Overview
This discussion highlights the importance of emotional intelligence (EI) in healthcare and outlines practical ways to apply EI principles for improved patient and colleague interactions.
Self-Awareness in Healthcare
- Recognize your emotional state and its influence on communication with patients.
- Pause and reflect before interactions to ensure your emotions support effective dialogue.
Self-Regulation Amidst Pressure
- Manage emotions to remain composed during high-pressure or stressful healthcare situations.
- Take breaks as needed to regain emotional balance and maintain professional communication.
Social Awareness with Patients and Colleagues
- Observe and interpret emotional cues from others to adapt your communication style.
- Engage with sensitivity and understanding, responding appropriately to emotional signals.
Relationship Management for Effective Care
- Build trust-based relationships with patients and colleagues through compassion and empathy.
- Reference previous conversations and consistently check on people to demonstrate genuine listening and care.
Applying Emotional Intelligence to Distressed Patients
- Notice when a patient is distressed and not engaging during care routines.
- Use EI skills to offer reassurance, adapt your approach, and create a supportive environment for the patient.