Overview
This lecture discusses the key skills required for managerial success and their impact on organizational behavior.
Core Managerial Skills
- Successful managers need a mix of technical, interpersonal, conceptual, and diagnostic skills.
- Technical skills allow managers to perform specific organizational tasks effectively.
- Interpersonal skills enable managers to communicate, understand, and motivate individuals and groups.
- Managers spend significant time interacting with others, making strong interpersonal skills essential.
- Conceptual skills involve the ability to think abstractly and see the big picture within the organization.
- Managers with conceptual skills identify opportunities where others see challenges.
- Diagnostic skills help managers understand cause-and-effect relationships and determine optimal solutions to problems.
Impact on Organizational Behavior
- Management skills strongly influence the behavior and success of an organization.
Key Terms & Definitions
- Technical Skills — the ability to perform specific tasks within an organization.
- Interpersonal Skills — the ability to communicate with, understand, and motivate people individually and in groups.
- Conceptual Skills — the ability to think abstractly and view the organization as a whole.
- Diagnostic Skills — the ability to analyze situations and identify cause-and-effect relationships to solve problems.
Action Items / Next Steps
- Review the definitions and examples of each managerial skill.
- Reflect on which skills you possess and which you need to develop further.