we're now joined by the founder and CEO of crowd strike George Curts George it's good to see a lot of people woke up they saw that blue screen of death uh we've been hearing all about the messes at the airports a lot of broadcast channels Australia even ours here we were we had those blue screens everywhere people are wondering what happened so what did happen yeah so first thank you for giving me the opportunity to chat with you first uh on air and I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about and the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update Mr CS it's it's Savannah here in Milwaukee I mean you're in the cyber security business and I certainly don't even pretend to understand this but according to your statement it was a single content update that has managed to shut down air travel credit card payment systems Banks broadcast street lights 911 emergency around the globe why is there not some kind of redundancy or some sort of backup how is it that one single software bug can have such a profound and immediate impact well when you look at the complexity of cyber security you're always trying to one excuse me one step ahead of the adversar excuse me man just one second please oh yeah take take a drink of water yeah sorry sure it's been a long night we're always trying it's been a long night we're always trying to stay one step ahead of the adversaries and in this particular case um you know our systems are always looking for the latest attacks from uh these adversaries that that are out there so this content uh update went out and as as it does and it's been doing for for many many years obviously we've got a robust team that's looking at the Safety and Security and the quality of these updates and uh we have to go back and see what happened here but um if there's a a negative interaction with the way some of these operating systems work and in this particular case it was it was only the Microsoft operating system that was impacted um you'll see a reaction like this and this is you know what we've seen here yeah they uh I think a lot of people woke up and wondered if something nefarious was a foot if this was some kind kind of a Cyber attack but you're saying that it was just something within your own system so now as we said here I was watching the news out of Australia they were trying to get their television stations back on the air their Hospital Software back up and running the banks going how long does it take to get everything back up and running well yeah first and foremost again just to reinforce what you said it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to they were and we continue to protect them and keep the bad guys out of their systems did you ever think Mr curs that you could experience something like this I mean is does the breadth of this surprise you well when you look at sof for it is a is a very complex world and there's a lot of interactions and um always staying ahead of the adversary is is certainly uh you know a tall task so uh these sort of things um obviously you know you you you try to understand and mitigate them and uh in some cases uh you have a a weird interaction and it it didn't seem like it happened on every Windows system there's different versions and flavors and uh patch levels if you will and we're just trying to sort out where the that negative interaction was um and again that's what we're focused on getting customers back up and running croud strike CEO jores CTS we appreciate you coming on the air so quickly after this happened and uh explain your company's point of view we really appreciate it thank you so much thank you thank you very much hey thanks for watching don't miss the Today's Show every weekday at 11:00 a.m. eastern 8 Pacific on our streaming Channel today all day to watch head to today.com allay or click the link right here