Notes on Le Clinique Dinner Reservation and Experience

Reservation Process

• Initial Inquiry: Caller requests a dinner reservation for their wedding anniversary.
• Availability: Only possibility is in six months and two weeks.
• Reservation Confirmation: Caller agrees to the long wait, acknowledges the reservation process where they must call the night before for a specific time.
• Privilege Statement: Emphasis on it being a privilege to dine at Le Clinique.

Arrival at the Restaurant

• Allergy Checks: Questions about allergies to peanuts, shellfish, and bottled water. Both guests confirm no allergies.
• Seating: Guests are welcomed and taken to their table.

Dinner Ordering Process

• Specials: The special of the evening is sea bass.
• Order Placement:
  • Wife orders sea bass.
  • Husband orders filet mignon.
• Menu Pricing: No prices listed on the menu; bills will be brought later.
• Allergy Confirmation: Repeated question about peanut allergies.

Dining Experience

• Service Attire: Guests are instructed to wear special attire for easier service.
• Payment Inquiry: Server asks how the bill will be paid (credit card type).
• Personal Interaction: Guests express love for each other, indicating a romantic atmosphere.

Wait Time and Service Issues

• Waiting Duration: Guests note that it has been nearly two hours since their arrival, and they observe other tables being served faster.
• Additional Items: Guests are presented with items from various suppliers but are confused about them not being bills.
• Final Interaction: Staff thanks guests for dining and requests them to fill out a survey, indicating a focus on feedback.

Summary

• The experience at Le Clinique emphasizes exclusivity and high standards. There are significant wait times and ambiguity regarding pricing and service, which could impact customer satisfaction.