This was a Cutco product demo and consultative sales call between Kaden (the Cutco sales rep, a Black Hills State University student) and Brandon (the prospect).
Discussion covered Cutco's product features, pricing, promotions, and Brandon's kitchen needs amid an ongoing renovation.
Brandon purchased a Santoku knife, a trimmer, and received a peeler for free; referred five contacts to Kaden.
Follow-up scheduled for July, post-renovation, to discuss a potential larger Cutco set purchase.
Action Items
July – Kaden: Follow up with Brandon regarding kitchen renovation progress and interest in upgrading to a larger Cutco set.
Brandon: Send introductory texts to referred contacts informing them of Kaden’s upcoming call.
Pre-Call Small Talk & Background
Both participants discussed their backgrounds, locations (South Dakota and Iowa), mutual acquaintances, and career paths.
Brandon provided his email for the Zoom link; Kaden shared information about his studies and sales goals.
Kitchen Needs Assessment
Brandon is in the middle of a kitchen renovation; expects completion by July.
Cooks frequently (4+ times per week); lacks a functional high-sided nonstick pan and is awaiting dishwasher installation.
Primary kitchen pain point: no dishwasher, but already purchased.
Enjoys cooking various cuisines, especially inspired by international travel.
Most used/dullest knife: chef's knife for chopping onions, carrots, etc.
Cutco Product Overview & Demo
Kaden presented Cutco’s key product features, focusing on American-made quality, forever guarantee, ergonomic design, and unique Double-D Stay Sharp edge.
Demonstrations included the Super Shears and peeler, highlighting product versatility and durability.
Warranty and sharpening process explained; products can be sent to the factory for free sharpening (shipping paid by customer).
Product Sets & Pricing Discussion
Kaden provided an overview and comparison of three Cutco sets: Complete, Family, Homemaker Plus Eight, along with starter and individual options.
Brandon indicated preference for the Family set in the long term, but not ready to commit due to renovation expenses.
Explored payment plans; Brandon declined full sets for now due to budget priorities.
Negotiated individual item purchase to meet immediate needs without overextending budget.
Purchase Outcome
Brandon selected the Santoku knife and trimmer, with a free peeler included, for a total of $266.
Decided against additional steak knives or larger sets for now, planning an upgrade after renovation.
Referral Collection
Kaden requested referrals; Brandon provided five contacts (sister, mother-in-law, mother, sister-in-law, and a friend).
Brandon agreed to text referrals to give advance notice of Kaden’s contact.
Follow-Up Plan
Kaden will reach out in July to check on renovation status and revisit the Family set purchase.
Brandon retained Kaden’s contact for any sharpening needs or future purchases.
Additional Product Information
Brief mention of Cutco cookware, flatware, gadgets, hunting knives, gardening tools, barbecue options, and business gifting.
Kaden noted future upgrade discounts available to preferred customers like Brandon.
Decisions
Purchase of three individual Cutco items (Santoku, trimmer, peeler) — Chosen to address current needs within budget during ongoing renovation, with intent to consider larger purchases post-renovation.
Open Questions / Follow-Ups
Will Brandon be in a financial position and interested in upgrading to the Family set after kitchen renovation (follow-up scheduled for July)?
Will any of the five referrals book a Cutco demo with Kaden?