Troubleshooting Audio Problems in Cisco WebEx Meetings

Common Audio Issues

• No audio when unmuting microphone during a WebEx meeting.

Troubleshooting Steps

Check Audio Settings

1. Access More Options:
   • Click on the three dots labeled "More Options."
   • Select "Audio Connection."
2. Adjust Volume Settings:
   • Click on the gear icon to view volume settings.
   • Uncheck any muted options.
   • Increase the volume to the maximum level.
   • Check if your voice is detected in the volume settings.

Alternative Microphone

• If volume is not detected:
  • Try selecting another microphone if available.

Call-In Option

• If issues persist:
  • Use "View" to see the call-in number.
  • Call the number from a desk phone or cell phone.
  • Enter access code and attendee ID when prompted.
  • This allows participation via phone while using the computer for screen viewing.