hello your visit today at northwestern medicine will take place by video the following information will help you understand how to connect to your video visit a video visit is a simple way to see and talk to your physician without coming to our office for this visit you can use the video camera on your cell phone laptop desktop or tablet on the day of your appointment you'll receive a text message or email that includes the link to join your video visit please use one of the following internet browsers 15 minutes before your scheduled appointment go into a quiet private well-lit location then using the device that has the camera you want to use tap on the link to enter the video visit if your physician has not yet joined the visit you will see a notification saying your provider has not started the meeting yet you will join automatically when your physician starts the visit a message on the screen will ask you to type in your name then tap the check in button next a message on the screen will ask you to allow access to your camera and microphone select allow after you allow this you can make sure that your camera and microphone are working when you're ready tap join waiting room to enter your video visit if you have any trouble logging into your video visit please contact the my nm help desk at 855 hlp my nm 855 45760 thank you for trusting northwestern medicine with your care it's our privilege to serve you