Lecture on AML Reports and Case Management

Introduction

• Last-minute meeting to discuss AML (Anti-Money Laundering) reports.
• Emphasis on the significance of AML reports.

Importance of AML Reports

• Accelerates the 8-week completion process.
• Vital for revenue, as closed cases don't generate income.
• Essential to protect every case due to current low caseload numbers.

Structure of Case Management

• Two Parts:
  • One to Seven Cases
  • Case Closed for AML
• One to Seven Reports:
  • Cases that require proactive chasing to prevent them from closing.
  • Need to stop these from moving to the 'Case Closed' report.
• Case Closed Report:
  • Represents cases that have not been actively managed.
  • Important to turn these into active cases to generate income.

Action Plan

• Daily Routine:
  • Integrate the checking of these reports into daily activities.
  • Manageable task: make one or two calls per day rather than cramming at week's end.
• Proactive Client Engagement:
  • Daily check of one to seven reports.
  • Call clients if documents are overdue (over three days).
  • Strengthen relationships with estate agents to aid in document collection.

Recent Performance

• Started last week with 165 cases; reduced to 139 cases.
• Continued focus and resource allocation.
• Title checkers aiding with chasers and document checks.

Strategy for Better Outcomes

• Focus on Outcome-Based Calls:
  • Ensure calls cover all necessary documentation, not limited to AML.
  • Potential to turn cases live and pass exceptions.
  • Example: 5 cases turned active from calls made last Friday.

Step-By-Step Process

• An email to follow with detailed instructions and a daily checklist.
• Use a shared spreadsheet to track case handling and avoid duplication.
• Focus on making quality calls that provide more value than emails.

Role of Team Members

• Collective Effort:
  • All team members, including title checkers and Fianna's, responsible for making calls.
  • Use centralized spreadsheets to track activity and avoid overlap.

Additional Points

• While calling for AML, check for other missing documents, e.g., search payments.
• Calls should encompass all client requirements, enhancing efficiency.

Conclusion

• Importance of communication over calls rather than emails.
• A coordinated effort is needed with clear guidance and task allocation.
• Emphasized quality and comprehensiveness in each client interaction.

Questions & Next Steps

• Awaiting detailed guidelines via email.
• Collective responsibility emphasized for title checkers and Fianna's.
• Use the central spreadsheet for planning and tracking activities.

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End of Notes