Six Essential Hotel Sales Books

Learning on the job is beneficial for developing hotel sales skills. To elevate expertise, consider the following six essential hotel sales books:

1. The New Gold Standard: Five Leadership Principles for Creating a Legendary Customer Experience

Author: Joseph A. Michelli

• Insight into the Ritz-Carlton brand's operations.

2. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Authors: Leonardo Inka Leary and Micah Solomon

• Focus on increasing hotel sales revenue through exceptional service.

3. 100 Tips for Hoteliers

Author: Peter Venison

• Contains 100 practical tips from Venison’s experiences as both a hotelier and a customer.

4. The Heart of Hospitality

Author: Micah Sullivan

• A guide for hoteliers on navigating customer service and adapting to industry trends.

5. Revenue Superstar: The Simple Rules of Hotel Revenue Management

Author: Johan Hammer

• Learn effective forecasting and revenue management strategies.

6. Sales and Service for the Wine Professional

Author: Brian Kate Julian

• Comprehensive guide to maximizing spirit sales, covering all aspects from vineyard to glass to check.

These books provide valuable insights and strategies to enhance your hotel sales skills and contribute to a successful hospitality career.