Best Practices for Nursing Efficiency, Stages of Conflict, and Conflict Resolution Strategies

Introduction

• Speaker: Meris
• Topic: Nursing efficiency, stages and types of conflict, conflict resolution strategies

Types of Conflict

Intrapersonal Conflict

• Conflict within a person (internal struggle)
• Example: Personal dilemma or internal dissatisfaction

Interpersonal Conflict

• Conflict between two people
• Example: Disagreement or misunderstanding between colleagues

Intergroup Conflict

• Conflict between groups or departments
• Example: ER vs ICU nurses

Stages of Conflict

Latent Stage

• Individuals are unaware of the conflict
• Conflict could occur at any moment
• Example: Unrecognized tension between coworkers

Perceived Stage

• Individuals are aware of the conflict
• No emotional response yet
• Example: Knowing about a disagreement without feeling upset

Felt Stage

• Emotional response to the conflict
• Examples: Stress, anxiety, fearfulness, sadness

Manifest Stage

• Action is taken to resolve the conflict
• Aim: Manifest a resolution

Aftermath Stage

• Conflict resolution has occurred
• Results can be positive or negative
• Example: Discussion outcome, satisfaction or dissatisfaction

Conflict Resolution Strategies

Avoiding

• Ignoring the conflict
• Conflict remains and may grow

Smoothing

• Complimenting to ease the situation
• Conflict remains unresolved

Competing

• Win-lose situation
• One party wins at the expense of the other

Accommodating

• Lose-win situation
• One party gives in, potential resentment

Compromising

• Lose-lose situation
• Both parties make sacrifices

Collaborating

• Win-win situation
• Both parties work together towards a common goal
• Best outcome solution

Quiz Questions

1. Intrapersonal conflict: Internal job-related conflict
2. Perceived stage: Awareness of conflict without emotional response
3. Smoothing: Charge nurse's compliment-based strategy
4. Collaborating: Best conflict management strategy (win-win)

Conclusion

• Request for comments and sharing
• Subscribe, like, and leave comments for further engagement