[Music] thank you for your interest in joining goare this video will explain the ins and outs of the goshare platform as well as the steps required to become an active delivery professional on the platform please pay close attention at the end of the video you will be asked to answer a few questions about the information discussed all of the answers can be found in this video if you get stuck please re-watch the video to find the correct response as you will need to pass the assessment to move forward goare is a technology enabled Logistics platform that connects truck van and car owners with businesses and individuals to provide OnDemand delivery moving and Hauling Services customers send to goare the details of the delivery needs using our mobile app API or website and we instantly send that request to local drivers like yourself who have the vehicle in equipment the customer needs we refer to each delivery or move as a project most projects require the ability to lift heavy items such as Furniture mattresses TVs and Industrial Supplies we refer to our drivers as delivery professionals or delivery Pros the first delivery professional to accept the project request will get it most customer requests are for the same day however they can also schedule projects a few days in advance as an independent contractor using the goare platform you have total flexibility when it comes to your schedule you can choose to accept the projects you'd like and reject those that you don't want what is it like to use goare to find local moving and delivery projects hear from a few of our current delivery professionals about their personal experiences with our platform just jump in with both feet and give it a try it's been great for me it's been great for other drivers my first full week I I I gross almost like $1,900 with you guys um so I was like dang that's huge great customer service great projects great pay great communication mainly those old factors are making goare one step even two steps ahead from the other ones I say it all the time goare is probably one of the best platforms to be a part of um there are several out there but out of all of them I think goare is at the top from what the customers say they they're they're saying that goare is like the top I mean Top Notch pretty much that um number one that they use when you're serious about this and you see how how how much income you can earn through go share you you then become very serious and you're like this is my business hi all my name is Sean Savage founder and CEO of goare thank you so much for joining us and for your interest in learning more about goare we really appreciate it most people join goare for the same three reasons you want to make money You Want To Be Your Own Boss and you want the opportunity to provide a good life for your family and for yourselves goare is here to help make you the best delivery professional that you can be we'll provide you with the tools the support and the resources that you need to run your own delivery business and make it really easy from goare you can expect Fair pay the highest levels of customer service and professionalism and that's what we expect from you as well the highest levels of customer service and professionalism as you watch this video I would encourage you to keep an open mind and enjoy the learning experience and our team at goare is here to help you get on board as fast as possible how much you will earn using the goare platform will vary based on your vehicle type personal availability IL location and seasonality our top performing delivery professionals are earning up to $5,000 per month when a customer requests a delivery professional for their project they will be shown a suggested upfront price the suggested price is based on an algorithm that has several factors including but not limited to drive time labor time vehicle type cargo item weight and size number of delivery Pros using data science and machine learning goare is able to accurately predict how long each project will take goar's hourly wages paid to drivers are some of the highest in the industry based on our research for every project you will see an upfront earning statement and how long we estimate the project will take the amount that you see on the project details screen is the minimum you will be paid some projects may also include an additional payment this additional payment will be paid to you if the project goes over the max estimated time you will be paid for each additional minute over the max time in addition to The Upfront earnings if the project is eligible for an additional payment the additional payment rate will be displayed to you in the goare driver app customers are able to leave tips as well they can tip you in the app or in cash you always keep 100% of your tips through hard work and excellent customer service goshare delivery Pros have earned half a million dollar in tips on top of their earnings since 2015 most payments are sent to you within four business days after the project is complete via direct deposit into your bank account occasionally we will send payments via Paypal zel and check goare regularly runs contest to keep you motivated and to stimulate some friendly competition you will earn points for every project you complete you can see how many points you have and see how your peers are doing using our leaderboard feature in the goshare driver app you can earn rewards for completing projects including goare shirts hats and other gear we also award cash prizes every month to our top three drivers in the country we've also been known to give away new iPhones Hiatt vacations and more throughout the year for special promotions top drivers may also be invited to meet our CEO and participate in the driver of the month program in order to join goare you must meet a few requirements these standards are in place to ensure the safety of our customers and our delivery professionals you must be 18 years of age you must be able to lift at least 50 lb your vehicle must be no more than 22 years old in the year 2022 that means vehicles must be a model year 2000 or newer you must complete a background check to pass you must meet the following minimum standards felonies or violent misdemeanors in the last 7 years may be disqualifying no history of multiple misdemeanors or felonies no driving related convictions for hit and run speeding 100 plus mph reckless driving street racing or speed Contest no DUI DWI felony or other drug rated driving violations in the last 7 years no major vehicle violations in The Last 5 Years no violations in the past 3 years for driving on a suspended revoked or invalid license or invalid insurance this position is subject to a background check for any convictions directly related to its duties and responsibilities only job related convictions will be considered and will not automatically disqualify the candidate no more than two moving violations in the past 3 years no more than two accidents in the past 3 years no more than one moving violation and one accident in the past 3 years no more than three minor violations in the past 3 years including accidents traffic light violations speeding or moving violations no infractions or violations if ages 18 to 21 years of age you must have at least 2 years of clean and unrestricted Driving Experience individuals registered on the national sex offender registry or doj 50 State Sex Offender Registry do not qualify for goare individuals included on domestic or international government watch lists do not qualify for goare you must have a valid social security number driver's license vehicle registration and vehicle insurance in the state of which you would like to provide delivery Professional Services exceptions may be made for active military members for the license and registration the insurance should still match the state that you seek to provide delivery Professional Services you must have an iPhone or Android phone that is capable of running the latest version of the goare app you can download the goare driver app from the App Store to check compatibility you must have a checking account so your earnings can be paid through direct deposit and you must be able to read and speak English you will be able to upload all of your required documents into Go share's website the sooner you upload all of your documents the sooner you can start earning money with goshare make sure the images you send us for your documents are clear and easy to read to avoid unnecessary delays if we can't read your documents you will be asked to send new images when you join goare you're part of an exclusive network of Highly skilled and ambitious delivery professionals who seek to provide customers with an excellent customer experience after each delivery you and the customer can rate each other on a scale of 1 to five customers can also tip you in the app for exceptional service here are some tips on how to provide exceptional customer service be friendly greet every customer with a smile handshake and warm welcome be sure to thank the customer for their business at the end of the project be on time being late is the most common reason for a bad review be professional show up ready to work have a positive attitude bring the appropriate tools protect the customer's property using ratchet straps blankets Etc dress professionally with a clean shirt pants and appropriate Footwear and be neatly groomed other delivery professionals have told us that they recommend wearing a goare shirt to identify themselves to customers you are not required to wear a goare shirt you can order them on our website stay compliant with state and federal laws regarding your vehicle maintain your vehicle in excellent condition communicate with the customer don't be shy about calling them with questions contact goare if you're unable to complete the delivery or feel unsafe be honest don't manipulate the system in any way when you join goare you can select the vehicle category that matches the vehicle in which you intend to provide services the vehicle categories are box trucks which typically have 12 to 26 ft in cargo Bas cargo vans which include Sprinter but do not include minivans pickup trucks with a bed length of 5 ft or more and Couriers which are cars SUVs minivans short bed trucks and compact cargo vans you will receive push notification alerts through the goare driver app when a customer in your area requests your vehicle category you may also subscribe to alerts for vehicles smaller than your category for example a cargo van can see and accept alerts for a pickup truck however a pickup truck canot receive requests for a cargo van some projects require two delivery professionals the second delivery Pro on a twers project is called a helper helpers assist other goshare delivery Pros with loading and unloading generally helpers do not carry Cargo in their vehicles goare will automatically pair two authorized delivery professionals together every active delivery professional is eligible to be a helper on a project you may not select or bring your own helper unless they are also an active goshare delivery professional if you have a friend that you would like to be your helper please have them sign up at go share. drivers don't forget to have them enter your promo code when they sign up and you will earn a $50 referral fee after they complete their first project if a customer requests two delivery professionals it is important that you both arrive at the customer's scheduled pickup time and work together to complete the project do not encourage customers to cancel or remove the other professional from the project do not attempt to move the items on your own doing so could result in removal from the goshare platform a driver and and helper should communicate with each other to best serve the customer this section will introduce you to the goare app and how to accept a project when a customer requests a project you will receive a push notification on your smartphone click on that notification to be taken to the project details you may also find a list of all available projects by logging into the app and clicking new projects in the menu you will have approximately 30 seconds to review the project details before you decide to accept or reject the request you will be able to view the project details such as upfront earnings the customer's name the cargo items the pickup time and locations you will also see if the customer requested a second delivery Pro to work with you we send the project notification to multiple local delivery professionals and the first one to accept it will get the project you have to act fast as most projects are accepted quickly the customer may include additional information such as an image of the item whether or not there will be stairs and if additional services such as furniture assembly are needed please pay attention to these details you should also look for special equipment requests on the project detail screen special equipment may include an appliance dolly lift gate or Lumber rack you are responsible to bring the equipment you need to complete the project safely other delivery professionals have told us that they recommend that they have a minimum of the following equipment in their vehicle at all times at least four ratchet straps a hand truck or Dolly multiple moving blankets even if the customer does not list additional equipment it is up to you as the delivery professional to have access to the basic equipment needed to transport and secure the cargo items listed on the project if you will not be able to arrive at the requested pickup time or you do not have the necessary equipment please do not accept the project if you do not want to accept a project you should hit the reject button to clear it from your new project list if you accept the project before anyone else you will receive a confirmation alert that will will take you to the accepted Project screen when you are ready to start the project go to the accepted Project screen in the app you will be able to click a button to navigate to the pickup address if the project is more than an hour in the future you will receive a push notification reminder in advance of the project start we also suggest that you add a reminder for yourself in a personal calendar if if you accept the project you've been engaged by the customer at this point you'll be provided the customer's contact information if you have any questions about the project details you may call the customer through the app to ask your questions you can also contact goshare customer support in the app this extra attention to detail goes a long way towards creating a great experience for you and the customer tap on the navigate to pick up location button to open apps such as Google Maps Apple Maps or ways and then head to the pickup location once you arrive Slide the start button to let the customer know that you've arrived this will trigger an alert to the customer if you're unable to find the customer please use the call feature to reach out to them you will not be able to start the project in the app until you have physically arrived at the location you will be asked to confirm the items when you arrive at the pickup location please make sure the items you are moving match the items the customer has listed in the app also use this time to inspect the items for damages other delivery professionals have told us that they recommend taking pictures of the cargo at the time of pickup to protect yourself from damage claims in addition to photos you must point out any visible damage to the customer prior to loading to avoid arguments some of our Retail Partners may also ask you to sign off that there is no damage on the items after you inspect them if no changes are needed click confirm items if you need to add or remove the items listed on the project details please do so at this time in the app if a retail partner requests you to take additional items to the customer you should confirm with the customer and goshare customer service before leaving when you are done editing the item list click the submit change order button once you ready to load the customer's items you may slide to begin you'll notice that a timer will start to run near the bottom of the screen this timer is used to help improve our pricing algorithm if you need to take a break for any reason such as stopping for gas or to take a restroom break please pause the clock once you are ready to continue to work on the project click resume if a project goes longer than expected you may be eligible for an additional payment once you finished the delivery and unloading for the customer hit the Finish button and then confirm to end the project you can also add expenses for any tolls recycling or dumping fees incurred during the course of the project an image or screenshot of the receipt is required to prove the total amount of the expense having an online account to the toll company will give you quick access to these charges you may only build the customer for tolls incurred between the pickup and drop off locations do not Bill a customer for mileage or tolls incurred on the way to the project or back to your home location The Only Exception is if you are a delivery Pro going in and out of New York City in these cases you can can charge the toll on your way to the project as well as the toll on your way back delivery Pros that are using fast passes which do not give receipts for 24 hours May skip uploading a receipt however you must be able to provide proof of the toll if customer service asks for verification after the project is complete the proof of delivery feature is designed to protect you from damage claims after each project you will be required to provide proof of delivery by taking a photo of the cargo at delivery and a signature in some cases some business partners will provide a paper proof of delivery or receipt at pickup if a proof of delivery or receipt was provided the receiving party will sign it and then you will need to take a clear picture of the signed paper and attach it to the project in the app you can upload more than one proof of delivery picture if the the proof of delivery was not provided only take pictures of the cargo delivered once you are finished with any adjustments or uploads you will confirm the costs are correct after you hit the submit button you will be prompted to write a review of the customer these reviews remain anonymous and customers will not see what you write your honest feedback about our customers is appreciated some customers request projects with multiple stops this means the project will be one route with up to 26 drop off locations as usual you'll be able to see the project earnings approximate time it will take to complete the entire project and a map of all the drop off locations you can see the full list of addresses by clicking see all locations you can also tap on a location to see more more specific details about it such as what cargo needs to be dropped off there if you scroll down further you can see more information about the project such as the cargo items or any special equipment needed for multiple stop projects the same process for starting the project and verifying the cargo will need to be done at each stop this means you will have to confirm your arrival check in in verify the cargo and then load or unload the correct items at each location the timer should continue running throughout the entire project once you unload at the last stop slide to finish the project do you have a passion for sales or marketing there are several ways to promote yourself and increase your earnings within the app look for the invite friend section you will find your personal promo code to share with with customers friends and family when a customer uses your personal code you will receive a notification for the project 5 minutes before any other delivery professional and the customer will receive a 5% discount if you don't accept the project within 5 minutes the request will go to other delivery Pros you can purchase personalized business cards or vehicle magnets with your promo code on them other delivery professionals have told us that they've been able to earn more money on goare by passing out business cards you may use the goare logo on your vehicle and on your shirt but it is not required you can purchase these items at go share. drivers for/ promote Dy yourself some projects will require light assembly we do not offer an appliance installation TV wall mounting or assembly for sheds playgrounds gazebos or trampolines assembly is buil as a flat fee based on the number of items being assembled review the cargo and any pictures the customer provided so you have the necessary tools to assemble we suggest keeping at least a basic toolkit with screwdrivers and wrenches in your vehicle at all times once you have delivered the items to the location pause your project clock and complete the assembly do not allow your clock to continue running during the assembly portion of your project once assembly is complete you may unpause your project clock and finish any additional loading or unloading requests if the project is complete turn off the clock with no additional billable minutes furniture assembly should be completed by the lead delivery professional on the project not the helper helpers should end their time clocks and depart prior to assembly beginning we are currently un able to split the assembly fee between two delivery professionals customer disputes are rare but when they do occur it is typically because the total project time took longer than expected triggering the additional payment if the customer is requesting your assistance on anything outside of the project description please let them know that you are happy to help but remind them that this will likely take their project total over the estimate as your time is billable by the minute this simple communication can prevent misunderstandings on the final bill goare will investigate any payment disputes to make sure the charges build to the customer are accurate payment may take longer than the standard 4 days if the customer disputes the final charge we will do our best to investigate and resolve all disputes as soon as possible in the event that a customer is overdue on payment for a project booked through the goare platform goare will provide the delivery professional with the owed amount up to $500 per professional per project as long as the following conditions are met delivery Pro provided valid proof of delivery including a signed proof of delivery or image of the delivered item once the project is complete an image of the item in the vehicle is not acceptable no pending damage claims or damage claims settled in the customer's favor on the delivery Pros projects if a damage claim is settled in the delivery Pros favor they are eligible for payment no fraudulent manipulation of the final price including the running of the clock to increase pay or adding unnecessary equipment and toll fees no platform rules were violated during the project including our Zero Tolerance harassment policy or accepting off-platform payments for goare projects this policy does not apply to tips or projects that were cancelled or not completed in the event that a customer cancels on you less than 1 hour prior to the project start time you will receive a cancellation fee if the customer cancels more than 60 minutes before the start time you will not receive a cancellation fee the amount that you receive will vary by vehicle type in the event that a customer has requested two professionals but only one delivery Pro accepted and the project is cancelled no cancellation fees will be paid if you need to cancel a project you should do so in the app click on the three dots on the top right of the project detail screen and then cancel you will be asked to provide a reason for cancelling your first cancellation is free if you cancel a project less than 48 hours before the project start time then then you will be charged a $20 cancellation fee if you cancel less than 1 hour before the project start time you will be charged a $30 fee cancelling after the project start time will result in a $50 fee this fee was put in place to prevent abuse of the platform and to maintain customer satisfaction it is not meant to be a punishment fees may be charged to your card on file or deducted from future earnings we encourage you not to cancel unless you are unable to safely transport the cargo while we understand an occasional cancellation is unavoidable frequent cancellations may result in your account being suspended temporarily or permanently frequent cancellations may also result in your account receiving a lower priority for future project notifications refusal to pay encourag fees may also result in a suspension or deactivation from the platform if a customer requests a ride you should politely decline you may request that they use a ride share Service goshare delivery Pros are unable to transport people pets or livestock we are also unable to transport money weapons drugs or any illegal items fine art or items valued at more than $40,000 are are not accepted this exceeds the limits of our insurance for safety we do not transport large pianos gun safes hot tubs billiard tables concrete slabs and some other very large and Specialty items that require unique handling skills or equipment for safe delivery are not accepted If an item is lost or damaged during the project you are responsible for fixing or replacing the item similar similarly damaging a customer's home property including floors and walls is also your responsibility make sure to secure and protect the cargo as well as the customer's property every goshare project is covered by comprehensive cargo insurance policy to protect you against high value claims here are some tips to prevent damage claims check for and photograph damages before loading the cargo and Report any damages immediately to the customer secure all of the cargo with ratchet straps to prevent it from moving during Transit use blankets stretch wrap or cushions to provide Extra Protection inspect the delivery path to clear the area before loading and unloading be mindful of flooring and walls for Extra Protection use Ram Board cardboard rug runners or furniture sliders do not slide Furniture across the bare floor if if the item you are moving is much heavier than expected and is very difficult to safely move for you stop and reach out to our team for further assistance your safety is our concern distracted driving is not permitted while using goare you must utilize a hands-free device or Bluetooth technology when using a mobile phone while driving or pull off the road to a safe area if you do not have a hands-free device or Bluetooth delivery professionals are not to be accompanied by by any other persons other than platform employees or other active goshare delivery professionals while operating the vehicle delivery professionals should never allow the customer to ride in their vehicles violating goar's terms of service may result in removal from the platform depending on the severity of the incident or incidents while we never like to see this happen it is important to us to maintain a trustworthy community of delivery professionals the following action violate the terms of service agreement and may result in disciplinary action three or more complaints from a customer in less than a year this includes being late to a project being a no-show being rude or damaging items using abusive or disrespectful language to another driver customer or goshare employee manipulating the price in any way that calls a customer to pay more than they should have paid writing negative reviews or comments online including publishing personal information about customers or other professionals or the goshare platform and team please reach out to us directly to help resolve any issues sending information about goshare projects goshare customers or any other private goshare data to anyone who is not an active goshare delivery professional authorized to complete the project asking customers to reschedule projects for a time that is more convenient for you if you are unable to take a project at the proposed time please allow another delivery professional the opportunity to do the work an average customer feedback score that is less than four out of five frequent project cancellations allowing a customer to ride in your vehicle any participation in illegal activities any form of sexual harassment cat calling or unwanted sexual advances soliciting customers on the goshare platform is prohibited this includes convincing a customer to stop working with goare and to work directly with you such as encouraging them to cancel a project and let you do the work independently for cash severe weather can create a risky situation for you if it is unsafe for you to complete the delivery due to extreme weather situations please contact our customer service team we may assist you in either rescheduling with the customer for a safer time or finding a more appropriate vehicle to do the work goshare delivery professionals may receive requests to transport various types of cargo including occasionally hazardous material Hazmat loads are a small percentage of the projects available on goare these loads will be labeled as Hazmat in the notes section of the project every state has specific and different requirements for transporting Hazmat cargo it is your responsibility to know the regulations in your state and adhere to all the rules Most states require a commercial driver's license with HazMat endorsement to accept and transport Hazmat loads over 1,01 goare offers a Hazmat 101 certification program for free which you must complete before accepting Hazmat projects to show you have the basic Hazmat knowledge remember you must still comply with all state and federal regulations regarding Hazmat Transportation once you complete this there will be a few more steps before we can activate your goare account under this video you will see a button prompting you to answer a few review questions please click this button you can refer back to this video to find the correct answers you will be required to complete a background check you can use goar's background check part for a small fee the fee varies based on your location and vehicle type the background check generally takes less than 72 hours you will be given instructions on how to upload your documents and complete a vehicle inspection if an inspection is required in your state inspections are not required for vehicles with a model year that is the same as the current calendar year or for contractors who live in a state where an annual safety inspection is required such as Louisiana Virginia New York and Pennsylvania all others must complete a vehicle inspection you may schedule a free virtual inspection via video call with a member of our team alternatively you can submit a mechanics inspection form or submit a self-inspection video the free virtual inspection is the fastest way to complete the step you will set up your bank account for direct deposit this may take up to 3 days we verify your bank account through routable once your bank information is verified your account will be activated you may log into the website to track the status of your account the goare driver app will not work until your account is activated if at any time you haven't heard from us please check your junk or spam folder to ensure our emails haven't been misdirected you will also get occasional text messages from us prompting you to complete the next step if you have any questions you can email drivers gare.com after you pass this step you will be assigned a driver support specialist who will help guide you to activation thank you and good [Music] luck