e e e e e e e e e e e e e uh good morning and uh good afternoon or good evening to wherever you are in the world and um uh what I'll do is I know that we have a cohort who has studied with us in the last semester and kind of they know my intro a little bit and then we have a a cohort that's joining us uh new and so it's a nice mix and I went through the profiles of uh uh those who are joining pretty impressive and uh they're from uh some of them are from far away and some of them are from uh uh from Columbo so what I'll do is I will kind of give an intro uh to what this course is about and what uh what we are planning to do and uh and and the whole idea of us being here is multiple perspectives right so that's the whole idea right multiple perspectives and um um so even those who have uh uh uh those who have uh those who have been with me uh it doesn't matter right so you'll have a little bit of repetition um repetition can be sometimes good because we get only 20% of what we uh interact with so hopefully you get uh more this time and you will develop a different perspective to what you heard uh maybe 4 months ago right maybe four months ago uh so that's my uh that's my initial kind of request and uh reflection uh look at it from a different perspective look at it from uh uh from a different angle that you have seen this right and um and and how much has changed since then uh since I did the leadership module also or how much has it changed uh as we meet again right uh so as you as some of you know uh I start with this poem right and uh and I want to volunteer possibly from the new cohort to read this to us I don't read the poem to see whether you can read it just jump in read the I can read it if you'd like uh and that's my start so shall I start please go ahead sure thank you yes as we are a visible storm we are also also weathering an invisible storm within us I call St while the outer storm will end soon the inner storm is the birthplace of the new UN I hear your emotions you are lost lonely tense hurt triggered but also optimistic calm and trusting you can no longer look at the world or yourself in the same way knowing you cannot return to your old self it no longer exists your family awaits your team awaits for the next New Year it's beautiful thank you Stephanie thank you very much um so this poem was written by RI um know her personally she run runs a very successful consulting firm in Singapore and London so she happened to work with the hin senior management and when uh we were going through the first second third lockdowns she wrote this poem for the top 150 senior managers of hinek globally and and we had virtual session about this uh and for me it hasn't changed much uh there is this uh uh there is this V visible storm which is in uh in many ways the uh what's happening out there in the world right uh so many uh so many V uh so much and this year mind you 50 elections across the world this is the election year right 50 elections across the world and and uh and what does 50 elections mean uh 50 elections means new leaders come and then uh and they change policy right and we know that uh the largest democracy they were expecting over 400 seats but they didn't get there they got only 242 or something and with difficulty they went up to a majority right so lot of shocks so we are looking at this kind of uh kind of visible visible uh storm but there is this invisible storm within us which happens inside all of us so she calls this the outer storm and the inner storm and when we sit at meetings when we sit at uh forums when we meet people we talk about the Em Right but we rarely talk about the we rarely talk about the inner Stone right so so that's uh that's something that we we uh don't talk about very of uh I'll share it again right and uh that's something that we need to start talking about right that's something that we need to start talking about and uh I'm sure uh miini would have spoken about this right uh people are very to talk about the uh talk about the in right uh they're very shy to talk about the inner storm and very uncom storm may soon but may talk different may take different shapes right may take different shapes and [Music] forms but are we kind of being reborn will that outer storm become birthplace of a new me or new you for that matter that's what is important and uh and and this can be this can be taken in many ways one is you weather it and you become a victim of it and you complain about it or you come out winning you morph your yourself to a different person right so uh so that's the that's the first part right now when you go through this inner storm right there is a lot of emotions that we see your tense your anxious uh pretty depressing sometimes but at the same time you're optimistic and you're thinking bad things can't stay there forever it will change you're calm and trusting and uh your positive Insight right now it's in this program you need to connect a lot of dots right that's the whole idea of this program right part of emotional intelligen is to uh one out of five components one part is motivation in difficult times to keep yourself motivated right how do you keep yourself motivated because some people kind of drown they can't come come up again right so the whole idea there is when you have these emotions lonely tense hurt anxious depressed Step One is selfhelp if selfhelp is not possible step two is ask for help that's where starina comes into play that's where coaching comes into play right I'm connecting some of the dots in this program if you are able to self heal yourself so much the better that's why people say meditate do this make your mind stronger so that you can self reset yourself sometimes in life we can't reset ourselves and we need a starina to reset ourselves right coming back to this you can't can't look at the world the way you way you saw I do leadership programs and when I talk to Senior Management they say Ny if he can go back to quarter 1 2019 that's my wish for me and my family right can we go back the answer is you can't go back it's gone it's a new form 2024 right uh 6 months ago Chad GPT was not as strong as it is today 4.0 is amazing right e we can complain about it or embrace it all right uh generative AI right so you can't look at yourself the same way because you were 1.0 and the environment doesn't exist anymore and the family team everyone is waiting for you Stephanie 2.0 or uh shakya 2.0 everyone's waiting so how do you kind of uh get into version 2.0 version 5.0 Modi says his that's his version 3.0 right how do you get to your next version this is very important so this is equally applicable for leadership and equally applicable for [Music] change don't try to change the world without changing yourself chain starts with you right so that's my kind of first uh reflection for the day uh can I have some thoughts and can I have some Reflections from you um I think it's so beautiful how well it's like Michael Jackson's man in the mirror right it starts with you and I love how I think before Sri Lanka wasn't so open to the importance of psychology and self-regulation and self-help um and the fact that now it's so much part of the conversation is both in an organizational perspective but also as you know you going to your next version um it's really nice it's definitely a very scary Journey because everything changes so self-regulation I guess and asking for help and having a good support system through that is definitely um definitely the most important part for you to survive it thank you yes for sure and uh and the the question is we all face a similar storm by how we digest it becomes different uh we try to stereotype and say if you have a bad childhood you turn out to be bad if you have a good childhood you'll turn out to be good or that's completely untrue um we need to help children uh how to reflect how to uh use different experiences to uh form a better version of themselves adults or children and I think for children it's much more important in their teen especially uh formative experiences how you can make them to uh look at differently because someone was wicked to you either you can continue to be a wicked person or you can become an extremely kind person to others both options are available right so other thoughts anyone sorry I have a small question uh if you don't mind in terms of change and adults especially for those set in their ways will we be discussing possible actionable I don't know ways in which which you can make that transition easier for them because you know they always say once you P 30 you're setting your ways I mean that's not the case there's a lot of unlearning that people need to do in order to change and that sometimes means personality reform or transformation or Transfiguration whatever you want to call it so are there hacks for that I guess for lack of a better word yeah Stephanie we are going to discuss some tools methods ways of changing people and organizations and uh and that's a challenge that we have especially top teams are generally around 45 50 years of age um and and we have some examples of there was this famous monk in Sri Lanka who died at the age of 101 but he learned computer when he was 94 so there are so many examples but the bigger or the more standard example is so after 30 you find it difficult but that's so untrue be focusing yes any others your Reflections dust okay my reflection here is I think you know um in order for us to change uh you know a particular uh diversion I think individual contribution matters a lot because you know with my experience we talks about the teamwork we talks about you know doing things together we talks about you know how we can make a certain effort together but individual contribution is something it's really important so here you know it's reflect nicely you know inner change and outer change so outer change would be something you know may have different uh different you know components to be matters but the inner change is something what is most important right so as far as you change you may able to change somebody else you know so that's why I always like this U uh you know this particular program because you it gives a kind of a direction towards to what need to be done uh for the expecting future um you know like with the right directions you know so we have one guideline know we kind of we have one Bible to to follow something like that so it's it's it's really important because you know like out of let's say 10 people's team one person pulls in another way and another person pulls in some other way you know that's where the the problem starts so you know we need to we need to understand how uh how it can be identified in a such a way what is the right direction or who leads it who diverts it so you know Bas based towards that how everyone can lead by individual contribution because you know so like I mean there are so many examples you put so many things together it's becoming more more tighten you know it's becoming more stronger so you know like I mean we have to be that particular one individual can be contribute that stronger part from our side so you know so this is my my reflection towards to what you have been said thanks shashika thank you that's very true and what you said kind of triggered a thought in me every organization is going through a massive transformation now or they will go through and the focus is generally here uh focus is on the organizational transformation but the organization will never be able to transform unless the team transformation doesn't happen before the organizations different teams within the organization needs to transform and before team transformation uh personal trans formation needs to happen and uh and this program is about this especially mcbp is about this but each of these modules are helping you to get through this first and unless you transform unless have you ever seen a swimming coach who has never been a swimmer right you cannot be a swimming coach unless you know how to swim you can tell you can theorize a lot but how do you change unless you know how to change and Stephanie ask this question uh people who are in their uh youth 45 that thinking and if you to change how can you tell others how to change the the leadership module that you will go through is focusing mainly on personal transformation today leadership 2.0 is all about personal transformation we need a different leadership uh uh model today right we need a different Leadership Model to and uh and if we kind of look at this entire program what we try to do in this entire program is what is unconscious we want to make it conscious this is the focus of the program what's unconscious we want to make it conscious some people say I don't have weaknesses or some people say I don't know whether I have strengths I don't know about me uh that's everything is in the unconscious from your childhood to where you where you are now we call it the River of Life uh from the time you're born to now if you can sketch that River of Life some of the unconscious will come to conscious once you get to know more about yourself you become more comfortable and then you can bring the unconscious in others to conscious that's the whole change is about moment you unlock this people start changing you start changing right so uh as we go I'm going to connect a lot of dots for you and uh get you to think a lot hopefully uh about uh about what we what we talk right uh so what happens if you don't get into 2.0 I mean step used this word called scary it is scary right uh you are scared about yourself your family uh your surroundings uh Society because uh even if you do well if the society doesn't do well it may not be a nice place for you to live right so we we have some anxiety about 2.0 and uh and I ask this question all the time uh from leaders how much has your business grown in The Last 5 Years they tell me 5% 10% 15% right all these numbers and uh and if you grow 15% year on year for five years you basically double the business 15% cagr compounded annual growth rate doubles your business the second question is how much has your capability grown in the last 5 years has it doubled this is a very simple equation right my business my industry is growing 15% that means it's doubling the size in 5 years has my capacity doubled in 5 years ideally my capacity should go ahead of the industry go ahead of the change I'll talk about this change uh more today and kind of set the scene for us uh we are facing massive change and capability building has become a real issue for organizations and uh but still many companies are driving forward looking at the rear view mirror right yes pan can you hear me there's uh I think one of the devices now it's okay super is it audible now yes yeah um so D I want to ask you as you said like you know companies also need to look at like you know whether their capabilities and skills whether it has grown like the way that their business grow uh the next five or 10 years how would someone identify those capabilities and skills that is necessary that is number one and then how do they now see uh business growth you have the numbers percentage figures very straightforward but in terms of capabilities and skills how do you yes sure okay so thanks for that question uh I'm going to ask uh answer that question uh um I'm going to answer that question in two slides not 10 minutes two slides right uh I think imal is sharing her thoughts because she's at an engagement um so L some beautiful growth thank you thanks zali for that reflection um thank you for that uh so this is the biggest problem that people face and when they are faced with the vrs uh oh what's what's happening today hold on give me one minute please e um sorry I need to connect my screen give me a moment [Music] um I'm going to log off and come back okay just give me a minute please e e e e okay sorry about that I hope it get sorted normally my connections are pretty good so sorry about that okay okay so uh when we are faced with vrs when we are faced with redundancies uh people ask I I worked for this company for so long I gave my life to this company now the company doesn't want me this will only become worse with AI and the technology that we are facing now right every company is looking at how do I become more productive how do I do things different right uh so again what person one is to understand what are the skills that are needed for the future one is what are the possible ones that will not be replaced by Ai and other Tech changes very and what your we need to deal with so I asked this question to kind of e Dusty you're on mute Dusty we can't hear you sorry no we've got you know you were on mute ear we could hear you no now we can hear you yeah sorry yeah this t Okay so uh so there is a there is a new thing called uh for B what we earlier had is four more uh four boys Fe of being obsolete right how do I keep up we are so used to our previous model what's our previous model we go to school uh we learn a set of skills and the school model is designed to give you life skills that means that skills are good enough for your life for you do a degree to Masters but these skills are changing so fast example uh 44% of the C skills expected to change in the next 3 to four years right uh if you're an accountant almost half of your Co skills will change right uh if you are an engineer about half of your Co skills will will be replaced what you learned cannot be used as it is six in 10 people will have to be R trained all over again because they are their skill set is not good enough you are mute again okay now I think I haven't accepted some cool keys pretty depressing okay so six out of 10 people will have to be completely reskilled and uh if you look at this technolog is changing faster then employers can adapt their training programs huge issue for companies uh how can we train our people uh in fact uh the bigger discussion always has been how do we change the school curriculum how do we change the curriculum in uh degrees but one of the challenges today is how do we res skill adults right you're 45 years and you have 20 years more to go thir uh 25 years more to go what are you going to do with your life your 40 years you have 30 more years left you're 35 you have 35 years left what are you going to do that's the main question today how do we do that right and we are so uh I mean we have heard this model 10270 model used by companies 70% on the job 20% learn from others and 10% formal [Music] learning now suddenly this has become 10 x to the if they need to uh if they need to um do something with their lives right uh so that's a huge kind of challenge that we uh we have today and uh and uh prasan asked this question right pran asked his question about uh what are these what are these skills that we are talking about right uh what are these skills these are the top 10 SK for the future right creative thinking analytical thinking Tech literacy curiosity and lifelong learning kind of having that attitude to learn more having the resilience and Agility uh systems thinking miini is an expert on this area systems thinking because no longer we can work individually or Silo I mean you go to a company biggest problem is silo mentality people work in different silos right no point having the lungs working well when the kidneys are failing right uh if kidneys pack off the whole body dies right lungs can't say no we are doing well uh liver is not doing so well so liver will look after the liver no systems thinking is how is the whole made up of different systems unless they work together you don't get the out uh Ai and Big Data the beauty of this is earlier we are used to a table Microsoft Access Excel table two dimensional threedimensional table which can be analyzed and what we are told is if you want to analyze something something everything has to be in that format same similar format AI can look at large amounts of data identify the patterns give you new ideas and large amounts of data is numbers pictures what you write what you see all of that that's the that's the Wonder of AI right uh it can suggest you things that you never thought of right massive amount of intelligence there motivation and selfawareness this is the new Leadership Model 2.0 this is the new Leadership Model Talent Management customer centricity you can have access to all the nice text tax but unless you bring customer centricity into a company all the text tack doesn't make any sense right so the idea is how do you work with these uh with these 10 skills yes DNA actually question is uh since all these skills we focus that all of it will drastically change in the coming years and also since AI is going to take a big part of it like all the data the communications and in every bit of area that we work we have now ai embeded in it and looking to the Future like the next 2 3 years we don't even know where things will take and you know at what level things will be working around so actually what would be the impact on the educational side of it the universities colleges how are they going to change their courses modules based on it because I I feel that you know what we are studying now in this specific in this master program may not be you know a lot of things may not be applicable in next 3 years or four years so what would be the change or the uh you know that will happen future in the future on these um courses on degree courses Master's courses because it needs to take a completely different dimension towards what needs to be learned in the future yes so there are two broad aspects one what we call technical skills uh AI technology will get integrated in a large extent to those things construction engineering any type of thing right uh Telos are becoming techos which are customer Centric right there was a super article on McKenzie recently and the other side of this is what we call the soft skills how to work with people how to work together how to work on areas that may not be replaced by AI cre creative thinking right motivation and self-awareness systems thinking these are things that we need to embrace and the answer to your question is universities are going through massive changes but they also very reluctant to change uh now universities have accepted uh AI supported assessments it's okay for people to do right why do you want to write it the old style for 10 days when you can do it in one day or half half a day but the question is there is a new decipline that is coming called prompt engineering you need to know what to ask you can't be monkey pressing the keyboard and say do this assessment for me or do this report for me uh the whole engineering part prompt engineering you have to be so good at to get the best out of things but I can tell you with these 10 we are trying to uh it's more like learning to [Music] learn right learning to learn if you have this if you develop this uh you will keep kind of developing yourself into the future right so so this is very very important and then prasan asked a second question how do we know so there are quite a few Competency Based matrices ways of measuring how much it can get converted to work how much it can get converted to Real Results uh so there are ways coming how to measure your competencies so his first question is about these 10 right these are kind of the top 10 skills and our question is our question to many people is how do we impart these right how do we impart these uh 10 skills and and if you look at this particular program uh you are looking at this kind of uh skills for sure right yes kishan um just to add on to what you said Dusty and actually keeping in line with Diana is um I would have said a few years ago a program like this was probably not even um you know considered by the universities as being a serious program of study because it was always so um how do you call call it more formal uh and now the more formal degrees are also embracing this for example even a law degree now would have to have something like this um involved in it because it's just not applicable on its own um the law degrees I studied you know maybe 15 20 years ago and I so obsolete they don't even exist Everything Has Changed uh and in companies a colleague's company recently they laid off a huge this is a massive multinational they laid off um two-thirds of their legal Department because AI has taken over their you know contracts and you know writing them out so there's really so much going on so in a way this really has you know become very accepted I think as being part of serious learning and you know important essential learning so you know I think that's why it's so important to embrace it so um yeah just adding on to that really thank you for that and it's for sure was talking to somebody from Sydney um uh SE View and said Dusty these are the stuff that we are focusing on now in the campus or the university absolutely right and very true yes um if I if I'm just add on to like Ai and Big Data um so I I current work onto AI project hand up you want to say something yes can you hear me hello yes I think we can hear you okay okay sorry sorry about that okay so um I currently actually work on two AI projects and one of the things that we realize is that your usual traditional QA testers don't really work for AI projects anymore because now you need to have uh you know system you to have very custom oriented sorry if I you know D is not in the call you just left sorry I'm back oh you're back okay I'm back um I'm something bad today and I think you're having a terrible connection issue today yeah I think I don't know why I have fiber supp supposed to be very good uh sorry about that rashika please go ahead please tell us yeah so as I was saying like you come to add on to Ai and data so I currently work on to AI projects and one of the things we realize is that your usual testers don't work for these kind of models right because now you need to get like system people you need to get very custom oriented set of people you need to really understand you know emotions and the psychology behind you even understand as simple thing as language is a language right for the user so it's it's really interesting how even the tech industry is going through massive change because of just AI because now we need to really think about uh you need to get like proper AI testers that's all about you know is when I put this prompt is AI giving me the right information um if I if as a user if I'm giving like very single answers how does AI now reply to me it's really interesting how uh people with domain knowledge are now going to be like AI testers uh because the traditional role of a QA tester is no longer just you know functional which is all about is a validation right is a verification right it's not it's a different kind of testing that you need to do rashika thank you for that and it's very true and uh I mean if you meet someone at a party and if someone says I'm I'm it guy or I'm inan it everyone says Ah you're the future actually what rashika said is true it guys are the guys who are facing the mass most amount of change the guys who wrote developed Road codes and programs are going away right uh it's all low code no code and it's written by AI today and uh and this whole QC process so very valid so I just want you to keep this in the back of your mind and uh and think about this now look at this this is uh this is possibly 10 years ago in 2015 right and uh uh and then you have uh you have 2020 right right and uh and then you have 2030 right so now what you see here is uh what was good enough or what was good yesterday is okay today not good enough for tomorrow right and uh I want you to think of this 2015 list and look at number six quality control rashika mentioned this but I'm talking about normal quality control right why isn't it there in the 2020 list automation automation has basically taken over quality control to a greater extent we don't need as many quality controllers as we needed in 2015 right uh and look at uh look at 2030 right judgment and decision making right now if you look at judgment and decision making a decision equals prediction into judgment what happens here you take a decision how do you take a decision you predict a particular situation into the future and you make a judgment you predict knowing about people will be important and something like business psychology uh will be useful in the next two to three years and you take a decision to enroll now prediction is slowly taken over by AI right and AI is able to predict things much better than how we predict things because AI is looking at very different patterns of data it can see what we can't see so leaders have to be now good at how do I integrate AI into my decision making process or some people are saying I no I'll go the old way I'll do the prediction I'll do the Judgment now that's why in 2030 judgment is the more important skill not decision making but within decision making judgment is the more important right so you can see how things are changing now right fluency of ideas active learning learning strategies originality is there any technical skill in the top five no right it's all about what we call the soft skills actually they are not soft anymore right so something for something for you to kind of think about and then uh how do you uh how do you kind of move from this right uh let me go to the next [Music] one I'm having some serious technical issues today yes present uh that's what is meant by deductive reasoning here uh deductive reasoning is uh you are able to you're able to kind of not go the whole length but go step by step and break down large problems step by step right okay uh deduct you kind of deduct TI and go down so that's more deductive reasoning is it also Dusty like where we look into patterns and you know the work done by other people also to make some sort of decisions yes so it's about it's about uh looking at I mean work done by others looking at your own part of the research looking at What machines tell you right all of it uh is kind of brought together there because the future is a lot to do with very complex problems and there'll be people needed who are very good at these complex problem solving yeah right thank you thank you D yeah so when when when you think of these uh people companies War who are good at results right who are good at results who are good at action how do you bring about action competency are you competent enough to do this competent able to produce this result right competent uh how does competency come about right three things knowledge skills and attitudes disciplinary knowledge you need to know a particular discipline interdisciplinary knowledge they say you need to have knowledge like a ke knowledge now domain knowledge subject matter expert so subject matter expert deeper domain and of course practical knowledge how can how can what's happening in reality right what's happening in reality you can't be completely divorce from reality skills how do I do do things how do I know things cognitive ability to think metacognitive ability to learn from yourself right metacognitive skills this metacognitive skill is largely what we call reflection today are you able to reflect on yourself I did this presentation today I did this lecture today Tech was so bad I'm sure the experience was bad how do I make him better right rather than blaming technology blaming everything and then saying you know uh these are the kind of outer storm is making my life bad So Meta cognitive skills are very important and part of that is reflection social and emotional skill how do I work with others some really smart people can't work in a team right can't work with each other moment you open your mouth there's a fight physical and practical skills ability to do it with your bare hands knowing what to do and attitudes and values attitudes one of the key attitudes is is unlearning I think someone mentioned this part today how do you unlearn right how do you unlearn so this is the kind of mix that we are looking at today don't do qualifications to get the letters don't do that because you need competency I feel very sorry for people who are doing mbas they want to buy the qualification to the level we stop doing mbas we don't do mbas anymore right because uh they don't produce the skills we need in the next 5 years unless you do an MBA in inad or Harvard or some place like that where they do research based stuff uh people are so happy that 24 27 31 they just want to pay and get something and say I have this title but I have absolutely no competency right uh this brings me to my next slide my slides are not moving very well today right so uh yes now it is moved uh I have a driving license but I can't reverse I have a driving license because I paid for the license I can't go on the highway competency is lacking but people have the license today so please don't uh uh get there uh so just to tell you little bit about this uh sessions in the next uh few sessions I have with you um uh we have uh like two hour sessions uh two hour sessions we need like a good 30 minutes to have a discussion I'm going to have uh design windows for our discussion I like to hear what you have to say and I have about 15 slides for each session and everything is loaded into the model have a look at it if you like uh if you're not so busy but adult learning is all about discussion reflection uh we don't learn from our experiences we learn from reflecting on our experiences we don't learn from our experiences we learn by reflecting on our experiences now I need to reflect today how was this class right uh disappointing for me because this is not how I do things uh how do I change this how do I kind of reflect on it and say what went well what went not so well how do I work on it right and take a lot of notes if you can right I have also loaded the T if you want to take a print out uh being digital doesn't mean you don't write now these are all myths that we have now somebody say I'm digital and taking notes on the phone I mean and uh after that you don't look at it right that's not being digital at all uh you can take a lot of notes for you things that you like to do in office things that you like to discuss with someone things that you want to note down because this is your public memory and I still go back to my Inc book and I turn it and see I have this problem with this organization what do I need to do can I can I refer to some of the things that I have gone through right so take down some notes if you like don't overburden your brain so much uh and uh and you know most of the stuff that we are talking about and you will learn something on top of that or you learn a different facet of that different side of so that you're able to develop your competency because you're trying to take these as tools and you're going to use it on yourself and others so first thing is self as an instrument please make yourself the first instrument and number two make others the instruments when you go out there right but self has to be the instrument first so uh before we kind of uh bring this uh intro to a close um this is my one of my favorite slides uh which mentality are you in uh you have comfort zone fear Zone Learning Zone and growth Zone uh most people are here uh because that's where you're comfortable but all the magic happens here uh because you're that's the growth Zone thinking growth right growth zone is where you achieve your objectives set new goals make your dreams come true lot of self-confidence growth Zone to get from Comfort Zone to growth Zone you need to cross the fear Zone right and uh and what what happens is some people go to the fear Zone come running back to the Comfort Zone because you long for your comfort zone and typical fear Zone mentality is will I be able to do a masters at this age with my work uh will I be able to uh do assessments or do this um will my family laugh at me at this age what Masters for you right uh what Masters for you at this age uh I don't have time this is a massive excuse for people right I don't have time uh if only you know my life I don't have even time to breathe that's what they say right leave aside Masters I don't even have time to breathe I have family I have children I'm doing jobs right so today it's [Music] not personal life professional Life Family Life social life spiritual life today it's what one life how do you bring all of this together how do you enjoy working how do you enjoy spirituality how do you enjoy family how do you enjoy personal life it's all today's one life we need to live that uh one life right um so uh uh so what we want to do is we want to bring many people into the Learning Zone Learning Zone and and I want to really congratulate you for being in the Learning [Music] Zone um that's where you are today and that's what you have signed up for on Tuesday I was flying from Dubai to uh Columbo and after I finished my movie comfort zone I listen to a podcast uh who's in the podcast a CTO of Amazon he has come to Dubai and he has given an interview podcast so he he speaks about AI he speaks about a lot of things and this guy asks how do you keep up now this is the CTO of Amazon he tells my Mantra is very simple everyone should dedicate half a day a week for personal development and I was thinking wow half a day a week right he says otherwise we get outdated right I need to kind of polish my skills I need to sharpen my skills I need half a day a week right so dealing with new challenges and problems I used to look at a lot of CVS and I was hin what do they say what they have done for the 15 years when I look at deeply same thing they have repeated 15 years 15 times that's all they have done useless in a CV we need to write critical experiences what are our critical experiences that others can benefit from others are not interested about what you did 15 years in one role did you face new challenges and problems did you gain new skills and comp experiences what did you do there and this is about expanding your comfort zone right uh suddenly you push everything to a Saturday and you sit down and look at it yet you want to look at the IPL highlights those days you watch the entire IPL now you only watch the highlights but that's enough for you to get the idea right now suddenly after one year you realize your capacity has increased right why you have been in The Learning Zone right we've been in the Learning Zone so if you are a person who's living between these two you're a blessed Soul uh if you a person who's living here um you know majority lives there what can I say so when you touch other people self as an instrument try to be here um when you talk to others bring them to the Learning Zone and the growth zone right because that's where the magic happens and be mindful coming back to the one of the top 10 skills selfawareness even if you're here you might slowly go back to this over time it happens to all of us it happened to me and to 2016 I was the MD of hinek I had next I had a lot of other things I saying what do I do I mean I'm okay I'm happy but how do I make myself relevant till 20130 that's the time I signed up with NCR for my second Masters spent a lot of money and I have to tell you about money uh inv in yourself right I meet some parents in Dubai half guilty half well intended spend a lot of money on their kids half guilty half well intended uh but they don't develop themselves when you go in a flight what do they say when oxygen mask come down put your mask first before you help anyone else or your kids will they say no kids first no oxygen mask first is you so here is the oxygen mask so um so this is something that I'm really passionate about this particular slide and uh and think about how do you want to live continue to live in The Learning Zone because you have come here and it's you are in the Learning Zone so congratulations so that's my kind of short and long intro for this uh Masters uh took a little bit of extra time normally I do this in about 1 hour today um apologies we had some technical difficulties I have a little bit more to cover I'll cover that any thoughts any uh any Reflections up to now what what are your kind of uh what's your thinking what's your what's going on tell me we we often say that change is inevitable right uh because everything changes in even the weather changes so it's kind of weird if you don't change with like we are not the people we were one or two years ago uh but it's also strange how companies sometimes don't want to change maybe because they are in that whole thing you know this is why fix it if it's not broken um so could you maybe give us a little bit Insight onto that you know like we tell people to change but in a larger scale we don't change like we talking about politics we're talking about economic level those things don't really sometimes change yeah and and I'll tell you about this in one of these slides right I'll kind of uh keep that question in mind and I'm going to address it when I get to uh possibly towards the end of the session yeah but it's a very good question um why don't people change why don't organizations change uh there are lots of reasons for it and and in fact uh next week's session and week after session is entirely dedicated for your question so I'm going to answer that in a short way and a long way any other Reflections any other thoughts um I think Dusty um what you gave us about uh you know this module um and also why uh business psychology in terms of the learning I think it was like a big eye opener for sure and I think I've made the right decision after a long time to study again with all those commitments um and um especially that last slide that you gave uh about um the fear stage to uh the learning stage I think um all of us go through and um a lot of us go through this particular challenge in areas of fearing if we do this what would be the consequences um now in my case for me it's a little bit of a loss of business me starting a masters because I need to but I've decided that's fine because when I learn this I could make more money right uh I mean all the knowledge that I I would gain from that that would really help me to uh help other people in the future so I I think uh although you took a little bit long time I think that was very useful thank you for that thank you and uh and and PR my I'm not uh I'm not saying this for any other reason I'm just saying because you mentioned this about the whole opportunity [Music] um uh my ncad uh second Masters was uh $85,000 I had a choice $85,000 versus what can I do with these $85,000 or right uh spend it and get a piece of paper but I can tell you what you said is very true now for me it's one year payback less than one year Payback right so uh Roi is best not on property not on anything Roi is best on personal investment all right so that's a very valid point and uh and this is real currency real currency if you know how to use it yeah and uh yeah so that's a and and uh starina right starina is amazing she will have sessions about what we call biases biases how we see things wrong right uh there are multitude of biases and moment you understand these biases it unconscious becomes conscious I'm coming back to what I said and one of those biases I'll cover in our session nine and the same question that rashika asked one of the biases tell us to indulge today not to invest for the future otherwise this class should be kind of full and we should have a second class we don't have to convince people to come to this class right people choose to indulge today versus investing into the future companies want to see today and now don't want to think about five years down the line they're pretty bad at long range planning I'll tell you next week about long rage plan right so uh one of the biases we have is that we are focused today and now indulged today because coming to class and sitting for 6 hours is no no joke okay I'll create another uh moment for you to talk about so this program uh uh is postco program business psychology right uh I don't know what the name name is pretty deceiving business psychology uh when change [Music] happens uh the biggest challenge will be not technology not process it will be people challenge will be people so we are borrowing principles of psychology to to do two things understand people influence people these are the two things we are planning to do understand people better including US influence others better when we change how is our new way of of working culture new way of working how do we do things around here is culture how do we adopt the new Leadership Model 2.0 transformational leadership how do we help others to grow coaching because there's a fight for talent we can't discard people we need to coach people and if you look at the Millennials and the Z generation they're asking how do I connect with you right now you're here the co module of this is leading organizational change and transition how do you change inclusion and diversity how do we work with different types of people creativity one of the top 10 skills creative thinking comes from inclusion and diversity how do you know how do you work with diverse people and acknowledge you're very different to me but I love to work with you you're very different to me you bring in a totally different Viewpoint to me and you challenge me that's why I love about you but what do we do we stereotype and say people in the north are like this people in the South are like this Chinese are like this Spanish people are like this malians are like this Indians are like this we want to stereotype and compartmentalize so that easy for us to deal with this rather than embracing diversity uh consumer psychology and people and organizational development is something that we do so if you look at these are the six to seven hot topics for organizational transformation I think uh I think it's rashika who's in who's in Tech side who said tech companies need this the most because how many sap implementations have failed it's not sap Oracle is bad implementation is so flawed change management is so flawed we don't have enough people who are good at change right people focus on technology not on people they're so focused on how to get the Oracle system right are people we don't care and finally they sabotage they don't and it becomes a massive mess globally 23ds of change programs fail into the future if you want to bring AI if you want to bring Big Data if you want to bring blockchain you need massive amount of change management and coaching while this is happening bringing new people in another couple of of years five generations will work together baby boomers to Z generation they don't see eye to eye at all some of the airlines are talking to us and saying uh D can you help us a little bit this new new generation they don't listen to us and they leave immediately I said get used to it right we don't know how to engage with them so so this is the real deal if you know the six to S areas very well personally you as an instrument and uh how do you understand influence others whichever job you're doing will you be disappointed in life thinking that you know I have learned business psychology but you don't know much about it you will be disappointed but uh you'll be able to come out of it faster also to say that's who they are and this is who I am yeah so this whole program is designed to uh bring you to 2.0 and then you'll help others to get to their 2.0 yeah so uh so you have some of us helping you to do this and I hope you will uh you will enjoy the journey uh so three learning outcomes we have right uh understand what we call change and transition and resistance to change and approach to managing the some of the questions that you asked right and change management models right change management models I have to tell you you don't have to uh you don't have to take everything that you hear as the gospel right you need to think for yourself there might be a senior manager who says you know qualifications Theory experience is what matters but we now know that experience can be a trap what is that experience belongs to me what I did during my time will it be applicable for anyone else chances are not so the question is what did you learn from your experien this experience can be a trap can be a trap not always right the more the road becomes unclear road in front of you is foggy road in front of you is full of dust storms you need a map to go forward that's where you need I need some sort of theory to move forward will the theory change as I go yes will I modify the theory to suit myself yes but I need a starting point I need a theory to go that's where these come into play these are researched by lots of people done research across the world and say here is a model thing good starting point will you live with that model forever no today is not my day uh will you modify that with your own experiences and as you go yes because you are a thinking being you're a person capable of thinking critical thinking but you need a starting point if you know these starting points you'll go Brave you go with confidence and you know how to change them as well and the whole thing is to look at change from a human perspective how does change impact humans all right and how do you develop skills to be successful in change and how can you become a change agent how can you manage change in organizations so these are the three learning outcomes that we have for this program and uh I'll be taking you through these uh sessions two to 10 then first the sources of change then organizational Readiness for change I think uh rashika asked this today and change and transition and we'll Deep dive into some psychological principles like competing commitments and I think again rashik who asked how do we change what are the tools that's the one of the answers there uh change theory and some uh and some models and uh and hard side of change how do you look at a model uh this this is coming from BCG Boston Consulting Group right uh one of the most um sought after guys John cter talks about leading change why transformation efforts fail uh then transform large corporations and leading transformation so these are the kind of topics that we have sometimes I am amazed what two hours of learning can do to us right what two hours of learning can do to us because we can pack in a lot of things and talk about a lot of areas but go deep into it and have a deeper discussion now because this is an MSC I need to talk to you about the assessment also but do not worry your assessment is academic poster a A2 poster that you have to do there are lots of examples I will take you through what to do in the post step by step and you will do it uh and uh it's a either a recorded presentation or a 15 minute uh live presentation we'll see what it is uh but we'll guide you through this nothing to worry about this the question is can you make the assessment to learning experience can you make the assessment to learning experience can you uh receive feedback before you submit it after you submit it and learn from it it's not a it's not a hurdle so to speak because this is very much adult learning and there's lot of reading material that we have put in the model so if you have some time um go through them lots of Harvard Business Review articles I'll put some more articles as we go couple of books are there if you find some time uh read them otherwise I will summarize them in class for you and make it more by size yeah any clarifications any other thoughts at this point in time uh about anything that I discuss before I kind of move to the last uh Final Phase of my class anything absolutely anything okay so everyone's reflecting anytime jump in anytime uh tell us what you think not a problem now now uh couple of you asked about change and I said I will uh talk about it towards the end of my session today and uh to see what is happening out there right now you see all of these right pressure for change life cycle changes growing International interdependence I said 50 elections this year everyone is linked to each other right uh and uh and and recently there is a there is a phenomena that ships are not stopping in Sri Lanka because there's so much of Chinese Goods going to us us before they have some embargos so some of the ships are not stopping in Sri Lanka and it's a big problem for others now see suddenly no fault of yours your business is crippled sometimes if you're in import export business right change in demographics some countries are getting older some countries are still young in Italy um elections can can be changed by people who are over 90 years of age because over 90 years of age is 10% of the population that's why when covid hit uh they had some real issues in in uh Italy contrast Vietnam 70% of the population is less than 30 years of age so if you want to have a chocolate factory you'll have it in have it in Vietnam for sure right demographics how did China become so powerful and how is India becoming so powerful demographics sheer number of people volume politics we said you know 50 of Elections change in social values now huge uh concern about the environment huge concern about the environment by everyone uh you feel guilty to buy a bottle of water and drink and throw the plastic bottle because single use plastic is such a no no today right uh regulations aspirations of companies but the biggest biggest change is this biggest change is this we have been used to this all along this is happening at a faster rate but be Au you business as usual this is not be you this is what I like you to understand world is crazy world is going changing so much because of this one reason I'll explain that reason to you and many people talk about technology as a change but they don't really know why that is I'm going to tell you why I put this picture for executive teams and ask them what does change look like today right what does change look like today and many of them say Dy it's uh more like right hand side then I asked them which side do you like they say we like the left and sometimes this is the reason for anxiety you like the left but you're forced to live on the right you're forced to live on the right and if you're forced to live on the right and you keep you're wishing for left it's a very difficult place to be you get tired very fast you have high anxiety why I am wishing for this I wish I can go back to 2019 but 2024 is so crazy there is a very nice leader here and this guy we don't know what this guy is doing actually he might be bird watching even uh you know leader can't even see him you know we have passengers in offices like this they are kind of surviving invisible look at this picture I asked executive teams top teams who's the leader in this board uh they can't figure out who the leader is because everyone is a leader some say this guy is the leader because you know he's looking at everything but the question is if this guy makes a wrong move with his body the whole raft Toppers this is where systems thinking is important this raft move moves with everyone together as one system there is no point having one two three superstars in the company and others are at a different level we need everyone to be Chennai Super Kings at least the top team in the company have to be chenai Super Kings so this is what we are facing today and I like the left hand side but by 12:00 I get exhausted because I'm living in the right hand side my previous zones comfort zone fear Zone Learning Zone and growth Zone you need to come to the Learning Zone to be here mindset is the more important thing you should be able to enjoy this otherwise you kind of collect a lot of stress on this side we spoke about a lot of change that happens outside the outer storm people have given so many names for the outer stor we first had vuka vuka was replaced by B after Co after covid it was Barney volatile uncertain complex ambiguous became B brittle anxious nonlinear in comprehensible uh CC Center for Creative leadership one of the thought leaders in the world on change and stuff leadership thought rupt is better rapid unpredictable paradoxical and Tangled right rupt is another acronym some say tuna turbulant uncertain novel ambiguous and then some are talking about spot stability predictability order determinism is what we need so all these acronyms are talking about a crazy world out there right they're talking about the outer storm they are giving names to the outer Stone W bani tuna r spod but the thing is companies are facing this Dynamic world today the outer stor we talk about the outer storm but we cannot not talk about the inner storm when we talk about the outer storm this is where we disconnect people really and only talk about the outer storm you don't talk about the inner storm of people that's when change fails that's where change fails because these are not address together and even we are so comfortable talking about the outer storm but we are so uncomfortable talking about our inner storms how are we dealing with our inner storms so I told you what is this dynamic world that we are fac today what is causing that my final slide today people say we live in exponential times we we uh we uh hear this word a lot again used very Loosely people say technology is changing things but they don't know why they if you ask so why is technology changing they say yeah it's changing things three things are changing in technology one is computing power computing power computing power was supposed to work on M's law which says it doubles every 2 years but you know what's happening today it's doubling every 18 months computing power doubles every 18 months now take a step back and understand this notion what are the things that double in every 18 months this works on the rcta scale not on a linear scale like earthquakes 8 to 9 can be disastrous in earthquakes computing power this computing power and the other thing is there's a big disconnect between what is a computer and what is Computing there is a big difference between these [Music] computing power is the processing power we are used to computers as data processing instruments now it has completely moved out of it we are talking of computing power which is capable of ml machine learning it can learn itself we don't have to do anything it can work on large language models it can work it can learn on its own this is number one which is driving things crazy number two is the amount of data that is available data is our new friend every single second every single transaction we generate gigabytes of data right and we don't know what to do with this data and some companies if you are Senior Management they collecting data not using data they're still collecting data and they ask people to put them into Excel and PowerPoint I mean that ER is gone 5 years ago we need to be using data for decision making rather than collecting and you know messing around data number two number three is connected machine to machine human to human human to machine whole world is connected when you go to a hotel those days we ask for the key uh but today when we go to a hotel what's the first thing we ask can I have the Wi-Fi password yeah Wi-Fi masso's hierarchy of needs the bottommost one was shelter and sex or whatever but now it's not now it's Wi-Fi because we want to be connected everyone has a digital footprint this into this into this is making the world go crazy this is what we mean by exponential times we are used to this 1 2 3 4 and we we end up if you do it for 30 times we end up at 30 this is how our minds work the dynamic world out there works on this model exponential if you do this 30 times this value is close to 1 billion look at this Delta this this is the same level businesses are getting disrupted this is the same level opportunities are coming this is what we call exponential times so the question is our current business models are built for this our current business models are not built to either keep this option away or to get the opportunity of this this is why the world is changing so fast today today they can develop a vaccine and test it on AI prototypes and the fact that you have to test it on humans for two years can be done in few weeks today but we are used to this linear model the dynamic world what we are seeing out there is pushing this so someone out there a new startup is making use of these three and coming up with some new model new business model and and we call it disruption why do we call it disruption we couldn't find it earlier somebody else did it so we think we give a negative word called disruption right and then we think wow we can't we have to reform we have to transform ourselves that transformation is not linear s we have to transform like this and this is what people can't take this people are so happy lean Six Sigma tqm uh Toyota production system all worked in this time and now we are faced with big change ches that means we need to change big adapt Bak transform go from one place to another rapidly that's where the problem is thoughts Reflections about this about the entire class today other than the technical glitches tell me what are your Reflections about the whole thing um Dy can I ask you a question yes now with your experience um in Sri Lanka and also in the other parts of the world um now still if you take a look at like the Sri Lankan organizations uh still we are stuck with the linear models uh with tqm 6 Sigma lean is you know even certain organizations have still not even implemented lean um even in apparal sector and now we have opened our eyes about exponential times so how do we catch up uh with the uh the international markets their are business Dynamics when we are not even practicing uh you know what been practice long time before as you mentioned so where are we so PR on that there is a bit of protection that governments are trying to keep up to protect their Industries otherwise there is a lot of disruption that comes our way sometimes you need to Leap Frog not go the same model you might have to Leap Frog uh for example Wi-Fi if you take UK is used to wired Wi-Fi or I mean internet but we straight went into vience right so sometimes you need to Leap Frog in doing this and I mean it's a very difficult place to be uh because as a nation or a uh this is where education comes into play now and suddenly India is in super place to do this right um so I think we need to change rapidly and and we'll discuss this more companies those who are doing well now are still thinking that the same linear model will continue but music movies already disrupted in a massive way and one by one each of the industries will get disrupted and apparel is one of the those yeah thank you change is also a mindset right so if your top management is not getting into that mindset you know it doesn't matter what kind of efforts are done at the bottom very true and we'll discuss more about that rashika uh that's a huge threat that we have in companies and uh Senior Management don't know what they don't know and real Gap in Executive Education and for them to come forward and say I need to look at this from a different perspective any other thoughts any other Reflections from you about today then any thoughts from you any I think that's from today's U lecture I think I've learned quite a lot a lot when I take a look at my notes um and um I think um learning about these and I'm looking forward for the the future sessions with you and uh as you correctly mentioned and we also have this particular mindset and that was an eye opener today that um we mostly even the organization they rely on experiences um they rely on their past learning rather than looking at the fundamentals of theoretical Frameworks or models I think uh from what you said everything is mainly based on that and where you take it uh the fundamentals and then you adapt it uh the way you uh go along so I think that is something the organizations also need to follow which we are not doing at the moment in my opinion very and it was very useful and it was very useful thank you and also Dusty um last week um if I may uh tell you that last week we had this uh sessions um physically and we loved it all three sessions um it was uh really an amazing learning experience and we as a batch we actually requested the who uh I can't recall a name uh the academic uh head I guess yeah naaki right yeah nilakshi so as a batch we requested and we asked we like to have more hybrid classes maybe alternative weeks so we could um interact we could see each other and I would be very honest with you um today's introduction uh in both the classes was less compared to how it was last week when it happened physically I'm sure others would um uh agree with me as well so please consider our request um and see whether we could have more physical sessions at least alternative weeks and other lecturers also prefer that uh both the lecturers Terina and um the organizational development lecturer that is paduma so yes that's a request on behalf of the batch okay thank Youk you but also please keep in mind there are some of us who are joining from far away so don't forget the online Learners please as well that would be very much uh appreciated thank you of course how to forget you yes okay uh anything else any other thoughts any other Reflections I think you have a lot to think about and then uh next week we'll start with with some Reflections from you from this week uh and then uh we carry on so thank you very much and have a great weekend and apologies for the technical issues thank you very much