Exposing a Scam Call Center

Summary

• Objective: The presenter aims to expose a scam call center by using their CCTV feed against them.
• Location: Industrial area, Sector 74 in Mohali, Punjab, on the fourth floor of Stark Edge Tower.
• Scam Operations: Impersonate HP, Epson, and Canon support to sell useless firewall plans.
• Method of Operation: Advertisements on Google and Bing, fake printer issues, and remote access to victim's devices.

Methodology

• Initial Discovery: Found a scam website offering printer driver support.
• Hacking the Hackers: Allowed them remote access, then used this access to gain control over their system.
• Collaboration: Worked with a fellow scam investigator, Pleasant Green.

Scam Details

• Website Tactics: Shows false printer issues that require calling for support.
• Fake Security Alerts: Scammers claim network errors and security risks to sell firewall plans.
• Victim Interaction: Scammers guide victims through fake troubleshooting leading to a sale.

Call Center Exposed

• CCTV Access: Revealed the internal workings and activities of the scam office.
• Activity Observed: Agents playing games, smoking, and socializing during work.

Organizational Insights

• Key Personnel:
  • AE: Mastermind, founder of multiple scam operations.
  • Prop: Floor Manager.
  • Vell: Top-performing scammer.
• Infrastructure:
  • Three U.S.-based devices managing ads and payments.
  • FBI notified with details.

Financial Insights

• Revenue: Nearly $2 million stolen in one year.
• Lifestyle: Lavish spending by AE, including luxury travel and shopping.

Confrontation

• Live CCTV Exposure: Confronted the scammers with their own camera feeds.
• Agent Reactions: Shock and attempts to disconnect from the network.
• Attempts to Engage AE: Multiple calls and messages sent to AE.

Aftermath

• Scammer Reactions: Social media accounts made private and LinkedIn page taken down.
• Conclusion: Aim to stop their operations; uncertain if they ceased scamming activities.

Reflections

• Impact on Scammers: Aim to create fear and disrupt operations.
• Public Safety: Encourage vigilance against such scams.