Soft Serve Alcohol Advanced Practice Test 2 Notes

Introduction

• 35 questions covering responsible alcohol service.

Question 1: Acceptable Statements

• Correct Answer: D - A company policy doesn’t allow me to serve you another drink.
  • Avoid "you" statements; state facts like company policy.

Question 2: Alcohol in System

• Correct Answer: A - 1 drink remains.
  • The liver processes approximately 2 drinks/hour.

Question 3: Communicating Ending Service

• Correct Answer: C - You shouldn’t inform customers when serving them a drink.
  • Avoid informing them until they try to order again.

Question 4: Human Costs of Alcohol Service

• Correct Answer: B - Fines are not a human cost, they are legal costs.

Question 5: Types of Liability

• Correct Answer: C - Commercial is not a type, the others are: criminal, civil, administrative.

Question 6: Company Policies

• Correct Answer: D - Most companies prohibit drinking alcohol while working.

Question 7: Signs of Intoxication

• Correct Answer: A - Becoming nervous is not a reliable sign.
  • Reliable signs include careless behavior and complaints about drink strength.

Question 8: Food Choices to Slow Alcohol Absorption

• Correct Answer: D - Fried mozzarella sticks are the best choice due to high fat content.

Question 9: Distillation Example

• Correct Answer: C - Whiskey (Orca).
  • Distilled liquors are stronger than fermented beverages.

Question 10: Standard Drinks in Sangria

• Correct Answer: B - 4 standard drinks in a 20 oz pitcher.

Question 11: Metabolism Rate

• Correct Answer: D - 6 hours to metabolize 6 drinks.

Question 12: Alcohol Absorption Location

• Correct Answer: B - Most alcohol goes to the stomach first.

Question 13: Standard Drinks in Scotch and Cola

• Correct Answer: D - 3 standard drinks from 3 oz of 100 proof scotch.

Question 14: Best Food Offer for Intoxicated Person

• Correct Answer: C - Fried chicken wings are ideal due to protein content.

Question 15: Reporting Intoxicated Driving

• Correct Answer: C - Don't need to report how many drinks had.

Question 16: Steps After Ending Service

• Correct Answer: B - Avoid asking the customer to leave immediately.

Question 17: Purpose of a Measuring Tool

• Correct Answer: B - To measure drinks.

Question 18: Criminal Liability Penalty

• Correct Answer: A - Can include prison time.

Question 19: Legal BAC Limit

• Correct Answer: D - 0.08 is the legal limit for driving.

Question 20: Signs of Relaxed Inhibitions

• Correct Answer: D - Buying drinks for everyone is not a reliable sign.

Question 21: Valid ID Requirements

• Correct Answer: B - Must have owner's signature.

Question 22: Avoiding Judgmental Statements

• Correct Answer: A - "You have had enough to drink" should be avoided.

Question 23: Preventing Intoxicated Driving

• Correct Answer: D - Informing them you will call the police may help.

Question 24: Witnessing Illegal Activity

• Correct Answer: B - Inform management if drugs are being sold.

Question 25: Liability Scenarios

• Correct Answer: A - Serving a large group may not hold the server liable.

Question 26: Empathetic Statement

• Correct Answer: A - "I am sorry if this upsets you" is appropriate.

Question 27: Firm Statement

• Correct Answer: D - "I could lose my job if I keep serving you" is firm.

Question 28: Indicators of Potential Violence

• Correct Answer: A - Telling jokes is least likely to indicate potential violence.

Question 29: Company Policy Regarding Weapons

• Correct Answer: A - Policies include calling police if a gun is seen.

Question 30: Handling Bribes

• Correct Answer: B - Do not fill out an incident report in the same moment, it’s least necessary.

Question 31: Counting Drinks Best Practice

• Correct Answer: B - Round up when counting drinks.

Question 32: Proper Training for Free Pouring

• Correct Answer: A - Free pouring requires proper training.

Question 33: Incoming Alcohol Policy

• Correct Answer: B - Allowed only when permitted by law and company policy.

Question 34: Prevention of Intoxication

• Correct Answer: B - The primary focus is to prevent customer intoxication.

Conclusion

• Importance of responsible alcohol service and understanding policies and practices.