welcome to the softsafe dash bra this is the soft serve alcohol advanced practice test 2 we have gathered another 35 questions with explain answers so let's get started question one which of the following statements is the most acceptable a I'm only doing my job B we shouldn't have any mode rings C you have had too many drinks tonight already d a company policy doesn't allow me to serve you another ring and the correct answer is option D a company policy doesn't allow me to serve you another drink when communicating with customers who have been drinking and are getting too close to intoxication avoid you statements instead state facts like our company policy says and it's against the law question two a customer arrived at noon by 2 pm they have had three five ounce glasses of wine how many drinks remain in their system at 2 pm A1 B2 C3 d none and the correct answer is option A one by 2 pm the customer's liver assuming it's healthy has processed two drinks per hour meaning one drinks worth of alcohol Still Remains in their bloodstream question three as you serve your customer a drink you inform them in a professional and polite way that this is their last ring you tell your manager and other staff that you have a stop service and they approve and provide backup you offered a customer food and non-alcoholic drinks which actions should have been done differently a you should have written an incident report B you shouldn't offer food when you know they will be living C you shouldn't inform customers when serving them a drink d you should have alternated between solving them alcoholic and non-alcoholic drinks and the correct answer is option C you shouldn't inform customers when serving them or doing when it comes to ending service you should never inform the customer when they are being solved but until they try to order the next ring to tell them service has added that way they won't have time to grow angry or resentful during the last week question four which of the following is not considered a human cost of responsible alcohol service a death B fines C physical harm d debilitating injuries and the correct answer is option b fines fines are a legal cost of irresponsible service debilitating injury and minor physical harm a human cost of responsible alcohol service the worst of which is death question five which of the following is not a type of liability that applies when serving alcohol a civil B criminal c commercial D administrative and the correct answer is option C commercial liability or legal responsibility for what you do or do not do is important to understand when solving alcohol this includes criminal civil and administrative liability question 6 most companies have a policy against blank while walking a eating B sitting see smoking D drinking alcohol and the correct answer is option D drinking alcohol can window judgment and lead to bad decisions so most companies have a policy against drinking while walking question seven which of the following is not a reliable sign of intoxication a becoming nervous be switching to large drinks see becoming Catalyst with money D complaining about drink strength and the correct answer is option A becoming nervous becoming careless with money complaining about drink strength and switching to larger rings are reliable signs of impaired judgment you should talk to your customers if they begin to exhibit this signs question 8 which of the following is the best food choice to slow alcohol absorption a popcorn B vanilla cake C mashed potatoes D fried mozzarella sticks and the correct answer is option D fried mozzarella sticks high fat foods and high protein foods take longer to digest so fried mozzarella sticks are the best choice however any food is better than no food when it comes to keeping alcohol in the stomach as long as possible question 9 which of the following is an example of our distillation a wine B beer C worker D soft brain and the correct answer is option C orca distillations are fermentations that have been distilled removing water from the alcohol and making it stronger Liquors and Spirits are the steel question 10 how many standard rings are in a 20 ounce picture of sangria made with wine and fresh fruit slices b 2 B 4 c 3 D6 and the correct answer is option b 4 5 ounces of wine is considered one standard ring so a 20 ounce picture of sangrene made of Wine and Food slices will equal four drinks question 11 it will take a healthy liver blank hours to metabolize six rings a two B three C four D six and the correct answer is option D six a healthy liver metabolizes about wandering for R so it will take 6 hours to process and metabolize six rings question 12 once alcohol enters them out where does most of it go next a brain b stomach C small intestine D the bloodstream and the correct answer is option b stomach when alcohol enters them out a small sum is absorbed into the bloodstream but most does not instead it moves through the stomach where a bit more alcohol enters the bloodstream to the stomach walls it continues into the small intestine and most of the alcohol is absorbed into the bloodstream and quickly to the brain question 13. a scotch and Cola with three ounces of 100 Proof squash is how many standard Rings a one and a half B two c two and a half d three and the correct answer is option D three one ounce of 100 Proof leaker is one standard rate so three ounces of 100 Proof Scotch will equal three drinks question 14 you have just added service to a customer which of the following foods will be best to offer to that person a bread B peanuts C fried chicken wings D pretzels with mustard and the correct answer is option C fried chicken wings fried foods and foods high in protein are best because they take longer to digest and they keep alcohol in their stomach longer question 15 an intoxicated customer just left in their own car you call the police which of the following is not something the police need to know a the car's description B license plate number see how many drinks they had D what direction they were headed and the correct answer is option C how many rings they had you can't physically stop someone from living so if an intoxicated customer drives home even after you have tried to discourage them quality police immediately with the make and model of the car license plate number and the direction the customer was added question 16 you have ended service when a customer who was otherwise calm white which of the following is not a good Next Step a offer the customer food be asked the customer to leave see offer the customer a soft drink D or for the customer a glass of water and the correct answer is option b ask the customer to leave once you have ended service offer the customer a non-alcoholic drink or some food the longer they sit there not drinking alcohol the more time your blood has to process the drinks they have had question 17 what is the purpose of a a to order drinks B to measure Rings C to read magnetic stripes on ID cards D to measure intoxication levels in customers and the correct answer is option b to measure ranks a is a tool used to measure Rings measuring Rings properly helps prevent overpowering which leads to intoxication question 18 the penalty for criminal liability can be blank a prison B closure C lawsuits D loss of your legal license and the correct answer is option a prison criminal liability can mean jail time probation or fines if specific alcohol service laws are broken such as serving alcohol to someone under 21 lawsuits and compensation are the result of civil liability and losing your legal license or be being fine false under administrative liability question 19 in most States the legal BAC limit to drive is blank a 8.0 B 80.0 C 0.8 d 0.08 and the correct answer is option D point zero eight BSE measures alcohol in the blood Research indicates motor skills are significantly impaired at a BEC of 0.08 and all states have set the legal intoxication limit at 0.08 question 20 which of the following is not a sign of relaxed inhibitions a customer using fall language b a quiet customer becoming loud c a customer making root comments the buying rings for everyone in the bar and the correct answer is optionally buying rings for everyone in the bar someone becoming careless when money is a sign of impaired judgment customers who become overly friendly or unfriendly depressed quite or loud make rude comments or use foul language are showing signs of relaxed inhibitions these are all changes in behavior that should be observed by alcohol servers question what do you want which of the following is something a valid ID must have a micro printing B textured edges see color change features D the owner's signature are the correct answer is option b the owner's signature a valued ID must have the units for two and an expired date the owner's birthday and the owner signature and it must be intact question 22 a statement like you have had enough to drink is known as a blank statement and should be avoided a u b true C quick D libel and the correct answer is option A U statements should be awarded because we can sound judgmental often or in white argument instead state facts like it's against the law for me to continue serving you question 23 which of the following best represents something you should do to try to prevent an intoxicated person from driving a Hydra car B Block the door C take their keys D inform them you are going to call the police and the correct answer is option D inform them you are going to call the police you can't physically stop someone from driving Instead try to convince them not to drive warn them that if they drive you will be calling the police you may take their keys only if they offer them to you question 24 to witness a customer in your establishment selling drugs what should you do a ask them to leave be inform management C wait until something happens D inform the customer that what they are doing is illegal and the correct answer is option b inform management illegal activities like gambling Behavior selling drugs or using weapons re-addressed but keep safety in mind the best show is given for this situation will be to inform management let them decide what to do next which may involve calling the police if necessary question 25 in which of the following scenarios would a server not be held liable a serving alcohol to a large group b serving alcohol to a known alcoholic C serving alcohol to someone who is visibly intoxicated the serving alcohol to someone who is passing it to a customer under the age of 31. and the correct answer is option a serving alcohol to a large group serving alcohol to someone visibly intoxicated a known alcoholic or someone who is passing alcohol to an underage customer could result in the server being held liable question 26 which of the following measure presents an empathetic statement to use when stopping service a I am sorry if this upsets you B I am sorry you can't have another C I am sorry you are causing a scene D I am sorry you are breaking the law and the correct answer is option A I am sorry if this upsets you when stopping service it's best to communicate to your customer in an empathetic way that avoids judgment empathy lets the customer know you understand their feelings avoid you statements then imply judgment and instead use phrases like I am sorry if this upsets you or I am sorry but I can't serve you another question 27 which of the following mesh represents our statement that explosives concern a I am just doing my job B I am just following the rules see I am just trying to be responsible d I just want to make sure you get home safely and the correct answer is option D I just want to make sure you get home safely communication is important when it's stopping solvers by showing empathy along with expressing concern helps avoid arguments or offense so genuine concern for the customer safety by saying I just want to make sure you get home safely instead of I am just doing my job question 28 which of the following National represents our statement showing firmness a okay just one more B okay a weaker drink C okay but this is the last one D I am sorry but I could lose my job if I keep solving you and the correct answer is option D I am sorry but I could lose my job if I keep solving you it is important to remain firm and not back down when refusing service if you do not you can teach customers to disrespect you your establishment and the law which makes any service even more challenging in the future remain form and say something like I am sorry but I could lose my job if I keep solving you question 29 Voice show The Following actions is least likely to inform you of a customers potential for violence a telling jokes B making threats C being overly animated the inappropriate sexual contact and the correct answer is option A telling jokes always observe customers to anticipate potential violence keep an eye out for loud and really overly animated or overly emotional customers customers making an appropriate sexual or physical contact customers making trades or arguing a customers throwing chairs glasses or other items question 30 the company policy may include calling the police if you see a customer with a blank a gun B minor C fake ID expired credit card and the correct answer is option a gun in some states you can lose your legal license if you knowingly allow someone with a gun to enter your establishment if you see a customer with a gun don't confront them inform your manager and follow company policy some state and local laws may include calling the police bringing a minor in may result in calling your manager but not the police question 31 when offered a bribe because always which of the following actions is least likely to be appropriate a alert co-workers B in form management C respectfully decline the fill out and incident report and the correct answer is option b fill out an incident report while it may be an establishments company policy to fill out an incident report this is the least necessary action to take in this scenario always respectfully Decline and inform management and co-workers if a customer bribes you to break the law and continue service question 32 it's a best practice to blank when counting Rings a guess B Round Up c not worry the round down and the correct answer is option b Roundup counting drinks is a best practice to keep up with how much alcohol a customer has had which is also a best practice to round up when counting rings to ensure a more accurate count especially if the customer is drinking mixed drinks and a specific count may be more difficult to tally question 33 if you are required to blank you should be trained properly to four a three four B dot or C quick four D silent four and the correct answer is option a free pour a freepo means you do not use a to measure the amount of alcohol poured into a drink in order to free pour safely and accurately proper training must take place to ensure you are not over serving customers question 34 when our customers allowed to bring their own alcohol into an establishment a on weekends be during holidays see during special promotional events D only when Allowed by law and the company policy and the correct answer is option b only when Allowed by law and the company policy some establishments may allow customers to bring their own alcohol but only when promoted by law and the company policy question 35 the most important thing you can do in alcohol service is to prevent your customers from becoming blank a angry be intoxicated see this satisfied the disinterested are the correct answer is option b intoxicated as a server of alcohol you are liable so the most important thing you can do is to ensure your customers don't become intoxicated thank you for watching if you like this video then please like share and subscribe to our 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