microsoft teams can be used to make phone calls and a variety of other communications as a result the platform has become an indispensable tool for businesses it facilitates easy video calls and messages which are all exchanged within the secure microsoft framework however many businesses are still only using a fraction of teams capabilities let us show you how you can use microsoft teams to make and take external phone calls in essence teams calling can replace a traditional company phone switchboard entirely team's calling uses a voip based system which only requires an internet connection to enable businesses to directly make calls teams calling can be used for calls to and from any phone mobile and landline making a phone call from microsoft teams is easy to do directly from the app provided you have teams calling setup you can even direct dial a number that isn't already stored as a contact just like a regular phone how to make a phone call from microsoft teams calling in three steps one click on calls and select dial a number two enter the phone number and make the call now teams will make the call just like a regular phone it really is that easy to make a phone call directly from microsoft teams and there are other ways to place a call too microsoft teams calling offers a robust calling system but to become a versatile and adaptable solution for business needs it requires an integration solution like roger 365.io this is a robust microsoft partner develop solution that builds on teams callings native capabilities by adding all the features needed by businesses today so now we will show you how you can use teams calling to handle incoming calls to departments like customer service or sales support meet roger 365 dot io the contact center add-on that enables teams calling to professional eq and route incoming calls you can use advanced call routing utilizing your own crm data which is fully integrated into the single dashboard the customer data is then directly shown to the operator or use skill based routing to ensure that queries are dealt with by the operator who is most knowledgeable about the query or most able to help you will also be able to handle voice calls and everything else it can switch smoothly between other contact methods like whatsapp or web chats with microsoft teams you can make voice calls and successfully maintain customer contact roger 365. 365.io brings together the convenience and security of teams with the richness of your customer data and workflows this integration empowers businesses to offer a higher level of service while streamlining their own processes leaving your business with happy and informed customers