Microsoft Teams Calling and Integration

Aug 22, 2024

Microsoft Teams Calling Overview

Importance of Microsoft Teams

  • Indispensable tool for businesses
    • Facilitates easy video calls and messaging
    • Operates within a secure Microsoft framework
    • Many businesses underutilize Teams' capabilities

Microsoft Teams Calling Features

  • Can replace traditional company phone switchboards
  • Uses a VoIP-based system
    • Requires only an internet connection
    • Can call to and from any phone (mobile and landline)

Making a Phone Call from Teams

Steps to Make a Call

  1. Click on Calls and select Dial a number
  2. Enter the phone number
  3. Teams will connect the call
  • Direct dialing available without saving contacts

Advanced Calling Solutions

  • Microsoft Teams calling can be enhanced with Roger 365.io
    • Developed by a Microsoft partner
    • Adds features to meet modern business needs

Handling Incoming Calls with Teams

Roger 365.io Overview

  • Contact center add-on for Teams
    • Enables professional call handling and routing
    • Integrates with CRM data for advanced call routing

Key Features

  • Skill-based routing for effective query handling
  • Ability to switch between contact methods (e.g., WhatsApp, web chats)

Benefits of Integration

  • Combines convenience and security of Teams
  • Enhances customer service with enriched data and workflows
  • Streamlines business processes for happier and informed customers

Conclusion

  • Microsoft Teams calling, when integrated with Roger 365.io, provides a comprehensive solution for business communication needs while improving customer interactions and service efficiency.