Transcript for:
Quick Guide to UX Case Studies

I don't care what you tell me it doesn't matter  if you're a junior designer an experienc designer   there will come a day when you might have to  create your own case study from scratch and   this video is going to show you how to do it in  one week using my Google design exercise as an   example hey y' welcome back to my studio  my name is Ricardo and I'm a ux designer   at Google so like I mentioned in the intro there  might be a time when you have to create your own   case study regardless of where you are in your  career it doesn't matter if you're an intern or   like a person that's transitioning into ux from  a different career that needs to create their own   case study because they don't have experience in  ux or you might be an experienced designer that   is actually trying to get a job in a field within  ux if they don't have a lot of experience in like   maybe AR so you might have to create your own case  study to show that you have the skills to get into   that position that maybe your job experience and  your resume doesn't reflect regardless of the Reon   reason sometimes we might need to create our own  case that is from scratch to build our portfolio   so what we're going to do is that we're going to  look at a framework that you can use to create   a ux case study within a week and we're going  to use the design exercise that I created for   Google when I was applying for an internship as  an example because I created that case study in   one week we were actually required to have it  within one week so a couple of assumptions that   I'm making here I'm not counting for time to  teach yourself figma like I'm assuming that you   know how to use figma you know enough about the  design process to get this done in a week so this   is this does not account for any learning time  okay this framework will be all about crafting   designing and formatting your case study so that  you can have it all done within that week okay   so the first phase I'm calling the discovery and  research phase there are a couple of things that   you want to tackle in this phas the first thing  is the why so so understand your goal when you're   choosing the topic for your case study you want  to Define your audience and The Who Who Are You   designing this for who is the audience for  this product who are who are the customers   who are the users the third thing that you want  to Define is the context where are the users at   what's the company what use cases are they trying  to sve for and what's the customer's context the   other thing you want to think about is what are  the constraints what is the MVP for this product   you only have 7 days so what can you realistically  achieve in those S days something else that I want   you to think about is try to find a case study  that ties into your interest as a person and as   a designer so this is a good opportunity for you  to let the hiring manager and the recruiter know   a little bit more about you so find an industry  or a domain that you are passionate about you   don't want to create something generic like a  dog walking app or a food delivery app so make   it unique make it your own while at the same time  making it a real world problem that can show off   your skills so if we look at the the case study  from the Google exercise when Google gave us this   exercise they gave us an idea of what they wanted  us to design so for this project they wanted us to   design an experience for new students to browse  search and propose new student organizations so   you want to essentially create something like this  for you so in this description you know who your   audience is it's students and you know why you're  trying to solve for you want to solve for creating   some sort of product that allows students to find  and propose new student organizations so something   simple like that is what you want so that the case  study doesn't become too complicated and then what   I did is that I expanded on the context by using  the university as the client for this particular   product so now by doing that I don't have to  worry about what is the identity what are the   style guys what is the brand ideally you should  look for a company that already exists so that   you can reuse a lot of those brand business needs  business goals Vision in your case study and that   can inform your your design okay so now that you  know or have a better idea of what product and   Industry you want to design for you can start to  do the research to pinpoint what problem you want   to solve within your product and your case study  so what I would do in this next phas is find some   users to interview that could fall into potential  customers for that company or client that you're   designing for ideally what you want is you want  to understand from those interviews their needs   pain points that then you can use to inform what  you designed for in your case study and it doesn't   have to be a lot of people just do two or three  enough to show in your case study that you talk   to real people and you Leverage The qualitative  data from those interviews to inform the direction   of your design another thing that I would do in  this section is make a list of assumptions what   are the assumptions that you're making while  putting together this case study and then later   in the case study you can use those assumptions  to test them against the findings and the designs   that you're making so at a design exercise for  Google I did some secondary research and looked   at the psychological Behavior behind what brings  people together since we were basically designing   an app for students to propose or join student  organization so I was really interested in knowing   what brought people together and then also looked  at what where some of the business meet from the   University what were they trying to achieve so  using all that information I made slide with the   business goals of CCA and then some of the needs  that they may have that this potential new app   could address and then I had a slide with user  interviews like I said you don't have to have   many I just pulled three potential candidates  and some of the quotes that struck me from the   interviews that I performed and also recognized  that as a CCA student myself I had some biases so   I wanted to make sure that my assumptions were  validated through the user interviews then the   following slide in this section I talked about  some of the patterns that I was seeing emerging   from the interview some of the pain points that  students were pointing out and then highlighted   those under the emergent needs sections basically  the emergent needs are those themes that I was   seeing coming from the research so I would  honestly say that this section should not   take more than one to two days right and I say two  days just so that you have time to figure out who   you're going to interview and how to recruit the  two to three people for your user research okay so   for the next phase I would focus on on problem  and strategy definition so now that you have   all of that research you can take a look at how  the company can tackle the problems and the pain   points that you found in the user research so what  features can you build what new experiences can   you create to help solve some of the pain points  that we saw in the previous phas and then you can   move on to specify what are the goals of this case  study what are you trying to achieve with this new   experience and tie them back to the paino points  that you saw in your research so you'll see that   in my case study exercise I did not spend a lot  of time on this section I basically had a slide   talking about what I did in the previous section  and then I created a mission statement or a vision   statement for the strategy of this app and then I  moved on to talking about how I was going to solve   the problem and just like I told you I basically  outlined three different goals for how we were   going to solve the pain points that we uncovered  in the research section BAS basically these are   the use cases that we're going to design for  in the case study you want to think about all   of these things while you're in the problem  definition phase and start to build your goal   statements around those things so that you are  starting to put together a cohesive story with   your case study now you shouldn't spend too much  time in this space I would say maximum one day   okay so this is y'all's favorite part or maybe not  because this is probably the most work the first   thing that I you need to do in the design phase is  hit the like button and subscribe to this channel   if you're finding this content useful I'm going to  get better at including these call to actions in   my videos You'll see so in the design section  you want to spend time just sketching I would   start just sketching and wireframing and just  thinking about all of the different ways that you   can solve the the problems that you have outlined  and then also you could do a mini brainstorm with   yourself and just basically mimic what you would  do in a team environment and show that process   in your case study so once you have your idea  you can start to think about the user Journeys   that you want to focus on or the customer Journeys  what are the edge cases that you need to consider   and depending on the feature or the product that  you're designing you can choose a primary customer   user journey and create your case study based on  that primary cuj also depending on how complex   your case study is you can start to create a task  model to help you think through all the steps that   the user needs to complete to use the feature or  complete the task that they're trying to achieve   with your product so then once you have all of  that I would start thinking about the flows what   are the flows that you want to create and start  wi wireframing those in mid Fidelity and then at   this point you have to think about which are the  parts of the of the feature and the app that you   want to highlight in your case study right because  really it's not realistic to create High Fidelity   user flows and mocks for every single part of the  app and then along those lines based on how much   time you have left in the week decide if you  want to make a prototype if you want to make   animated mocks to show up some of the behaviors  and interactions that part is up to you and it's   going to be determined by what it is that you  want to showcase with this case study like I   said this section is a little flexible because  it will depend on your skills and on how long it   takes you to design something High Fidelity but I  budgeted two to 3 days for the design and ideation   phase so in my design exercise I talked a little  bit about the sketches and the wireframes I talked   about some of the key Journeys that I wanted to  highlight but you'll notice that as I go through   the slides I left some of these Journeys in mid  Fidelity I did not make High Fidelity designs for   all of them I was very strategic about which  parts of the journey I wanted to create High   Fidelity mocks because I was doing this in a  onewe constraint so I talked a little bit about   the information architecture of the app I talk  about the primary Journeys to complete some of the   tasks that we outlined for example I called out  how the user would discover tribes I called out   how they would discover campaigns and I basically  went through all of the different features the   landing pages in the different parts of the app  that I wanted to highlight and dedicated a slide   to them and also for some of them if they required  a flow I would show that and I would also annotate   the different parts of the app but you'll see that  in my high fidelity mock because I was constrained   for time I use the school colors for CCA and then  I use material design as the base line for the UI   of this app to just make my life faster and then  I finished the the slide Deck with an overview of   the different parts of the app and showed them  in a mock template so that I can show how they   look within the context of a mobile device and  that was it for the design section so you see   this is the section where you're probably going  to spend the most time and where you want to show   off your skills you want to show that you can take  something from problem definition all the way to   high Fidel and design marks that means that we  have one day left to finish our case study and   what I would do in this last day is essentially  spend some time crafting the story of the you of   your case study how are you going to describe the  process what are you going to use to uh share your   case study are you going to use a website are  you going to use a slide deck like I did in my   design exercise and honestly when it comes down  to formatting your case study you can spend as   much time as you want on it until you feel happy  with the way turned out because the way you tell   the story of your case studies is going to be  crucial to ensuring that the hiring manager and   the recruiter understand your project and what you  were trying to achieve I would also add a section   with learnings and takeaways to close out your  case study so that you can communicate what you   learned and potential next steps to neatly package  your case study at the very end and there you have   it that's the entire guide for you to create  a case study in one week use this opportunity   to showcas who you are be selective and be  intentional about the case studies that you choose   to create and let the case study be a reflection  of who you are as a person and your values as a   designer and along those lines don't feel like you  need to follow the same process that you see all   other Junior designers follow make the process  a representation of how you went about doing   the case study make sure that your case study is  following the product development process and the   key parts of the design thinking model that most  people are familiar with but aside from that make   everything your own make the process your own  and can change it wherever you think it makes   sense to adapt it to what you're doing and what  you're trying to achieve with your case study but   don't stop there check out my video on the Adobe  case study that I used to get hired at Google so   that you can take your case studies to the next  level so I will see you all in that video bye