Transcript for:
Emotional Intelligence in Healthcare

let's talk about emotional intelligence and Healthcare we're uncovering how understanding and managing emotions is not just beneficial but a Cornerstone in healthcare let's see how to apply emotional intelligence in your daily interactions our first key aspect of emotional intelligence is selfawareness recognize your own emotions and understand their impact on communication pause and reflect your feelings before engaging with patients ensuring that your emotional state helps and doesn't hurt effective communication next self-regulation in a high pressure Healthcare environment managing one's emotions is crucial stay poised in stressful situations allow yourself to communicate proficiently tackle challenges and take a break if you need to social awareness is an important trait for a healthc care professional finally attune your emotions to those of others and adapt your communication style as needed recognize emotional signals engage with patients and colleagues with sensitivity and understanding understanding lastly relationship management skillfully navigate relationships with both patients and colleagues marked by compassion and empathy Forge strong trust-based connections which is a vital element in effective patient care check up on people refer back to what they have said before so that they know that you are truly listening here comes a challenging and common moment a patient is visibly distressed and not engaging with you as you take their vitals how can you utilize your emotional intelligence to offer care and assurance