or three if you haven't come across bloom's level there are four blooms level one or the easy questions there are none of those but for the most difficult questions there aren't any of those so they're kind of the mid-range questions the past mark is 70 or 28 out of 40 my recommendation is you want to be scoring close to 35 in the sample exams before you take the actual exam that would should give you confidence that you're ready to take the actual examiner that you're a very good chance very likely to to pass it's 90 minutes long if you are taking the exam in your non-native language so if you're taking it in english and english isn't your native language you get 25 extra time so you get 113 minutes in my experience very few people if any use that each time but if it's there for you it's there for you it's a closed book exam so you're not allowed any materials you're certainly not allowed the item for guidance and the prerequisites that i mentioned before are an item for foundation certificate and it has to be an item for foundation so you can't go from item version three foundation straight to an item specialist course you have to take the item for foundation first and you have to attend an accredited training course of which this is the introduction of our accredited training course and finally we just look at the syllabus topics and as you can see on the slide obviously you can see the breakdown of the 40 exam marks bought the the syllabus and the course covers predominantly the customer journey so it's broken down we cover each of the customer journey steps explore engage offer agree on board co-create and realize value so we start off with the introduction to what customer journeys are all about and how important they are and then we cover each step so this really is drive stakeholder value really is the customer journey qualification so if you're particularly interested in customer journeys this is this is the one to take and i think in some ways this is probably the the newest or the most new bit of idol for in terms of the different specialist qualifications because certainly um the customer journey wasn't part of it version three at all that wasn't covered there so that brings us to the end of this brief introduction i hope you found it useful i hope it's encouraged you to take the exam if you haven't already bought the course in the exam i hope you'll go to zindia.com.uk and purchase our course on exam and learn all about the customer journey and gain your drive stakeholder value qualification until you see me again have a great day