Lecture Notes: Safe Light Manual Coverage and System Usage

Key Points

• State of Florida Auto Insurance: Comprehensive coverage is a must.
• Manual Coverage CU (McQ): Refers to updates and handling by Safe Light.

Access to Safe Light System (SV2)

• Check if you have login credentials or need to have them reset.
• Default login format: first.last1; temporary password: Bristol1!
• Troubleshooting login issues may involve contacting management.

Manual Coverage Queue (MCQ)

• Managed twice a day (morning and afternoon).
• Tasks involve confirming coverage or checking issues from Safe Light.
• Access MCQ via Safe Light system for details.

System Navigation

• Search Functions: Use referral number, policy number, claim number, or insured's name.
• Review Details: Summary tab shows referral date, source, insurance information, and more.

Important Tabs & Information

• Summary Tab: Displays referral status, insurer details, and coverage verification.
• Diary Comments: Focus on manually entered notes (highlighted in blue).
• Shop Approval Notes: Pricing, OEM approvals, and manual approvals documented here.

Calibration

• Purpose: Adjusts sensors post-glass replacement.
• Types: Dynamic (requires driving), Static (stationary), Dual (both).
• Usage: Common in vehicles from 2016+ with advanced features (e.g., lane departure).

OEM vs. Aftermarket Glass

• Current Year Plus/Minus: Automatic OEM approval for 2023, 2024, 2025.
• Cost Comparison: May approve OEM if cheaper or comparable.
• Customer Preference: OEM available with cost difference paid by the customer.

Handling Issues

• Voiding Dispatch: Avoids double billing when handling payments manually.
• IR (Initial Review) Team: Assess charges and write estimates for glass invoices.

Additional Notes

• Loss Type: Unclear, potentially coded for internal use.
• New & Old Diary Notes: New notes on bottom, old on top.
• Pricing Variability: Calibration costs vary significantly by shop.

These notes summarize the main points and procedures discussed in the lecture, providing a comprehensive overview of working with Safe Light systems and handling manual coverage queues effectively.