sh would be like oh you know you can you're in the State of Florida um that would be way but you must carry comprehensive coverage I know when you're asking if anybody has any questions you're waiting for me to start rattling off I'm like side my questions on a little so I Asko but yeah I just want to make sure good deal all right so when it comes to the manual coverage CU um so you will always see in the chat you would see McQ um you'll see people say oh McQ has been upd um updated that is the manual coverage CU which is something that we find in safe flight so let me start um does um and Sean do you guys have access to Safe the sv2 system pull it over this is how it's going to let me log out this is how it's going to look have you guys I don't think no I don't think so you guys should should have um a login have you received an email with the login what's it called again I'm sorry it's called sv2 or like let me send you the link here let me post it post it here there it is post I may have had this before and lost my password information when remember when I told you all my sticky notes disappeared wonderfully yeah might have been one of them but I know I had it at one point I when they first set you up um I know it's it'll be your first name last name plus the number one and I think the temporary password when they first set it up as Bristol one exclamation point he said the username was the first dot last name uh at correct yes I'm looking in my resources to see if I was ever sent all of your your logins keep saying invalid username or password I wonder will it let you reset your passport or I wonder if it would oh well no because it says invalid username or password try try your oh try just your first name do your last name and see if that logs you in and then that Bristol one exclamation mark cuz that's like their default like Katrina said no I typed in Sean and Bristol then number one with the exclamation mine says mine's been locked please see your manager your L has locked I just sent a message over to Brian to ask them to have them reset your passwords you guys get accsess and we can go into there um so yes so normally when it comes to the manual coverage queue um you'll be set up with a partner and normally the manual coverage que is done tce a day so normally in the morning whoever is handling it they'll do it in the morning and also in the afternoon normally after lunchtime but the manual coverage queue um are things that's coming to us from safe flight that either safe flight was not able to confirm coverage or it might have been an issue with their system but it's going to come um in the safe uh the safe light system but once you log into Safe Light um where is my this is how it's going to look uh so normally the areas we deal with is going to be the manual coverage queue we will deal with the section for find and also we would deal with the prices um so the document that we are about to go over which is going to be uh the safe like manual coverage um you can safe light manual coverage instructions you can find that in one drive under glass resources um you would be able to find this step by step um if you ever have to go back and look it is in one drive under glass resources and a safe like manual coverage CU instructions uh so just kind of going through this um just starting with the F button and that would be this um with fine that is going to allow you to search as far as for um using the fine button want to allow to search by the referral number if it has already been set up you're able to do a search by the referral number you're also able to do a search by and you will notice that sv2s sometimes run a little slow so you just have to give it a moment but you can search by referral number you can search by policy number claim number uh the insurance first and last name normally I do a lot of searches by the referral number the policy number or the claim number um so say for instance you need to go uh go in you know what happen to have the referral number you can search uh by the claim number and it will allow you to pull up the referral details in safe light or in the sv2 system um once you get the information you will hit review which will take you to the referral where you can see additional details let me I just was working on one let me see if I still have that here you will notice if you do a search by the referral number because safeel reuses the referral numbers so you will see that there are a lot of um it's a lot of claims or that will come up under that referral number because safe light does use the referral number so once you go into the referral number normally it's going to be the top one you'll just want to make sure that you have your correct data loss and the insurance need and you would just hit review and this will allow you to go into the details for the referral which we will kind of go overes so hitting review will take you to the referral where you can see additional details about the referral um you will it'll allow you to see the summary tab the diary notes the shop approval notes the document uh Tab and launch so the summary tab if we go into Safe Light this is going to give you information about the referral number it'll show you the referral date so the date that um everything was referred over to safe flight the date that it was created the date that it would have last been updated the referral status normally it will say order here this one says void because I went in and voided it and also the source so either the insured called in or if they did it online it will show you the source of how the um B's greed if you go under the there you'll have your insurance information so it'll have the insurance companies information the insurance information their name and address if you click on the additional contact information this will show the phone number and normally um this is where we'll just go in and locate their phone number you'll see their policy number the claim number the state the deductible information price difference amount we normally don't deal with this um at all at home you don't see anything there um the date of loss the coverage if it was verified by EI which normally means that it was verified automatically by the system or if it was verified manually but it'll show how the coverage uh was verified or the status of the coverage and how it was verified other cause of loss normally I'm sorry cause of loss normally you'll see other but if it was vandalism it was a vandalism claim it'll say vandalism or if it was I'm trying to some of the other scenarios but it will show what the cause of L is the majority of the time it will just have other um if om was requested um we'll kind of go over the meaning of o which means original equipment manufactured um if it was approved and if they have an appointment uh normally if you scroll down to the bottom of there was an appointment schedule it will give you the appointment details if we go over to the right it will give you the year making model of the vehicle the vid number and it'll also show you as far as for the glass the part number that use for the glass the amount of the glass and also if there's additional um things that's needed as far as with the glass like uh the molding or any type of additional features that is needed it would all be under the part list here the service uh provider would be the shop that they selected um so this one is at home autog glass so if they selected safe light it would say safe light here but it would have the shop that the insur selected to have the glass replaced any additional comments that's to the provider um this would be here like this one this is for the State of Florida so this one has the de W for glass replacement um when she'll replace by third party I don't remember seeing anything of in this area Adas that's normally with the calibration we'll go over that um this will let you know that the vehicle does not require calibration and that's about it this is kind of all of the information that we would see under the tab I hear you guys um often talk about calibration what does what does that mean like so what's calibration calibration is normally used on newer Vehicles so if the glass so say for instance that the vehicle um has a camera um normally once the windshield is replaced that camera has to be calibrated so because there C that are needed so you would have something sometimes you will see a lot with some of the vehicles that has laying departure warning system or sometimes you may see it as ldws so whenever the glass is replaced um that also that Center that feature also has to be what they consider calibrated or um it has to be trying to think in the word it has to be adjusted back in line and adjusted correct so that's the C again it's normally on newer Vehicles you would hear that the vehicle would have to be recalibrated okay there's two types of calibration one is dynamic well I should say three you have Dynamic you have static and you also have dual calibration so the dynamic I kind of remember um you would have to drive the vehicle with the D calibration once the windshield has been replaced you actually have to drive the vehicle in order to adjust the sensors or for everything to be in line then static I kind of remember that as stationary the vehicle will just be in a spot and then they would H up a computer to the vehicle to kind of align the sensors and then you would have the Dual which would be static and dynamic where some Vehicles may need the Dual calibration you both of them the static and dynamic yeah um we used to say sometimes that it would be for vehicles like uh what 2018 and newer but I guess we've kind of found some Vehicles maybe like 2016 or 2017s may cause for the calibration yeah but that's just the sensors that um if you have a camera so normally you'll hear L departure warning system um that's a big one the uh Vehicles I'm trying to think of some of the other ones um I can't think about the other ones but yes that's what uh calibration and then that's when we were kind of speaking in the meeting about the pricing for calibration um because now you have some shops that charge $1,500 for calibration you have some that might charge $500 so that's why it's like we've always Rec kind told we really didn't know how much it was calibration how much it really did cost a complete calibration so yeah so that's why you know when we're talking our yeah yeah it is a lot of money some shops will try to kind of get some a lot of money when it comes to the calibration you have some glass shops that are able to do it in house and some um glass shops that they would have to sub it out to another company in order for them to do it y so that's what the calibration is like for this vehicle it's a 2005 to Tundra a shop should not come back to us and say that this vehicle needs to be calibrated okay yeah they not yeah exactly so that's our summary tab when you're looking at Safe Light um the next krina if you don't mind that me boss type so I see you talk about loss with other but right over there next to deductible price difference loss type what is the loss type go me that I am not for sure of um that was never really kind of discussed with us so I'm not for sure what that lost type I don't know if that might be a code for safe light for them to know something but I'm not for sure um I can see if I can find out what that is I would I would guess I'm just guessing glass only that could be okay yeah so the next tab we kind of look at here is going to be our diary comments and with the diary comments um this would we really look at when it comes to the diary comments is anything that's um entered manually or um a manual note that's entered and is highlighted in blue um most of the notes that are there done by the system when you are actually in or you launch um that dispatch it's normally automatically done by the system but what we really look at is anything that's highlighted in blue because that means that it was a note that was actually added manually so if we go here um it starts from the top uh so the older notes are on the top and the newer ones are more on the bottom so this will just kind of show Once the um claim was originally originally created which it was created on August 7th and it appears that the insured might have called it in um wheny that's someone with safe light that selected all of the information so this is everything that was done within dispatch was originally created it shows there was a glass deductible of $500 so you can kind of look through some of this stuff but again we're looking for the blue and if we look at the blue we do see that I have a note here I voided out this dispatch and the reason I voided it is because we received the invoice and we're going to issue payment on this invoice so this was a claim that I was working on the claim was originally set up through safe light let me go back here it was set up through safe light and the uh service provider that was selected was at home Auto class I ended up receiving the invoice so at home AutoGlass if you guys will start noticing that's one of the shops that like to charge us an excessive amount so I'm going to handle this on my end where I'm going to send this and you guys have heard a lot about for them to provide us with an estimate as far as for the charges so this is something that I'm going to handle on my end and not safe flight which is why I voided out the dispatch and I want to Avid out the dispatch with safe FL because we don't want it to be double billing so I'm going to issue my payment to safe flight I'm sorry I'm going to issue my payment to at home I don't want it to where safe flight is going to continue to go to at home and at home cons send their invoices safe flight and safe flight issues payment to them so voided out this dispatch so I would be able to issue sa uh payments at home autog glass and safe light doesn't have to handle anything or issue any payment to safe I'm sorry to add home so this is why you would see that I went and avoided the dispatch and these are my notes that were May into what is IR standle initial revie team is that what it is I'm trying to think um I believe that um yeah I believe that is like initial review team yes but IR is uh they are the ones that will handle writing estimate for our glass invoices so if we see that an invoice that we receive is excessive we are going to be or we assigned those to IR so they can look at the charges on the invoice and they would write up an as to what they consider the charges to be reasonable and customary on their end and using a system um to determine as far as for the charges and the part that should be used on that invoice so you will hear IR it would be initial review team and we'll kind of get into that more once we start looking at the invoices and actually start uh doing our icrs with the invoices we'll get more into the IRT uh so shop appraisal notes uh this is where the pricing and OEM approvals uh Team documents and any manual approvals required this is where you're going to see it in the shop approval notes and also they'll be um stamps that are done by the system approval uh based r that have been set up that's normally as far as with safe light uh so let's go here so there this is just a note stating that you're going to use aftermarket um no approval is needed for the aftermarket part so that's something that they're able to do on their own um kind of going up um off topic but you will see that there's aftermarket glass and also there is OEM glass OEM glass is normally the original equipment manufacturer you will get a lot of people that want the o glass because it would just have a stamp on the glass of the the manufacturer like if it's a Toyota it'll have the Toyota glass or the Toyota um stamp on the glass we do approve after I'm sorry we do app OEM on current year plus or minus which means we're currently in 2024 we can automatically approve OEM on a 2025 uh vehicle and also a 2023 vehicle so we always do current year plus or minus so once we get to 25 we can automatically approve on 2026 it'll be 2024 2025 and 2026 so when it comes to OEM we always think about it automatic approval current year plus or minus if it's anything outside of those years we would want to see why is someone uh requesting OEM equipment because automatically it's going to be aftermarket if it's not one of those years is going to be aftermarket equipment or aftermarket glass so we always remember OEM current year plus or minus that we're automatically able to approve um sometimes you will see that the OEM glass is cheaper than the aftermarket glass so when it comes down to if someone is ask asking for approval for OEM you'll want to kind of determine how much is the aftermarket class how much is the OEM glass it could be time that the O OEM glass may be a little less expensive than the aftermarket glass you will see too sometimes when people have like um more higher end Vehicles they'll request the OEM it could be an older vehicle but they might request the OEM glass if there's aftermarket glass that's available we're going to approve the aftermarket if they're wanting the OEM glass they would have to pay the difference in order to get the OEM so they're able to get the OEM glass but they would have to pay the difference for the OEM glass one second I have it reaching out to be about a c