Northwestern Medicine Video Visit Instructions

Overview

• Video visits allow you to see and talk to your physician remotely.
• Use devices with a camera: cell phone, laptop, desktop, or tablet.

Connecting to Your Video Visit

• On the Day of Appointment: Receive a text or email with a link to join.
• Device Requirement: Use a device with a camera.

Steps to Join

1. 15 Minutes Before Appointment:
   • Find a quiet, private, well-lit location.
   • Use an internet browser to click the link.
2. Joining Process:
   • If the physician hasn't joined, you'll see a notification.
   • Enter your name when prompted, then check in.
   • Allow access to your camera and microphone.
   • Test your camera and mic functionality.
   • Tap "Join Waiting Room" to enter the video visit.

Troubleshooting

• For issues, contact the My NM Help Desk:
  • Phone: 855-HLP-MY-NM (855-457-6966)

Conclusion

• Northwestern Medicine is dedicated to providing quality care through convenient video visits. Thank you for choosing us.