uh good morning uh my name is Takashi and then today I'd like to share Toyotas Management systems and then before start product complexity and then 787 this is the line of code of software so during development software and 1 2 3 4 5 this code and then 787 787 6.5 million line of code what do you think about Lexus LS which has like 100 Millions so car so complexity and puu much more complex currently like 150 or 200 level very complex even such a complex product white can deliver on time without any problems and I work for both Industries I'm very clear what's happened and then I like to share with you more practical ways what we are doing right now okay good and then to explain to working model maybe this is easy to understand development system and then usually planning concept is the first start planning concept and then design and then real engineering comes production phase is the same production concept design and then production system see Toyota production very small piece for me we have to think about entire life cycles and then production concept phase if we design perfect line no need to improve R right yeah Perfect Design means no need to improve it's early phase very important therefore concept also Marketing sales system that's also toy has a very unique systems the especially the end after sales like a maintenance service how do we apply for new product that's why we have very interesting systems I I'd like to explain and Center is management system uh drok explained Le Management systems and I said the to management system that's the same things but he explained what this very perfectly but I like to explain how do we Implement for you but interesting is that this model is looks for car industry but even like a hospital we can apply exactly same things patient came development we analyze what a patient the operation here and then after care service see same things so I apply this technique not only car other industry but also like a fashion chemical biotechnology uh even governmental area so many area applied so same and then behind of each system we have a whole this tools currently total 92 tools we documented then today from here I'd like to share first Improvement effort and second OB ah this this sorry Japanese OA means a big project room we use big rooms attach many informations and then use that's what we call O Oba big project room and also quality into processor P has a issue two years ago therefore we are enforcing this activity probably I'm first time to introduce in the market this techniques okay let's start Pro Improvement effort and then to understand the roots of Toyota we have to back this level West gan and then W maybe Dr explain still they are not roots to understand their Roots here West Gan and then he's a very famous Governor even Jeff Kennedy came to Japan and then he said that he's the most respectful uh governor and then his famous word is show them tell them have them do it and then pra what's this mean leader have to show first and ask member what I'm doing right now and then please try and then phrase good job think about our leader Your Leader driving himself first no they asking you you try first I'm watching supporting you wrong see leader must start himself that's the roots of the okay and then my out definition is this one person ability and motivations person very expensive right we have to increase produce output of course and then add more people more people more people that's wrong also ability takes time have to wait not good motivation is the is the easiest one and the shortest short time and get impact very quickly how do you improving motivation of your members there go and then s Improvement activity is the best so you me oh by the way Improvement means not only process but product both therefore watch remember very carefully if they try something new and then did a good job me oh you did a good job means praise that's our highest motivations that's I feel so think about carefully how do you motivate however Improvement in Western companies see if you categorize our job Improvement job daily job troubleshooting I know we love troubleshooting because we feel the en we accomplished not good also I heard many times I'm too busy I have no time to improve no wrong we have to improve data activity troubleshooting they have to reduce right the especially like a manager leader higher than manager like your lbel is more than 50% just a process Improvement where does this reduced troubleshooting gone of course through Improvement one more is your member solved instead of you see it's a growing concept previously I have to solve myself troubleshooting but now your member is growing and they can Ser instead of you see that's another important project however oh that's I'm struggling now it's a rate of improvement rate of improvement mean increase productivity improve qu quality or cost any kind of things okay inside of Japan growth is like consistent and then when I first came to the United States and then no Europe first Europe sorry first Europe and then increasing improving but one day stop and then when I watch on the W many Big B St mapping current and future so what what happened there I told why why why why then one thing this the Western People sink sink sink small do and then when I watch American movie W Hollywood movie this is obvious yeah we made it we made it so what what's your next steps for me very strange also strategy new world came president think strategy B think strategy manager think strategy memb think strategy strategy strategy when you are doing real job and then instead Toyota our cure is syn do immediately and then feedback very quickly and also we have like long-term planning three year 5 year 10 year usually prepare those three threee longterm planning 5e long-term planning 10 year long-term planning and also continuously do PDS Goods therefore I think consistent growth that's my Discovery lean management system yeah actually this is a management right and then actually this is a Toyota our culture Nissan government different Honda too much technical oriented so I think this is just a our culture to culture and next up so how do I try to explain our culture like a rule principle management to Western peoples you know this kind of big cultureal barrier so what my Discovery is do not start from management start from tools real work show them first see show them first impact how do we install in our work and Tool and management tool means like a method side approach management means a human side approach so early phase we have to focus tools and then kick off and then visualize the OB current status that's very powerful and then again OB is one small P small tool for me but Western companies is a first start OB project room big room is very helpful okay visualized next steps higher perspective interesting is that establish over watch inside we can see where a bottleneck easily and pick up one tools and then Implement like this way next one high up working new working culture oh slowly start from culture and next one self- sustaining and then you know this phase behavior is changing so my suggestion how about our lean culture how do we improve our culture please do not start Focus business profit sales and culture come later by tools which kind of tool do we use Behavior change so this is one of my client vice president and then to to to visualize Behavior change we use aha aha so inside of this big project room every time member have to explain what my my learn is American call ahaa what my aha is and then this is a vice president so we visualized and then sorry and then she said three Quantified Target previously I have 120 measurement ask to member 120 measurement 120 come blah blah blah blah blah blah and read M blah blah blah blah 1,000 measurement came so how can I manage and then she said oh I need three Quantified Target with due date usually to we call Quality cost delivery this is not production talking this is apply for planning concept phase government any kind of pH okay quality cost delivery what's your target ah very interesting story uh Lexus LS400 most expensive re and then uh chief engineer use only one numbers which is a close the door close door cheap car B Le 400 boom OH 43 debel he used this number and then drive big organizations what what's this mean for to accomplish 43 dbel engine what they have to do and also door body so everybody knows to accomplish this number what I have to do only one number he drive big organizations and then this vice president she said oh now I understand this is a completely new management style just accurate target Drive big organizations that's not easy right because we need historical data to set up accurate target Quantified also you know organizational struggling for vice president president level say Target very dangerous from shareholder right there for such many different things behind and also collabor collaborations is Target must set up collaboratively with all members so now she tried to change her behavior more accurate target asking member what's your target what's your target continuously the next one we introduce higher perspect perspective phase new tools quality into process and then AA is oh we are firefighting we're very reactive why we cannot change proactive and then every time she focus long-term planning and what's the next next year what's the next three year four year five year and try to change Behavior see very visible then we ince accountability map that's a new tools and then her comment is oh Takashi after I work with you every month my road is changing very Tire tired that's her and then we are very unclear accountability see slowly already management aspect came in do not focus early pH we have no clear accountability no no no do not start very practical ways and last one is we call Le for leader Studio that's a kind of a training area to develop lean for leaders and her comment my member is not enough skill to break down my Target and also integral approach oh Toyota Takashi you very integral approach I can share it and next one oh OB came or o is like real rooms and then start from here objective output and then next measurement Matrix but the progress must be only green or red not signal yellow make many ambiguities if you use three color to see indication stop it yellow only two color even red we have a clear counter measure next month means change red to Green right yeah so only two color that's inside over we can became very action Focus action oriented and next one concurrent schedules uh Toyota we do not use any kind of softt planning software like Ms schedule type planning for only one never change that's our rule if change like this see delay game means time to reflection stop put and on stop completely why delayed to terminate this one what we have to do very strong reflection we do that's a reflection and next one the issue board we call issue board issue board that's a new tool OB doesn't exist this issue board what this issue board so from this flow is very important start from objective Target measurement metric action and then to accomplish this I still have issue problems and the issue must write down this tiny post it and also inside of post it issue must be clear concise constructive containing some kind of suggestions Oh by you are stupid this schedule impossible that's impossible such case VI pres what you are not kind please do you write and if during the meeting someone start talk talk talk don't talk write down finish that's our rule change Behavior see Behavior came and then inside of it doesn't allow any blah blah blah what we are doing preparing before coming to the meeting right but our meeting side check our Outlook came stay think what have we have to discuss what's my problem no wrong so before coming to this room everyone must prepare only two less than two issues that's our rule process if people do not follow means that okay have to rewrite or away the post it one more interesting this room must be very collaborative planning design whole all organizations and of course here projector for Global development and also last one is after finish this meetings this one project over and then after finish one meetings still this team cannot solve means have to write down two issu and the rise one more higher level means like executive board that's another rule you can see uh this is O How do we work this mechanisms o must must be only three layer like vice president level project level member so Dr W said horizontal vertical horizontal kind of Val stream team the vertical means Management Systems what how do this work so start from objective and Target Matrix and then team Oh cannot solve Matrix means the two issue rise and get directions very quick usually OB is a like a we weekly meeting the 1 Hour 1 1 hour or two hour very short and then very cence rasm P pom finish p p finish P finish if someone start blah blah blah post it finish so after you experience this room meeting speed if you join your team meeting start painful every time my member came back their meeting said oh takash our meeting is so painful I they meeting so painful we are much better that's our mechanism and then next one quality into process this is a new tourism so you can see process one perfect job two perfect job three perfect job means that we don't necessary final inspection they can deliver see Hospital same every phase the same a perfect job means we don't need a final inspections that's we call occurrence preventions but still not enough one more outflow preventions what's this mean process one did the perfect job still gate to check and then process two perfect job gate check check see that's way so please remember occurrence prevention out of preventions and then of course our objective is start from planning to delivery right on time right first time should be and to accomplish we have to start this over from planning phase early phase and the over is very interesting every phase by phase layout contents member it be change and then first one is standardized work oh I know Western people hate this word standardized work my job is very unique special standardized impossible I heard many times also one more important is standardized need design process B design what this mean design means input or output to start my job which kind of maybe format input we need that's a design design standard and process standard we need this next one quality admin rtion how customers problem bring to orar that's a quality Administration next one improve the design review improve Des review means that you can think like you meeting progress check meeting any kind of meeting is okay design review and then again please stop blah blah blah have to improve how I can show next next one training oh new world came multi skilled engineer what does this mean I have a mechanical engineering degree I have to study in Toyota not only mechanical chemical software electrical to collaborative activity so we have you have to develop this kind of person multi skilled engineer any kind of your job you understand Silo very bad have to develop some kind of multi-skilled persons that's very helpful but a existing like a university very difficult to cover 20 internally we have a school and then out out prevention for each G check sheet came o checklist check sheet is a different check list is this bom bom bom bomom check sheet is only one sheet of paper so we have to differentiate check list check sheet is a different last one feedback systems how do we reuse lesson and learn for new project that's what we call feedback systems that's a our all tool to accomplish quality um right on time right first time what we are doing this a number of issues phase by phase we are counting this number of issues how many issue we open how many issue close think about your job am I doing right job or not how do you measure your job am I doing right job or not open issue Clos is very helpful what's this mean this phase I have only 10 I have only 10 issues oh I'm very scared I have 100 thousand issues safe that's my my feeling however see this phase looks a delivered product but how do we deliver promised to date usually overtime or rework that's I call diarrhea running sorry in the morning but you have to stop fix diara right otherwise cannot run quickly so not good to improve that's our way of work early phase more issues and then keep on time that's the best way of work and to we have like a gate by gate definition uh kind of database so every gate by gate how many should we have to open how many should we have to close that's depend on product complexity we have a such kind of database so early phase oh I have no issue are you stupid no no so that's not bad so have to set up how many issue do I have now that's a quite powerful measurement to evaluate our quality of job and next one uh progress meeting progress check meeting design review this are one of my client and then before join design actually design one day long sleep twice long one day talk talk talk talk no solution no discussion just a talk talk talk oh painful but instead Toyota our way of work is very simple project leader the that's a very important concept only three people make best alternative and contact every different organization then make a Solutions and then design review means like one hour very short in one day one hour very short short and this design review progress meeting is kind of final check Okay you Okay you Okay you Okay finish all three issues all pick up issues very short Rhythm small PD cycle between so I think uh your meeting should improve if you have a more than one hour meeting stop it and next one uh we use it tool very effectively for uh Global development inside over we use this tool vcom vcom is our current CLE system is strong about Manu design side CAD CAD design is very strong cam manufacturability manufacturing very weak so we develop this tools or do not trust it tools Toyota we us pick up some good modu integrate ourselves and then develop these systems or ask is not good not good but anyway uh that's like this we develop and this is the uh Japan side of engineering and then us Side manufacturing and they are communicating and this is inside of OB means after this design review action activity going to OB longterm immediately if issue coming someone start post oh where is my post oh here have to throw away again very again condensed next one drawing design review uh existing like a Kia V5 those are system is good however High the inside the detail level very difficult to understand so what we are doing is every some phas we call drawing design design view printed out like on the wall you can see this a young gentleman is preparing this section I'm very dangerous I feel so he open and this leader is explaining him uh you have to checking here and next one drbfm new word design review based on FME very new word FME a is like a failure mod effect analy for like engineering company and then usually FME yeah we are doing many FME see this sick document oh someone laugh means many FME you doing right so FME many document that's wrong see you can see any document just product post it that's it and then another one standardized process standardized working process uh value string mapping is good in a factory environment product flow information flow but our knowledge work uh by string mapping not work well therefore we use instead this a tlsc total link system chart what's this one you can see attach on the wall drawing so input and output what is my work means during my work print out my screenshot attach on the wall and then what I'm doing what is my output real document attach input output input output input output and then all expecting flow and next one come process flow and accountability map oh accountability map came what's this mean from here we can clarify like see every process by process and accountability who is the main who is a supporting m is a main s mean support but some company try many ssss come that's very unclear accountability only one M Only One S and also if we added in here time means now we can measure Quantified how many percent we can remove right and then next check sheet comes I know many of you tried check list or check sheet very difficult update up to date right to make high quality check sheet we have to follow all this process otherwise your quality uh your check list or check sheet is just a math not connecting to improve qualities okay next one integral approach so to develop lein for leader we need all this integral tools first project or functional Target Quantified Target my project or my function which kind Target we need that's a here and then to accomplish this planning all planning phase the progress audit sheet that's a new tools and then we have to documented so uh my company has like standardized template document so we we reite every time to client more fitting and then entire tools like a 92 tool I shows and then skill map G difference between progress audit sheet skill map is skill map is just my skill how about my skill what is my grade this is a five grade and then last one is visual board and then uh Le for leader Studio can cover this area and then visual board is kind of A3 but for staff area norledge work area that's what we call Visual board visual board this is a big size of board uh first of about uh most my surprise is our executive is a very poor skill to set up Target therefore we introduce this tools a like a visual board so A3 and then uh like a Dave John yesterday they Workshop is quite good please learn from them they three okay see whole integral tools to develop Le for leader we need all tools if I'm missing one not effective okay next one let's share progress AIT sheet more so we can remember any system management system development system all system under TDS PR planning and over existing under Oba three layer this is a project OB you saw before uh cannot see so I kindly improve measurement Matrix here Matrix one is easy prioritize only three measurement oh looks easy no not easy one is easy next one same format oh every organization have to be the same format difficult came and then number three update before meeting oh that's also very painful number four oh forecasting live scenario currently we are not accomplished yet but next one year two years three year we have a forecasting line see we can achieve president shareholder don't worry see difficult five abnormal data means like same as Factory upper limit lower limit abnormal data came why have to explain and Toyota usually like this level and then oh one of my friend he worked for very famous it companies and then he we just drink the beer and then I show this one he said oh let's try and then that company was here I'm very surprised it company companies so if you're interested let's audit together and then that's all my presentation this a summary start from leaders uh start from like a CEO vice president the best of course I can bu possible but if a difficult me pick up most critical project and then show result still start from leader and then post expand the member level and then going to co that's another way next one start from tools do not do not start from culture working habit Behavior pick up real project business and then work start last one standardized and disciplined the process for Innovative product ah very interesting just idea cannot deliver Innovative products we need standardized discipline I know all your job is a very complicated therefore I strong suggest to try IED process and then disciplined that's all my explanation thank you so much