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Webinar on Credit Management in Dynamics 365 for Finance Operations
Jul 2, 2024
Webinar on Credit Management in Dynamics 365 for Finance Operations
Introduction
Presenter:
Finn from X Academy
Duration:
45 minutes
Title:
Top New Features for Spring 2020 in Credit Management
Special Offer:
Extra resources and offers at the end
Poll:
Gauge audience familiarity with credit management in Dynamics 365
Co-presenters:
Allison and Annie (assist with questions in chat)
On-Demand Course:
Launches in a week
Key Topics
Credit Limits
Broken Rules and Risk Assessments
Hold and Release Orders (Sales Orders)
Setting Up and Enabling Credit Management
Focus on introductory overview, not in-depth (On-Demand Course provides detailed info)
Credit Management Overview
Definition:
Credit management to control risk and enforce credit control acceptances
Activation:
Via Feature Management; many additions in April 2020
Benefits:
Greater control over credit limits, customer orders, and automated workflows
Documentation:
Available in Microsoft Docs; more detailed in the presentation
Key Capabilities
Credit Limit Management
Null Credit Limit:
Unlimited credit must be proactively selected
Customer Orders:
Placed on hold based on multiple rules
**Key Functionality: ** Improved credit limit management, automated order holds and releases, integrated actions
New Features
Customer Credit Information:
Expanded on customer page
Workflows:
Three new workflows for approvals and changes
Temporary Credit Limits:
Set expiration dates, include insurance and guarantees
Automatic Credit Limits:
Assign based on conditions (e.g., region/country)
Customer Credit Groups:
Manage across multiple legal entities
Risk Assessment:
Based on customer history and behavior
Sales Order Holds:
Based on one of nine rules (seven primary, two secondary)
Automatic Actions:
Orders can be dynamically managed based on changes
Credit Limit Management Detailed Explanation
Customer Master Record Changes
Fields:
Additional fields for credit limit management
Temporary Credit Limits:
Proactively assigned with expiration dates
Insurance & Guarantees:
Multiple options can be added
Exchange Rates:
New parameter to select exchange rate types
Fact Boxes:
Credit statistics and insurance/guarantees information
Journal-like Experience:
Temporary credit limits assigned via journal
Credit Groups
Purpose:
Shared credit limits across entities
Evaluation Sequence:
Group limit checked first, then individual limit
Adjustments:
Can be done manually or automatically
Functionality:
Includes temporary and permanent adjustments, controlled by workflows
Setting Up Credit Management
Number Sequence:
Required for journal experience
Workflow Setup:
For risk assessment auto adjustments
Parameters Setup:
Custom fast tabs, feature management, etc.
Fast Tabs:
Specific tabs for different credit management aspects
Sales Order Holds & Release
Blocking Rules:
Nine rules (seven primary, two secondary)
Automatic Release:
Orders can be automatically lifted from hold
Grace Days:
Leeway period to prevent blocking on subsequent steps
Rules Setup:
Customer/group-based, exclusions for small orders
Ranking System:
For payment terms/cash discounts changes
Sales Order Blocking Rules
Primary Rules:
Seven basic conditions for blocking orders
Editing Rules:
Two conditions for changes in payment terms/cash discounts
Exclusions:
Can be set up to override blocking rules
Additional Information
Sources:
Microsoft Docs, LinkedIn posts by Steen, Microsoft Tech Video
On-Demand Course:
20 hours, includes quizzes, examples, and practical exercises
Upcoming Courses:
Exam-focused courses, finance modules
Q&A Highlights
Group vs. Individual Credit Limits:
Both are evaluated; group checked first
Presentation & Recording:
Will be available post-webinar
Further Inquiries:
Encouraged to take the on-demand course or refer to provided resources
Conclusion
Thank You:
For attending and engaging
Special Offer:
For on-demand training course
Next Steps:
Email with resources and presentation links
Follow-Up:
Encouraged to attend more webinars
📄
Full transcript