[Music] thank you hello guys welcome back to my channel writing practices today we are going to learn how to write a claim letter what is a claim letter a claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint here writing practices will show you how to write a claim letter step by step check this out first thing first you need to write your information as the sender of this letter then write your occupation in an organization in this example the sender is a principle of a school and write the name of the organization in this case is the name of the school under it write the address of the organization by including the number street name city state and zip code after that write the date of the letter you can use the format of month date and year for the next you must write the information about the recipient write the full name of the recipient under it write the occupation in an organization in this example the letter is addressed to the manager and write the company name under it write the address of the company or organization you should mention the number street name city state and zip code when you write the address now you can start to open the letter with salutation right Dear Mr or Mrs or Miss followed by the last name of the recipient if you don't know the name just write Dear Sir madam in the first paragraph write the reason why you are writing this letter here you can go strictly to the point you can directly complain the problem in this example the writer give notice to the recipient about the installation of water coolers that is still pending and don't forget to mention the location in this example the installation supposed to be at the writer's School and remind the recipient about the agreement that both sides have signed in the first place mention the date when the installation should be finished based on the agreement you must mention the date by including the month date and year and state very clearly how the recipient's company failed to do their job and write what kind of convenience you have to face because of this trouble made by the recipient's company in the second paragraph mention again what you supposed to get from the recipient's company you must mention your order here in this example the writer ordered 10 products from the company and write the number of the invoice write also the date of the order by mentioning the month date and year after giving all details about the order now tell details what you get instead here the writer only gets 6 from 10 products he or she has ordered and the writer not only order the products but also the service of the installation of course you must complain this one too you have right to do so show your extreme disappointment about the company that failed to be professional you should really show your disappointment here since the company violates the agreement in the third paragraph This is where you give the last chance for the company to fix everything you can try to give the new deadline for the products to be delivered and for the service-like installation to be done in this example the writer gives extra eight days for the company to provide all 10 products and install them all and give also the second option it is the option where you ask for a refund if the company thinks they cannot complete all the orders by the new deadline you must write when the event is scheduled so the recipient understand really well whether to choose to give you refund or just finish the pending orders in the last paragraph ask the recipient to give response as soon as possible demand the recipient to take action based on the two options you give and finally you can close the letter with sincerely add your signature then write your full name under it so that's how you write a claim letter when you write a claim or complain letter you must avoid cursing and so on even if you are mad you should be professional here and keep this letter formal I hope you find this video helpful thank you for watching and see you soon foreign [Music]