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Which statement is considered firm when ending service?
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"I could lose my job if I keep serving you."
What is the primary focus of responsible alcohol service?
To prevent customer intoxication.
What type of statement should be avoided to prevent making a judgmental comment?
"You have had enough to drink" should be avoided.
How many drinks does the liver process per hour?
Approximately 2 drinks/hour.
What must a valid ID include?
A valid ID must have the owner’s signature.
How long does it take to metabolize 6 drinks?
6 hours.
What can be a penalty for criminal liability in alcohol service?
Penalties can include prison time.
When is incoming alcohol allowed in company policy?
Only when permitted by law and company policy.
What is the legal BAC limit for driving?
0.08
What training is required for free pouring?
Free pouring requires proper training.
What should company policy include regarding weapons?
Policies include calling the police if a gun is seen.
Which of the following is not a reliable sign of relaxed inhibitions?
Buying drinks for everyone.
How can you help prevent intoxicated driving?
Informing them you will call the police may help.
What is an appropriate empathetic statement when ending service?
"I am sorry if this upsets you."
What is the best food to offer an intoxicated person?
Fried chicken wings due to protein content.
Which of the following is not a type of liability?
Commercial is not a type. The others include criminal, civil, and administrative.
Which is not a reliable sign of intoxication?
Becoming nervous is not a reliable sign.
When should you avoid informing customers about the end of service?
You shouldn’t inform customers until they try to order another drink.
How many standard drinks are in a 20 oz. pitcher of Sangria?
4 standard drinks.
What is the purpose of a measuring tool in alcohol service?
To measure drinks accurately.
What should you do if you witness illegal activities such as drug sales?
Inform management.
What are considered human costs of alcohol service?
Human costs do not include fines, which are legal costs.
What is the best practice for counting drinks?
Round up when counting drinks.
What type of food can best slow down alcohol absorption?
Fried mozzarella sticks due to high fat content.
What don’t you need to report if witnessing intoxicated driving?
How many drinks the person had.
Where does most alcohol go first in the body?
Most alcohol goes to the stomach first.
Under what scenario might a server not be held liable?
Serving a large group may not hold the server liable.
What should you avoid asking a customer after ending service?
Avoid asking the customer to leave immediately.
What type of statement is acceptable when refusing to serve another drink?
A company policy doesn’t allow me to serve you another drink.
What do most company policies prohibit regarding alcohol while working?
Most companies prohibit drinking alcohol while working.
How many standard drinks are in a drink made with 3 oz of 100 proof scotch?
3 standard drinks.
Which beverage is an example of distilled liquor?
Whiskey (Orca).
What should you not do immediately when handling a bribe situation?
Do not fill out an incident report in the same moment.
Which behavior is least likely to indicate potential violence?
Telling jokes.
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