[Music] another important element of managerial work is mastery of the skills necessary to carry out basic functions and fill fundamental roles in general most successful managers have a strong combination of technical interpersonal conceptual and diagnostic skills technical skills are necessary to accomplish specific tasks within an organization managers use interpersonal skills to communicate with understand and motivate individuals in groups managers spend a large portion of their time interacting with others so it's clearly important that they get along well with other people conceptual skills are the managers ability to think in the abstract a manager with strong conceptual skills is able to see the big picture that is she or he can see the opportunity where others see roadblocks and problems most successful managers also bring diagnostic skills to the organization diagnostic skills allow managers to better understand cause-and-effect relationships and to recognize the optimal solutions to problems management skills impact organizational behavior and success in profound ways [Music] you