Lecture on One Pass Enrollment from Optum by Bailey

Introduction

• Presenter: Bailey from Optum
• Topic: How to Enroll for One Pass
• Hosted by: Angela

Overview of One Pass

• Available to participants now
• Presentation covers registration, access to benefits, and addressing inquiries

Registration Process

Accessing One Pass

• URL: Direct registration provided
• Reference to Rally platform used for One Pass
• First-Time Users: Use the 'Sign Up' box
• Returning Users: Use 'Login to Rally' with email and password

First-Time Registration Steps

1. Basic Info: Enter first name, last name, date of birth, email
2. Unique Identifier: UHC member ID for most; Columbia UNI for non-UHC members (all caps)
3. Password Setup: Requirements include upper/lowercase letters, number, and symbol
4. Terms of Service Agreement
5. Two-Factor Authentication: Choose text, call, or email for security code
6. Future Logins: Use email and password; use 'Forgot Password' for resets

One Pass Membership Tiers

• Memberships: Digital, Classic, Standard, Premium, Elite
• Digital: Online fitness access
• Classic - Elite: Varying access to in-person gyms, online fitness, and home delivery
• Find Gyms Near You: Use ZIP code or gym name to search
• Gym Tiers: Clearly indicated on gym tiles, with option for multiple gym access
• Phone Inquiries: Call gyms for specifics on standard or basic membership
• Non-Traditional Partners: Class-based memberships (e.g., Orange Theory, Pure Bar)

Payment and Membership Management

Enrollment

• Instant Membership Activation
• Billing: Full month charge on signup day; monthly on the 1st
• Cancellation: Cancel anytime but must give 30 days' notice

Post-Enrollment

• One Pass Portal Dashboard
  • Manage membership, add family, update payment methods
  • One Pass Member Code: Provided and necessary for access
  • Family Memberships: Add up to 4 members (18+), manage payments

Utilizing One Pass

Fitness Tab

• In-Person Gyms: Search by ZIP, filter by class type, features, and change ZIP if traveling
• Online Fitness: Access to multiple partners; filtered by class type

Home Delivery

• Partners: Walmart Plus, Shipt
• Benefits: Free deliveries, no item markups, same-day delivery for orders over $35

Family Memberships

• Adding Members: Via dashboard, enter details, choose membership tier individualized
• Payment: Primary account holder charged, members receive 10% discount
• Member Codes: Issued to family members (start with 'F')

Customer Support

• Assistance With:
  • Registration issues, gym/online fitness/home delivery questions
  • General queries and nominations for gyms
• Availability:
  • Monday-Friday, 8 AM - 9 PM CST; closed weekends and holidays
• Contact: Phone number provided during lecture

Conclusion

• Recap of all processes and benefits
• Open floor for questions if any