good afternoon everyone and thank you for joining the one pass um Forum today today we have Bailey from Optum who will be taking you through um the information on how to enroll for one pass barely whenever you're ready awesome thanks so much Angela appreciate it and thank you so much for having me today I'm very excited to be providing you with additional information about one pass which is now available to you we have several slides that we're going to be going through what it's going to look like to register how to access the onepass benefits and what you need to do if you have any questions or issues with onepass so with that Bridget if we can go to the next slide we're going to start with uh accessing one pass so to access one pass you're going to visit the direct registration URL that's on the screen once you go there it's going to look like the screenshot that we have displayed here and as you can see there's some reference to rally on the direct registration URL and that is because one pass is built on the rally platform so you're still in the right spot if you are visiting rally for the very first time you are going to click look in the left hand box the sign up for rally you're going to have to register if you're a returning user you can actually log in via the Box on the right hand side or it says login to Rally with the email and the password that you created during registration and the next slide will go into we're going to start by talking about what it looks like to register so if you're going to rally for the first time so let's go ahead and go on to the next screen Bridget please all right so if you're accessing one pass or rally for the very first time you are going to have to register like I mentioned and the screenshot on the left hand side are the first Basics that you're going to have to provide so you'll have to provide that first name last name your date of birth and your email and then it's gonna when you click continue it's going to bring you to another screen where now it's going to ask you to provide what we call your unique identifier and for the majority of of you it's going to be that UHC member ID so you can see in in the top of that line it says UHC member ID you'll be able to just click your mouse right there and then type in that UHC member ID and it if you notice right below that we do have some helper text that just provides you a little bit more information so again those UHC members you're going to want you to enter that UHC member ID if you're not a UHC member you're going to enter that Columbia uni and that and you must enter that uni and all cap so since it is an alphanumeric ID you're going to have to put that in all caps so you'll provide that unique identifier and then Bridget if we can go to the next screen now you're going to yep and and I think I just saw a question come up UHC yes that's United Healthcare once you get to this next screen you're going to create a password so we do have in the screenshot there are some requirements of what all needs to be included in that password so the number of characters it needs to include an upper and a lowercase a number and then a symbol and it'll the the little radio dials will highlight in green that you've done all those things and then once once you've created that password you're going to click that box where you agree to the terms of service and then you're going to click continue so go ahead to the next screen please Bridget and now again if you are registering for the first time you're going to have to set up what we call a two-factor authentication and a two-factor authentication is just something that rally does to ensure that your information is secure so you are going to be able to pick how you want to receive your security code and this happens in the case that you are trying to log into rally from a different device so say for instance I register and set up rally on my desktop computer and then I go back later on my tablet or my cell phone and I try accessing rally in one pass until that device is considered a recognized device I'm going to get a two-factor authentication where it's going to send me a code I have to provide that code so that rally knows that it's me and it's not trying it's not somebody that's trying to get into my system and then once that device is recognized I won't have to provide a code every time that I have to try or that I'd try to log in so you'll be able to select how you want to receive that code text message call or an email and then again if it if you're logging in from a new device that you've never logged into rally or one pass from you'll get prompted to provide that code just like it shows on that screenshot on the right hand side of the screen you'll plug in that code and then you'll click continue and then you'll get into the experience all right Bridget we'll go on to the next screen please all right so once your two-factor authentication is complete any future visits you're going to be able to just log in with your email and password so this is the login screen where you'll provide that email and password you'll click login if you happen to forget your password which I know we all have a lot of passwords to try to remember we do have the link at the very bottom too where you can click that forgot password and have that password reset all right next slide perfect so again just kind of going back to what that main screen was when we first go to the direct registration URL if you're again you've already registered and you're just coming back to log in you would click that login to Rally in that tile over on the right hand side and then this would be the screen again where we would provide that email and that password and click login all right and we'll go ahead and go to the next slide perfect and then this was just showing again that if you forgot uh your password and you click forgot password you'll be able to provide that email and then click continue perfect and then this is what the the email is going to look like if you uh forgot that that password so um again we'll send you'll get that notification that they're going to send that that email to the email that you provided if you need any further assistance we do have the customer service phone number pop up there but over on the right hand side that's what the email is going to look like if you need to reset your password you'll get a little link and you'll be able to click that reset my password box perfect so again if you don't receive an email after for selecting forgot password you may have used a different email if you had previously set up a rally account so in that event you can contact one pass customer support our onepass customer support team can answer any and all questions related to one pass whether it's you know having issues with registering or logging in or once you get logged in if you have any questions about the gyms or the online fitness or the home delivery anything and everything one pass or one pass customer support team is going to be able to help with that the phone number is listed on the screen here as well as our hours of operation so our customer service team is available Monday through Friday 8 A.M to 9 00 p.m and that's Central Standard Time and they are closed on the weekends all right so once you get into the rally experience so you've registered and or logged in you're gonna land in the Home tab of uh the rally experience and you're going to click over to that one pass tab on the top navigation bar so highlighted in yellow is the one pass tab on the top so you'll have to click over to that and then we'll go ahead and go to the next screen Bridget and then once you click the one pass tab for the very first time so you've never visited the one past tab before the first thing that you're going to need to do is select a one pass membership so in the screenshot that we have on the slide here you can see the five different membership tiers that you are going to have available to you that you can select from so we have digital classic standard premium and Elites and on the tile it indicates to you the cost of that membership per month the one-time enrollment fee and then all the features that are included in that membership tier so with our digital tier you're going to get access to just our online fitness partners and we have about 20 online fitness partners and we're continuing to add to that list uh every day so you'll have access to just the online fitness partners with our classic through our Elite tiers you can see underneath the little blue box in the center of the tile you're going to have access to in-person gyms and you'll notice that uh in the classic tier it's 10 000 Fitness locations and then it continues to go up as you go up in each tier and that's because with each increase you're going to get access to more premium and boutique locations Additionally the classic through Elite tiers also have online fitness so you'll have access to all the online fitness partners that you would have in the digital tier and you're going to have access to our grocery delivery or home delivery Partners as well so with that being said I know a lot of individuals are very excited about what gyms in-person gyms are available in your ZIP code area so you can actually see what gyms are included in each tier prior to making your selection so you can see at the bottom of the screenshot if you click find gyms near you that's going to bring you down a little bit further in the page where you can actually search for what gems are in your ZIP code area so Bridget will go to the next slide so with um the one pass uh you'll be able to like I said to see what gyms are located in your ZIP code area so this is on that same page so just above are the different membership tiers and then just below it is this map so you're going to be able to provide your ZIP code or if there's a particular gym name that you're really curious about you can actually search by that gym name as well but you'll provide that zip code you're going to click search and that search automatically populates to a 10 mile radius you can change that so you can go down as far as five and up to as far as 40. and then a map is going to populate so you can see on the map we have little indicators of where all those gems are and then next to the map are the associated gym tiles so on the gym tile we have the name of the gym we have the address of the gem and then most importantly if you see in the middle of that tile there's a uh it says starts in classic tier where it's highlighted in orange or a little bit further down we have starts in standards here highlighted in green that is indicating to you what membership tier that gym starts in so as an example with Excel Fitness that starts in the classic tier and it's included in all the tiers above if we go down to Green Lotus that starts in the standard tier and it's included in all the tiers above so you'll be able to determine based on if there are certain gems that you want to go to which membership tier makes the most sense for you now with that being said there is reciprocity with one pass as well so I can go to as many of these gems as I want to I don't have to just select one I can go to as many gems that are in the membership tier that I select as I want to so if I select the classic tier I can go to excel Fitness in the morning and I can go to the Anytime Fitness in the afternoon if I want additionally with one pass you're going to receive access to the standard or basic membership at our participating facilities so typically the standard or basic membership is going to include access to the locker rooms access to the fitness floor so the cardio and the strength equipment and typically it's going to include some if not all of the classes now with that being said if you click in the tile the details drop down you're going to see the phone number for that gym partner as well you can call the gym ahead of again selecting a membership here and confirm with them specifically what is included in their standard or basic membership so I can call Excel Fitness and I can let them know I'm a newly eligible one pass member what am I going to have access to specifically at your location with onepass and they'll be able to provide you or educate you with that information now we do have some partners that are considered more non-traditional they're more of a class-based facility so think of like your pure bars and your orange theories with those types of locations you're going to have access to a certain number of classes per month at those locations again those types of details are included if you click the little drop down where it says details we will communicate to you in the case of Orange Theory you're going to get eight classes per month at Orange Theory in the case of pure Bar you're going to get four classes per month at Pure Bar all that information is going to be in the drop down in the details for you and again if you ever have questions you can always call that location and confirm with them before you make your selection all right Bridget we'll go on to the next slide please Perfect all right so whenever I am ready to make my selection when I'm ready to pay for the membership tier that is best for me I'm going to click the blue box that's in the center of each tile so if I'm gonna go with the classic uh tier I'm going to click that select classic and then it's going to bring me to the next screen and on this screen this is where I'm going to be entering my payment information so the screenshot on the right hand side of the screen is what it's going to look like when you are entering that payment information now the one thing that I want to call out that's really important is you'll see in that tile box that's to the left of all the credit card payment information it says important one pass subscription terms so highlighted in blue that's a link where you can read our full one pass subscription terms but we do call out two very important things that people need to know about one pass and that's billing and that's cancellation so first with billing membership is instant and you will be charged for the full current calendar month on the day that you sign up one pass does not offer proration and then you are going to be charged on the first of each month thereafter so meaning if I sign up for one pass on July 20th I'm going to get charged for the whole month of July and then I'm going to get charged again on August 1st so again to get the most um out of the the first month you're going to want to sign up at the beginning of the month if possible for one pass Additionally the the second piece is cancellation so you can cancel one pass at any time but in order to not be charged again you need to cancel at least 30 days in advance of your next billing date so again if I decide on July 20th that I want to cancel my one pass that's not 30 days in advance of my next billing date which is August 1st so I'm going to get charged again on August 1st I'm going to have access to one pass through the end of August at which point then my membership will cancel and I will receive a cancellation email so two of the most important things about one pass that billing and that cancellation and again you can read that full subscription terms if you would like and then again you'll start providing all that credit card information at the top you'll see too which credit cards are all accepted all right so we'll go ahead and go on to the next slide perfect so once membership is purchased and you click submit and provide all that credit card information you're going to be directed to the one pass portal dashboard where you can now start utilizing a one pass Super exciting so with that being said a couple things that I want to call out so this is what the dashboard and the screenshot looks like I like to consider the dashboard it's kind of like a teaser page so it's giving you little Snippets of information that if you click links it's going to bring you to the page where you get the full information so we'll kind of I'll start talking about the screenshot here from the top and kind of work my way down a little bit so you'll notice um it'll say welcome and then it'll say your name so that's our test user but right underneath that you'll see there's a Blue Link and it says manage membership we're going to get into that in a little bit but that you would be able to click that link and that's where you would be able to change your credit card information cancel your one pass change your membership to your ad family or friends so on and so forth if we move down on the page that tile that's on the furthest left center of the page you see it says member code so you're going once you purchase your one pass membership tier you are going to be signed a one pass member code that one pass member code starts with the letter b and it's followed by nine numerical digits and that code is unique to you nobody else has that code with that being said if you see um in the center of that box is that it says how to use your code you can click that link and then a little pop-up is going to appear and it's going to tell you specifically about how you need to use that code that code is like your golden ticket right so you need to provide that to any of the gyms that you want to take advantage of you need to register with that code with online fitness and grocery if you want to take advantage of that that's essentially what's getting you in at no cost so you're going to have to provide that code with that being said we do not mail a physical card with your code on it but you'll see below it says it gives you the option you can print your code or copy your code so you can do that you can also take a screenshot of that code on your phone and bring it with you to the gym you can write it down on a sticky note and bring it with you and or have it in a bill fold or your purse so you just have to make sure that you have that code available so if we go to the right of the one pass code you'll see that we have a little tile that says sign up sign your family up for one pass if you click that add a member that's going to bring us to the page where we're going to be able to do the family memberships which we're going to talk about in just a little bit and same with the home delivery to the rate of that that's where we'll go to the screen where it talks a little bit more about our home or grocery delivery so if you click more that's going to bring you to the Home Delivery tab that's up on the top and then at the center of the screen we have the browse gems near you so that's where you're going to be able to provide your ZIP code you'll click save and then you'll see some of the gems that are in your your location to get that full listing you'll click the fitness tab at the top of the screen so Bridget will go to the next slide please thank you so we're going to start out with the fitness tabs you'll notice in the screenshot on the left so we've clicked away from the dashboard now we're in the fitness tab this is what it looks like so within the fitness tab we have two sub tabs so we have the fine gems which is your in-person Gems or we have online fitness so this is what it looks like for the classic through the elite tiers if you choose to only do the digital only membership here you're not going to see anything about home delivery or the in-person gyms you will literally just see our online fitness partners so for this example it's someone that has the classic tier so again you'll see that our one pass member code is consistently across the top of every screen that we go to so be able to see what that code is again we have another Link at the top there that says how to use your code if you need to click that again and be reminded of how to use your code and then we also have a link to print the code if you'd like so again we'd be able to provide our ZIP code click save and then once we do that um the screen looks very similar the screenshot on the right to when we were looking to determine what memberships here we were going to go with and we're searching for gems it's that same kind of gym search that we'll see so with that being said that search automatically populates like I said before to a 10 mile radius we can adjust that to five or all the way up to 40. but we also have a couple different filtering capabilities in this version as well so you'll see that we have class type and then we also have feature so if you want to filter your research of gym partners that offer certain types of classes or they have certain features like pools or something like that you can do that and then over just above the map you'll notice that there's an address there it says Eden Prairie Minnesota and then there's a blue hyperlink button that says change so you can click that and you can change your ZIP code so say for instance I'm located in Minnesota I'm visiting family that's down in Texas I can change my ZIP code to the zip code of the family that I'm staying with to see what gyms are in the network in their zip code area so that I can take advantage of some of those gems while I'm traveling you're able to do that most important thing again just like we said before if you're traveling and you want to take advantage of gyms you still have to go into those gyms provide them with your one pass member code so that they can register you and add that code to your your uh profile in their system so that you're not getting charged so you always have to bring that code with you and then um if you notice where it says 59 gym results in the center of that screenshot over on the right just below it I know it's kind of small it says don't see your uh favorite gym nominated here we do have a link for you to nominate it so if there's a particular gem that when you are looking at all the different membership tiers and you didn't see that gym so maybe it's a new gym that just opened down the road or something like that you can actually nominate that gym to participate by clicking that link it's going to bring you to a Google doc where you're going to be able to provide all that gym information submit that and then that gets to our team that does all of our recruitment you can also call the one pass customer service phone number and place that nomination over the phone with that customer service team as well and then again the gym tiles look very similar it includes the name of the gym address phone number uh website if they've provided us with a website and then any special notes that you need to know about that gym partner all right Bridget we'll do the next slide here thank you all right so from again the fitness tab I probably talked through most of this um but again you'll be able to click that find gems provide that zip code uh the one pass member code again located at the top you can print that code if you'd like and then you can change that filtering and update that zip code if you're traveling as well so we'll do our next slide here perfect so online fitness so this is the online fitness tab so again if if we look at that screenshot on the left hand side of the screen we've just moved the sub tab from the fine gems now over to the online fitness and this is going to provide you with a list of all of our online fitness partners that we're working with so again I think we're up to about 20 online fitness Partners you'll notice that that member code is at the top of the screen so that b followed by nine digits and again we have the link to copy the code or the link to how to use your code just as a refresher and then we do have a filtering based on class types so if there are certain classes that you're looking for with our online fitness Partners maybe it's bar or yoga or strength you can filter based on those class types as well so you'll notice the tiles for online fitness Partners look very similar to our physical in-person gym tiles just a few different nuances so on the tile it's going to tell you the name of that partner it's going to tell you how many classes you'll have available to you so like with each bold there's over 300 classes and then it has a brief description of what that online fitness partner offers and then last but not least you'll see at the bottom it says on demand live streaming and there will be a check mark next to that if that partner offers that so in the case of AARP and age bold they offer both on-demand and live streaming classes in the case of daily burn and Fitbit they just offer on-demand classes so it'll kind of tell you what type of classes you'll have access to now again with our online fitness just like our in-person gyms you can take advantage of as many of these online fitness Partners as you want you can take advantage of all of them or one of them whatever you'd like to get the access to these Partners at no cost the very first time you need to come through the one pass experience you need to log into rally come over to one pass and then you have to copy your code and then you'll click at the bottom of the tile go to each Bowl go to daily burn and that's going to bring you to that Partners one pass registration Pages specific only for one pass members you cannot get to it if you went to their public site you have to access it by coming through one pass so you click that go to link and then you're going to be brought like I said to that that online fitness Partners one past specific registration page where you're going to essentially register with that partner so you're going to provide your name and email and then you're going to provide that code and again that code is going to give you that access at no cost you'll create a password and then any subsequent visits after you've registered with age bold or daily burn you can just go directly to their public site and log in with the email and password that you created or you can download their app and log in as well so pretty simple and then we'll go ahead and go on to the next slide bridge in the same goes for home delivery so home delivery works very similar this is our home delivery page so you'll see on the screenshot over the top we've worked our way from dashboard to Fitness to now we're in the home delivery tab so with the home delivery again your code's going to be at the top of the screen you will have or you can click the how to use your code but then on each tile So currently we're partnered with Walmart plus and shipped we have a brief description of what you'll have access to with Walmart plus and shipped but again you'll need to copy your code and then you'll click that go to Walmart Plus or go to shipped and then you'll complete that registration with that partner providing your code and then you'll get that access at no cost and any subsequent visits again you can go directly to that home delivery Partners public URL or their app and login with the email and the password that you created during registration all right Bridget we'll go to the next slide please all right so a couple of additional details just in case you're curious if anybody's new to shipped or Walmart plus so with the shipped benefit one pass membership um includes grocery delivery membership was shipped for unlimited free deliveries over 35 dollars and members will get same day delivery on Grocery and household items you'll receive that complimentary membership so the annual membership cost of 19.99 is waived um one pass members can use their shipped membership in a variety of retailers so when you go to shipt and provide that member code and then provide your address as part of that registration process it'll pull up What retailers are all partnered with shipped in your specific area so that you know who you can access and then if you have any questions or say for instance you're already a shipped user and you need to get that one pass code added to your existing account you'll be able to contact customers the specific shipped customer service at that number right there on the screen same with Walmart plus so with Walmart Plus members are going to get a complimentary Walmart Plus Membership including free shipping with no minimum order you'll receive free grocery delivery with no item markups um you'll have access to the standard Walmart Plus Membership uh extra Services may include additional fees that aren't included and again if you have any questions they have their specific customer service phone number as well all right so Bridget will go on to the next screen please so moving on to family and friends membership so again this is really exciting really fun um to add family and friends to your membership you're going to come back to the dashboard page and we're going to click on that manage membership link that's right below your name towards the top and then once we click on it this is the screen over on the left hand side that you're going to see so we'll talk about a couple of the the items here and then we'll we'll dive into the family membership at the bottom there but you'll notice at the top of the screen again we have that member code uh where you can print the code copy the code how to use your code and then in the next row we have the membership tier so it's telling me what membership tier I'm currently enrolled in which is premium my next payment the dollar amount of that next payment and then on the date of what that next payment is going to be and you can see over where it says change membership that's where I can click that and that's where I can change my membership so in this example I'm enrolled in the premium membership say for instance I want to change that membership to the elite membership I can do that at any point so I can do that today if I want to once I click that change membership it'll bring me back to the page where it shows the five different membership tiers and then I would click Elite that change will not go into effect until the next billing date so again in my example if I if I change that today that will not go into effect until August first so on August 1st I'll get access to all the gems that are in the tier that I I chose to change to and then I'll get that be charged that new uh tier rate so it's always on the first of the month uh below and also I just want to call out to change membership that's where you can also cancel your membership so if I click that change membership the next page that it brings me to there will be a little uh link there too that you can cancel your membership and that's where you would do that as well and then payment information so it's showing the the card that I have on file you see that little blue edit button you can click that if you need to edit that credit card information if you want to see your invoices so see how you've been getting charged the next row down you can see the view in voices and then last but not least is the family membership so with that being said um you will be able to add up to four family members or friends they have to be 18 years or older so we do have the age restriction of 18 years or older for family memberships and if you want to add those family members or friends you are going to be considered the primary account holder meaning you are going to be in charge of adding those family members selecting their memberships and your card that's on file is going to be the one that's going to get charged so you're going to have to work it out with those family members or or friends for them to pay you back their share of what their membership is family members or friends do get a 10 discount which is also really nice and when I click the family member or ad family member the screenshot over on the right hand side that's what is it's going to look like so you'll add the first name last name date of birth the relationship and then the email of that family member and then you're going to click continue and then like I said you're going to be able to choose their membership tier it does not have to be the same membership tier that you're enrolled in so say for instance I'm in the classic tier and I want to add my mom and she wants the premium tier that's totally fine so I would click the select and you'll you can see at the top it's got the 10 discount for those family members or friends you would click the select button for the one that your family member friend would like then we'll go to the next slide and then over on the left hand side again it's review and pay so you'll see what that cost is going to be you'll click add family member or friend and then you're going to get a confirmation that that family member has been added we'll go to the next slide and then you can see now on the manage membership page underneath a family membership at the bottom all of the family members or friends that you start adding are going to display below so it'll have their name their one passcode the membership tier that they're in and you can see that you can edit that membership tier so if they ever want to change you can do that for them but again you're going to have to do it they will not be able to do it themselves you have to do it for them and then again if you need to edit any of their other information or if you want to remove them as a family member or friend you'll have that option to do that as well so go to the next screen and then you can see again as you start to add more people they'll just start to appear below that family membership section perfect and then from that family member or friend's perspective this is going to be their experience so you provided their email when you were adding them they are going to get an email like this screenshot over on the left hand side where it says welcome so they're going to get a email and it's going to provide their one pass member code so since they're a family member friend their code is going to start with the letter F and it's going to be followed by nine numerical digits so they're gonna it's directing them to copy the code that's in that email and then click the link below to get started so they're going to have their own separate kind of experience from what you do going to the direct registration URL that we showed at the beginning of a call today they're going to have kind of a separate experience so they're going to copy that code and then they're going to click the link to family op experience and then they're going to be brought to the screen that's in the center of the page here the center screenshot where it says welcome family member and then in that text box they're going to paste their one passcode they're going to click submit and then it's going to bring them to the page that we see or the screenshot I should say that we see over on the right hand side so that looks fairly familiar or similar to what you're going to see where it's got a dashboard the fitness and the home delivery tabs but again it'll be a slightly different path to get there for the family and friends all right we'll go to the next screen perfect so again let's say I probably talked a little bit about this already I got kind of ahead of myself so again if you need to cancel or change your membership we'll we'll show you what that looks like now so you would click that manage membership and we'll go to the next slide and then again we're going to click that manage plan and then this is what I was talking about where again you'll be able to change your membership tier so again if you're currently in the classic and you want to change it to the premium you would just click that select button on the premium and then again that tier change will not take effect until the first of the month it's not going to be immediate so if I changed from classic to premium today if I clicked select today it won't actually go into effect until August 1st so starting in August 1st I'll be able to access the premium gems and I'll get now charge that 99 rate and again if we want to cancel membership you can see that cancel membership button at the bottom of the screen that's where I would click to cancel my membership so let's go go ahead and go to the next slide please Bridget um and again so yes so canceling membership so you would click that cancel membership again we want to cancel 30 days prior to the next billing date to not be billed again but you will get an email confirmation from one pass once you click yes cancel my membership uh that screenshot on the lower right where it says your one pass membership is ending that is the the email confirmation that you'll receive once you cancel your membership and if you cancel your membership and you had family or friends underneath you it cancels it for everybody just as an FYI all right so we'll go on to the next slide perfect and so again I kind of mentioned this a little bit at the beginning of the call one pass customer service so one pass customer service phone numbers on the screen here um they do not have a voicemail they are now available to answer your questions now that we've launched one pass that they need we do need to to launch one pass to be able to have that eligibility to to check and make sure that you're eligible so they'll do an eligibility check when you call and then once they verify that you are eligible they'll be able to answer all of your questions that you have like I said their hours of operation they're open Monday through Friday 8 A.M to 9 pm central time they are closed on the weekends and then we do have a list of the the common holidays that are observed that they are closed as well we'll do the next slide thank you and again as I mentioned so some of the the common questions that they are able to answer help with again if you're having trouble registering or logging in if you have any physical gym online fitness or home delivery questions or just general one pass questions if you have any family or friends questions if you want to submit a gym nomination if you have an issue with using the one pass program or just any general questions about one pass as well they'll be able to help with