George Kurtz apologizes for the impact caused to customers, travelers, and companies due to a software update issue.
A software bug in an update affected the Microsoft operating system, causing widespread issues.
The issue was quickly identified and remediated. Systems are gradually coming back online as they are rebooted.
CrowdStrike is working with each customer to bring systems back online.
Cause and Impact
What Happened?
A single content update contained a bug affecting Microsoft operating systems.
The bug led to disruption in various sectors like air travel, credit card payments, banks, broadcast channels, street lights, and emergency services worldwide.
Systems and Redundancy
Kurtz explains the complexity of cybersecurity and the continuous effort to stay ahead of adversaries.
The update was meant to protect against latest cyber threats but ended up interacting negatively with Microsoft's OS.
Only Microsoft's operating systems were impacted.
Recovery Process
Kurtz reassures that it was not a cyber attack, but an internal update issue.
CrowdStrike has been working overnight with customers to reboot and restore systems.
Some systems may take longer to recover, but CrowdStrike is committed to fully restoring them.
Reflection
Kurtz notes the complexity of software interactions and the ever-evolving landscape of cybersecurity.
Different versions and patch levels of Windows systems may have contributed to varied impacts.
CrowdStrike remains focused on protecting customers and preventing cyber threats.
Closing Remarks
Kurtz thanks the interviewers and again apologizes for the inconvenience caused.
Emphasizes CrowdStrike's mission to protect systems and keep adversaries at bay.
Additional Information
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