hello everyone and welcome to today's webinar how to streamline sales respecting from called calls to qualified leads we are so excited to have you all here with us before we start I want all the viewers to answer this one question imagine if your sales process were a superhero what would its superpowers be go ahead you can drop your answers in the chat okay I can see some of the answers coming already wow those are some creative answers whether it's ability to close leads instantly or turn rejections in to wins one thing is for sure every superhero needs the right tool and strategies to reach its full potential now that's exactly we are here today I am kalush your host and I am here to make sure that this session is fun engaging and paged with valuable insights we have got an incredible lineup of speakers with us today I would quickly like to introduce them with you first we have Shel Aditya ABP sales at call hippo with with over four years of experience Shelly is a proven star sales leader known for scaling sales teams optimizing conversion driving strategic growth he plays a key role in call hippo's Global success through his expertise in sales forecasting and planning Shell's leadership continues to empower teams to achieve exceptional results hi Shel I hope you're doing well thank you kales hi everyone I'm really excited to be here today and share my thoughts and learnings I believe things we have learned over time and implemented here at call hippo might be a good learning experience for everyone and I'm really looking forward to an insightful session today I hope everyone walks away with some key takeaways after this webinar indeed next we have Greg head of growth at no CRM Greg is a seasoned leader specializing in driving Market expansion through Innovative Sales strategies starting his journey by successfully developing the D Market from Berlin Greg now leads Global initiatives to optimize growth channels boost user acquisition and enhance online visibility with success across multiple European market Greg consistently delivers impactful results hi Greg glad to have you here thanks for making time for us hi everyone and thanks gash yes it's really an honor to be a superior of the Cod coding and the lead management yes and really looking forward to giving different best practice about the C calling then just to get a good qualified lady in your pipeline yeah before I hand over the session to the speakers let me quickly walk you through what we'll cover today first we have why sales prospecting matters second an introduction to call hippo and its Mission third the sales prospecting workflow fourth key tools to enhance productivity and efficiency last but not the least Advanced features for sales and support teams I hand over the session to Shell Shel will continue from here so uh talking about sales prospecting and why it matters I would like to ask everyone how many people or sales leaders out here truly believe that prospecting is the foundation of sales success drop your thoughts in the chat around this I'll take a pause for 10 seconds to see what the audience thinks so I can see a lot of people quite agreeing to it that prospecting is not just about filling your pipeline it's about fing finding the right opportunities and pushing that into your pipeline here is why it matters first thing is to understand that prospecting is the foundation of sales without it no amount of follow-ups demos or pitches can solely Drive results it's the first step to identify quality leads that are more likely to convert or have higher urgency leaders should focus on quality not quantity one of the biggest mistake most of the Business Leaders make is to follow the quantity but from my experience especially in the SAS Market targeting the right Prospect is important the debate around prospecting is not about getting any leads but around leads that really adds up the value and drives a higher conversion rate I have seen even here at call hippo when I speak with Business Leaders that an unqualified leads may waste weeks of the team's time whereas a lead with a good buyer intent and a buying need with the right pain can close in days sales prospecting helps in reducing the sales cycle and effective prospecting sets the stage for better conversation when your sdrs and Executives know about a prospect's pain Point requirements and understand how the product can align in the prospects ecosystem they tailor their pitch accordingly this helps them build trust faster do better conversation and eventually shortens the sales cycle sdrs who focus on building conversation rather than just asking questions or qualifying tends to be more productive and efficient these sdrs turn out to be the Reps who showcase exceptional results and grow fastly towards the executive role sales prospecting is not only about focusing on quality or reducing the sales cycle but if done properly and precisely it fuels the entire long-term growth it isn't just about the current quarters number it's about doing those meaningful conversation building the relationship with the prospect to identify future opportunities a lead today might not be a good lead for the current quarter but it can become a potential customer maybe 6 months from now working with Colo for close to 5 years have seen and understood the importance of working on the retargeting of leads SL pipeline that goes into the lost stage initially we were not doing much around this but since we started doing this we have realized the importance of it we have seen good Revenue coming in from those set of leads the way sales prospecting was happening earlier that has evolved a lot especially after the introduction of modern sales Frameworks and addition of the multiple communication channels all this has led to sales prospecting being evolved today it's not just about cold calls or emails it's about doing a multi- channel Outreach by leveraging the benefit of multiple tools like LinkedIn WhatsApp calls and emails to reach the prospects buyers have evolved as well and now they like to interact on the communication platform of their choice where they are most comfortable efficient sales prospecting is all about leveraging these Technologies with the help of business communication tools like callipo that helps in streamlining the Outreach manage the leads and track the performance it helps in building personalization at scale with CRM data and automation every message can be tailored without being time consuming I have seen how integrating smart tools and using a strategic approach to prospecting can transform the way sales team connect with the leads and drive better result it's clear that sales prospecting is important and efficient sales prospecting is achieved with the addition of a business communication platform like goipo now before we move on to the next slide and discuss more about why call hippo and how we help businesses I would like to take a pause and we will'll do a poll to understand how many people on today's webinar they're using some kind of business communication platform e col do we have the poll result so I can see that a lot of people are using it actively uh some people are not using it uh but majority of the audience are already aware about what we do and how the business communication platform help companies and businesses in terms of uh streamlining everything at work so talking about call hippo we are an AI driven business communication platform we started in early 2017 we currently have 5,000 plus businesses with us and we help their sales and support teams to connect faster collaborate efficiently and deliver exceptional customer experiences with Advanced telephony features like parallel dialer realtime insights Advanced reporting along with a centralized messaging platform we simplify communication across calls SMS and instant messaging beat leveraging a tools for call Scheduling chat Bots or doing sentiment analysis we help businesses maximize productivity and ensure impactful interactions happen most of the businesses face productivity challenges around fragmented communication M engagement opportunities challenges in making calls internationally manual and timec consuming processes limited decision- making and collaboration insights so all these problems we are here to solve it for you as a a business and as an omni Channel platform we ensure that we are right there to support everyone around these problems call hippo has multiple products like business phone system WhatsApp business API AI voice SPS AI sales agents shared inbox and depending on the needs these products can surely add up the value we have helped businesses increase their lead generation by 77% we have made teams more productive and our clients have got 40% higher productivity after using goppo goppo provides coverage in 90 plus countries enabling the business to establish a local presence irrespective of geographical boundaries even if your business is based in us or any other region and you want to Target to some other country we have got that covered for you on top of this the UI is clean simple and easy to use this ensures that the Reps don't spend much of their time understanding the product the onboarding goes quick Breer and they can do what they're supposed to do the most that is talk to a potential customer at the end of the day this all these things enhances the productivity of the team call hippo has a very tight integration with no CRM Salesforce HubSpot and many more big players in the market this helps sdrs avoid leaving their CRM and receiving all the data within the CRM itself the team is able to make calls receive calls right from the CRM beat call recording call status call transcription everything is managed from a single place with everything going going inside your CRM datadriven decision making becomes a lot easier sales leaders are able to track metrics like call volume response time agents performance these insights are really helpful to refine your strategies and optimize teams efficiency the best part of the software is it's scalable so it doesn't matter if you using a small if you are a small business or a large Enterprise we make sure that we grow together our mid Market SAS company we onboarded last year they have seen a significant Improvement in terms of their lead response time and conversion after using us the lead response time got reduced by 30% and they got 20% increase in their conversion rate one of our customer expanded into three new business territories with ease because of the wide range of coverage that we offer these things surely tell does call hippo helps the business Drive measurable growth let's talk about how sales leader should set up the sales prospecting workflow and what are the best practices to make your prospecting effective and efficient the sales prospecting workflow so when we look at the sales prospecting workflow KES can we move on to the next slide one so when we look at the sales prospecting workflow the smart goals should be followed there are multiple steps in the sales prospecting workflow it's starts as early as defining your ICP so to the audience who are not aware about the ICP it's ideal customer Prof like company size industry location and key decision makers role so when my SDR team or an SMB team they target an SMB or a midmarket as company they focus precisely on all these parameters even for the for the roles they target on VP of sales or head of operations the second important part of sales prospecting workflow is to build a reliable Prospect list leveraging tools like LinkedIn sales Navigator Zoom info or even your own CRM itself to compile a list of potential leads becomes and plays a very important role just make sure the list aligns with the ICP that is created in the first step to maximize the likelihood of conversion the third important part here is not all prospects are equal so there is a need to segmen tize and prioritize the leads on the basis of factors like intent engagement level or strategic value high value Pro Prospect should be prioritized and focus your efforts on those which are more likely to convert so depending on the ACV the lead prioritization can be done the lead can be segmen tized on the basis of the factors that I mentioned personaliz personalized Iz ation is very important considering the modern way how the evolution has transformed the sales has changed the Outreach has to be very personalized so you can create templates for email LinkedIn messages call scripts but ensure each Outreach feels personal and feels relevant use a combination of calls emails LinkedIn and even WhatsApp to connect with the prospect probably uh to give you an example we can begin with an email follow up on a LinkedIn or a WhatsApp and then make a call this layered approach increases customers engagement there's a need to utilize tools and Technology as well as part of the sales prospecting workflow so tools like call hippo the Streamline the prospecting with features like parallel dialer call analytics and CRM integration monitor metrics like response rates call duration and meeting schedule to understand what's working for the team use these insight to refine your workflow and improve results over the time the most important part here is the followup almost 80% of the sales they happen after at least five follow-ups so persistence is the key in prospecting most prospects they require multiple touch points before engaging there should be a proper Cadence that should be set up for follow-ups just to make sure you don't miss any of the follow-ups the last part and the most crucial part is to qualify and hand off these leads to the executive and that should be done on the basis of sales Frameworks be band beat spin be medic whichever suits the business and their team the best this ensures the smooth transition keeping the entire buyer Journey intact so call hippo has a lot of features that empowers the sales team and makes it a perfect fit for them talking about the call hippo features for sales team I would like to throw some light on the efficiency insights and engagements that is very important in sales call hippo is designed to enhance all these aspects with its Advanced features tailored for sales team I'll explain how it empowers the sales professionals to achieve better results through its sales Centric features K can we move on to the next one talking about the features for sales team parallel dialer is one of the wow features one of our USB features which helps in maximizing productivity with call hios parallel dialer sales teams can make multiple calls simultaneously it's perfect for high volume outborn campaigns allowing you to connect more with more prospects in less time consider a situation imagine your team has a list of thousands of leads to contact instead of dialing One By One The Parallel dialer helps you upload the entire list makes call automatically and your team only speaks with people who actually pick up the call so the operation time the time of dialing upon those contact that is saved and the team becomes more productive call hippo automatically record all the calls providing a valuable resource for training and quality control the call recording feature is powered under the powerful branch of compliance call recording that ensures the legalities and geographical compliances are being followed which vary from country to Country managers can review the calls to understand the areas of improvement and replicate successful strategies across the team the analytic features gives us a detailed insights into metrics like call status call disposition call taags call duration and the success rate of the call so as a leader I'm able to see the connectivity towards a particular region and I can I can understand the data on a week on week Trend or a month-on-month trend just to get some insights and understand in what region my sdrs are really doing well and where they need certain kind of help from my side or we need to optimize a campens a bit call Hippos AI assist feature makes the intelligence available at our fingeres call hippo AI assist takes the sales conversation to the next level think of it as a virtual sales coach guiding your team during every interaction it provides realtime help to the SDR during the call helping rep respond to objections effectively and upsell intelligently the AI also analyzes the past call data to recommend the best time to call us specific lead and improve the connect trates buyers like I already told they have evolved a lot and they are much more aware now they expect engagement on their preferred Communication channel call hippo integrates voice email SMS WhatsApp and many more into one seamless platform this Omni Chanel approach helps the sdrs to connect with prospects wherever they are enhancing the customer experience so probably I can start an Outreach through an email I can follow up on a WhatsApp or a LinkedIn message and then we can finalize a call all from the same interface so I don't have to use multiple softwares multiple products to get all these things done now how these features work together let's visualize the workflow so Step One is when the lead enters the system if there is an inbound SDR team they'll be taking care of it if there is a cold Outreach in case of the outbound sdrs the lead will be qualified and the call would be made through B dialer uh saving time and increasing connections AI assist is here to help the Reps on the live call in terms of any objections or any value addition it can be anything with respect to product competitor anything the call is recorded and the analytics team later reviews it to gather those insights follow-ups happen through WhatsApp or SMS via the only Channel platform keeping the engagement consistent and timely sales teams using call hippo they have seen an improvement in teams productivity when using parallel dialing and also the win rates they have improved a lot all thanks to the AI driven ins sites call hippo does not just streamlines the sales workflow we transforms them and the team can focus on what they do the best hunting New Leads building relationship along with closing deals now let's talk about the advanced features of call hippo that helps the sales and support team Kish can we move on to the next one talking about the advanced features in the product there are a lot of features that are helpful for the sales team as well as the support teams it empowers them to work effectively features like wide range of dialers spam control it helps the sales team in terms of doing the Outreach making sure the connectivity and the pickup rate improves and some features like AI agent Analytics it helps both the sales team and the support team in terms of their day-to-day work all these features help offer scalability and empowers these team to achieve wonderful result and be more productive than before AI Agents come with the capability of AI assist call whisper and call monitoring that helps the sales teams in terms of managing the entire conversational flow and the support team in terms of managing the entire knowledge base and helping these both the teams on a real time basis think about a case when your SDR or a support rep is on a call and doesn't know something what the prospect asked and suddenly on the dialer that SDR or the support guy gets the prompt with the answer and the all the relevant information these kind of prompts they act like a game changer they improve the customer experience as well as it creates an impact that has a more bigger brand value so we have a wide range of dialers be auto dialer be power dialer be parel dialer depending on the requirement and the use case teams can adapt to the right dialer of their choice and make sure their connectivity the dialup that goes High parallel dialer also comes up with the capability of autop pacing up dial Ratio or even setting up your own dials ratio depending on your team's requirement it ensures that more dial outs happen eventually and the team is able to screen good quality leads from the ocean of lead like I've already mentioned we have a wide range of powerful integration and we integrate seamlessly with multiple softwares which enables the sales and the other teams to get all their call data within the CRM itself so as as a sales leader you are able to create all kind of reports with respect to the call analytics inside the CRM itself you can keep a track of data you can monitor you can track it and you can uh refer it for the Improvement purpose the analytics that we offer are Advanced and it offers an complete in-depth reporting be the call disposition report be the outgoing call report be the call summary report or a user status report everything is available at a single click and sales leaders are able to visualize these insights and learn more about how they can optimize the output with respect to a particular region and where they need to actually work on with with a particular team member so all in all it improves the sales coaching there's a culture that gets built within the team and everyone is is in is is in a kind of a learning environment where they are learning from each other automation is the way to take things forward and with call hippo scky agent teams are able to ensure that conversation is seamless and the prospect speaks to the rep aware about their need as and when they reach out of the business features like spart forwarding and Ai call routing acts of the value in terms of scalability and preventing the spam I believe the audience would connect well and agree that spamming is a major issue and pain for businesses right now wherever there's a need of doing communication with the prospect it's one of the major problem for all the businesses doing outbound where the heavy focus is on volume Centric calls or even for inbound teams uh it's still a problem in terms of the dialup they're not getting the right dialup rate so to pre to prevent spamming we have come up with a lot of spam control features we have auto rotate which is one of our Advanced feature that helps in preventing spam as it automatically rotates the number to ensure a single number doesn't go into the spam so we have we have taken a look at the data we did a lot of research and then we we came up with this feature where we understood that if from the same number there are more than 70 dial outs in a day the chances of that number going to the spam that increases so with auto rotate we make sure that in a single day not more than 70 calls go from the same number and that's what we are working in a direction towards preventing spam and what can be the better way of getting the notification as soon as your number goes to spam that's what our spam watch featured us with this uh I think uh I would now ask GRE to throw some light and make the audience aware about how no CRM uh help businesses streamline the sales workflows and optimize the lead management okay yeah so let's go directly to and thank Charlie for your different Insight because it's really interesting how you you describe the workflow because now with no we can just dip into this different Sal process so just few word about no. and by the way I have a question for you I would like to know is someone already using a Ser or not uh we have a special question for you so please just fill out and then I just give you some inside and what is NOS so nos. iio it's on the market it's going to be over 10 years and we are really a lead management software so we are like an antiem so it's really designed for salfe people and um now it's more or less 14,000 people in over 80 countries using no dato so we are available in different language and one of the thing is that we are part of the postic group so that mean we are integrated with other marketing solution but also we are connected with a lot of different voice system for example such as coo so that mean it's a perfect it's the best combo that you can have it's really noio plus kipo you can do lot of things and I will show you how you can do that later so we can go next to the next slide just to understand better what is exactly no and who is it for so is it for it's really for the solopreneur so that means you want to learn how to manage your sales process it's really perfect to build really your pipeline and the different sales tools and it's also really designed for classic Sal team and also outb outb Sal team and by the way today I will give you more focus on that how to manage your outbound sales team with no plus um kipo or another VI system okay andm is really multi sector what what does that mean that mean we are using by different kind of company for example working in renewable energies real estates and also legel agency because it's really a great tool if you have a high volume of different code to to make okay so now we can go to the next slide just to understand better the philosophy um yeah it's really the vision that we have of the good commercial process so selling is a process I mean you can ask your Sal people to just unry uh data like a marketer I mean the focus of the sales people is just really to be focused on selling and uh that's why we create really a tool that you can really create in in one second you can create your lead and just to be focused on the the way to to manage it and just to go to move forward the closing because I mean it's the main goal of the say people it's just to really close a deal you know and with no you are really focused on the next action to to do with your lead so that mean you have to make a call you have to send an email you have always this reminder and you are really focused on your lead okay and with not CRM we are also a great tool for the sales manager and CEO because you can really see the all activity on your team for example C call calling teams you can see all the thing that he did how many calls so it's really great if you want really to give a boost to your team and just to manage that really well and for sure as um as lead management tool you you can really centralize all the lead that you have uh in this tool so now we can go to the next slide about no just to understand well what we are and yeah just an example why do your company choose us it's really because with NM you are focused to you just fill data really easily you you don't have to spend one hour just to to fill out information it's really easy to do that to create your lead and really focus on closing deals and as I explained with no you you you understand and you optimize your Sal process because through the setup of the account it's really you build your one sales process yeah so now let's go let's go to the main topic of this Co webinar today so it's a next slide please so it's really about the Sal process step and the different tele prospecting tools and I can add also the tele prospecting reflex that you you you you have to get okay so let's start with the first uh step and it makes sense it's really to defend new different sales goals so next slide please so yeah you I mean you have to Define your different sales goal because you can't just ask your different sales team hey guys you have to reach 1 million this month for you have to to give more something more practical I mean you have to Define different activity and that's why no when you can Define different kind of goals so for sure daily weekly and monthly goals okay and after that you have to split two different kind of goals you have to split between the activity base and the business B based okay so for example here you have different kind of objective different goals but for example for example about the Cod so how many codes you have to to make every day how many Cod you have to qualify for the email is the same things and the business base is really for example the revenue generated and as you can see on the right it's just a number of the different goal that you can directly set up in a cm and why you have to set up different sales go is because it's like a booster for your s team okay and also just you know away for example okay I make all my call but what is the next thing that I have to do during my day it's really a good way just to uh it's really a good guide to say okay it's all the structure and all the goal that I have to reach this day and when you give different activity based goals you will see your s team will reach the different business goals and for sure you have to Define that using the smart method so that mean it's you have to Define some realistic goals okay so now you have your goals what is the next step the next step is really to define the nice uh workspace so you have different kind of example sometime you you you know you use for example at the beginning you started with xcess spreadsheet it was really awful and it was not dedicated for s team you know so it was not the the best solution after that you move to the sales pipeline okay sales pipeline is really great for example here you have an example of the sales pipeline in noo it's really great but sometime you know it's not the best tool dedicated for the Cod coding team okay you can do that you can use one Sal pipeline just for your Sal prospecting uh effort but you can also op you can also adopt a different tool and this tool is a prospecting list you can see that to the right so it seems to be like like Express ping when you say that but it's more powerful because when you just click on the on the line of your prospect you got directly a popup a popup with all information from your prospect okay we call that the prospect browser so what does that mean that mean as taror is so directly the prospect that you you need to reach and you are just focused to to get the info from your prospect and then you can just start your code so it's really a good way just to make the difference between the pipeline you know it's for qualify lead and prospecting lead is for called prospects and with not we make really difference between these two different step of the sales process okay so that mean with the prospect in you transform current Prospect into qualifi leads okay and we have also a third tools and it's really new one I will show you that so it's the next slide please and it's about the c campaign so I SPO you today I'm really I'm really happy to just to share that with you guys but it's really C campaigns what does it mean imagine that you have your telemarketing team and sometime you know your telemarketers spend too much time to say okay which which Prospect I have to reach you know so it's hard sometimes sometimes they spend more time to to search which Prospect I have to make to to call you know and with the Cod campaigns we give directly the information of the prospect that they have to to to call so it's really easy so that mean we give to the tele telemarketer directly the list of the prospect to reach so that mean as c as CEO or head of sale of your team you define different rules for your ter marketing for example okay I want to send all the different perspect from New York and then just to say it's no more than five calls per day po okay so that's mean it's really something smart that the T marketer at the end just focused on the to make the call and he got directly the prospect he didn't need to search so it's really I mean you save a lot of time with this kind of tools and with kipo I mean it's really smart because you just make the call really fast so now it's perfect you defin the say goal we Define the workspace now the third step is next slide please it's to reach out your prospects so now for sure you have to use the voice system so we know is it you know with we all started with a smartphone you know and with a phone but be honest you can track you can track you can take some notes I mean it's really hard you don't have the recording after that so with a VI like for example like kipo you can see that on the right is how is it in no so you can see there is directly a a so you can directly just enter the number or it's automatically fill in and then you can see the screen just uh on the right the work cording so what does that mean that mean you make your call and then you get directly the work cording on your lead so just an example but sometime you know it's hard to understand all the information or maybe you forget something from during your call you can just we listen you have just to listen the recording and then you catch all the information that you need to know is it a good deal or bad lead you know so it's really something important and for sure with with Vib you can just manage your all inbound calls and also all Bond calls okay and one of the things is with the vi you have nothing to do I mean you have just to it's a seamless integration you don't have to to to get um you don't have to to be a tag just to make the integration it's really easy in two minutes you can install really no and kipo so now we got someone on the phone what is the next step because it's nice to get someone on the phone but you have to follow something and it's going to be the first step so the first step is qualify Prospect so just a reminder but you know as the call calling call the call call is really your goal is to be sure that is not the in at the phone okay and you want to be sure it's a why person okay it's really your targets and then your goal is really at the end to give some interest to book a new meeting just to get to take more time just to show what you want to offer to your prospect okay so that's why you you need to have a script okay but I I'm not talking about the script you know you you talk like a robot you know like uh world you just follow your world F no no I'm really speaking about a script that you can engage and really get a conversion you you you have a chat with your Prospect okay and by the way no we have this kind of free tool is a Sal create generator and uh it's really easy because with that you just checking the box and just asking different question your prospect so that mean you interact there is a true interaction and on the screenshot that you can see here is different free template that you can fight for different sector okay and that is really nice because you have just to structure you are just to follow the structure of your script and to be sure at the end okay I got all the information enough to know is it a lead that I sent to my executive team to the pipeline or I just cancel because it was not Target okay so it's really a tool just to qualify really easier and it's really thing to just not to forget and just a reminder it's uh it's 100% free and customizable so that mean you can just add as you want the scripts uh so and now we got the we finish the the call you have one last step last step to follow so it's the next slide and it's going to be the last step of your sales Prospect um save process it's really to analyze your prospecting efforts so with skipo we know that there is a recording so what does that mean that mean you can just listen your recording just to know okay maybe I forget this kind of information so for the next time I know so it's really important that you have to we listen listen your different call okay and with skipo also you can know for example okay uh I don't know if I speak about the different price or the different offer you can check da weekly that with kipo okay so that is really for the quality of your the quality of your prospecting effort to check but with NM we we give also the option to check the different kpas and the kPa for the C coding it's really about the analyze Pro prospecting l so just an example here on the screen on the left you can see for example I give you an example of one expecting list it's a March Expo event so what you can see on the color you can see on the yellow one it mean I'm more or less a middle to qualified so I have still to work on this prospecting list okay and then the orange color what does that mean that mean it's all different prospect that I turn into a Leist into the buly and the green one it mean I canel so it's just a good way to check the quality of your prospecting list and on the on the right what you can see it's really when you click on this this prospecting list you have more information how many activities I did how many code I make I made on this prospecting list so it's really smart things for you and for your sales managers just to check your prospecting effort because sometime you know we can just be frustrated and we want to know more about how what is our prospecting activity and with this kind of reporting it's really easy to have an overview of that so it was the last step and today we have a great news for you anyways we really exclusive disc can offer for cipo user and also no user for cipo user uh we have a limited offer from no this week it's start it's finishing this week it's to get 50 of 50% of no for the full year on the D team Edition and also for no serm user you can use you can try kibo and we have a 15 uh 50% of all of monthly plans so if you don't have a voice system or you want maybe to another one I think it's the right time just to test that and next slide please and the next slide just to give you a summar wise of why you have to integrate uh your lead management software with a VI system for example like cipo it's because it's easy I mean you have nothing to do with integation you have just to set up that in few minutes it's flexible what does that means that means access from anywhere you have just to get internet connection and that's it I mean if you work as remote or I mean it's just internet and that's it fast as I say you can really that I mean just to be on board and to understand how it's working it's really easy and Global is because with coo you can use that over the world it's in more than 100 countries so yes that's it for me and thanks a lot thank you so much sh and those were indeed fantastic presentation now it's your turn attendees if you have any questions you can drop them in comment section or the chat box so we have our first question what process can we Implement to avoid spamming Prospect and maintain brand reputation Shel and Greg could anyone of you can share your thoughts so definitely uh like when I was telling about uh the advanced features of callipo so spamming is one of the major problems right now for most of the businesses whenever we are doing any Outreach because as soon as the number gets spammed uh the connectivity drops by a very huge margin people don't pick up the calls as soon as they see it's coming from a flag number or a Spam number already so we uh Safeguard uh this thing uh through we have a lot of features like I told about we have auto rotate we have spam watch just to make sure the number doesn't go to spam and then also we do a lot of activities uh around avoiding the spam we are also introducing a lot of features around this thing itself uh because we understand the code problem of it and we want to solve it for most of the businesses yeah and me I just I just add some info about that you can really I mean we just spoke today about the ter marketing and as sales reps on the phone but for sure from no you can send different email and also with have special integration with WhatsApp and also just to different perspective from on LinkedIn yeah for sure it's possible with no to to use different kind of channels there okay so we already have our another question what strategies can sales teams use to comply with regional data protection laws during cold calls I'll I I can take this up as well uh so I think uh the foremost important part is to understand the legal framework so we need to know about the laws uh with respect to region for example what I mentioned uh even for the call recording uh the laws are different from country to Country somewhere you can record both side calls somewhere you're not authorized to record both side call so the first important thing is to know uh what's the legal framework and then Implement a consent management system so we uh like I told we have a compliance called recording uh we make sure that you take consent for all the regions where you are not preaching any any kind of law so I think uh then after these two steps we need to train the sales team that's very important because the training will be required for these kind of uh situations uh to avoid breaching any law in any kind of uh region okay I think that would be enlightening enough next up we have how can cold calling be integrated with with other Outreach strategies like email or social selling and how can no CRM help in that okay let me check where is the question I didn't see it do you want me to repeat yeah please can you repeat where it I didn't see it yeah so the question is how can cold calling be integrated with other Outreach strategies like email or social selling and how can no CRM help in that yeah so as I explained we you can really create different lead from different kind of channels okay from for example your your phone from your email and after that we have different way to reach different Prospect so we have differently you can directly integrate with your mailbox it's also with as I say with WhatsApp so yes we have different kind of I mean you can just sell on different channels here okay okay next up we have another question how do you train sales reps to overcome call reluctance I think uh so there is traditional method that has been followed uh with time and now with modern sales and especially after the introduction of AI in terms of all the department and all the teams now these things are being taken care through AI so I'll talk about my experience how we have been doing at kalipa for my sales team initially we were doing it through role plays so we do regular role plays we do uh we spend a lot of effort towards coaching of the team members and uh making sure everything is going as per the pitch is perfect though there is no Perfect Pitch but we ensure that we try to just be as close as possible to it uh latest what we do what we did around it is uh we implemented AI software uh which coaches the the team members they can do role play u i can schedule assignments for them and then keep a track of the assignments we can even see uh what moments were they able to capture on the calls uh what did they miss on the calls and all those metrics uh which really helps in terms of understanding uh and then making sure the guys are of perfectly ready uh to go and kill it in the job okay so we have one more question that says what emerging Technologies should we consider to gain a Competitive Edge in prospecting U yeah I can start but so one other thing is what we noticed that we got a lot of customers from from a AV CRM and when they discover really dedicated to forze people like a lead management software it's a huge huge game changer H it's worth it so I think definitely for example to use more dedicated CM uh designing for Sal people okay and also to check different integration for example now you have to get a tool really integrated with different uh our TW channel for example one with voice system also with LinkedIn with WhatsApp and uh yes I mean it's one of the things really important and also the automation you have to check that you can create different automation workflow for example we are on zap here on the make so that mean you can make some automation so I think it's definitely something okay so no more questions now I think this was the last question H okay that was a really great session indeed we could get a lot of insights from our speakers on sales prospecting and our audience also had really interesting questions so before I wrap up this session I would like to thank Shel and Greg for their incredible insights and every a each and every audience for joining us today remember sales prospecting doesn't have to be overwhelming with tools like call hippo and no CRM you can turn cold calls into qualified leads and Achieve measurable success if you'd like to learn more check out the links shared in the chat or reach out to our teams a recording of this session will be sent to you shortly thank you again for being part of today's webinar wishing you all success in your prospecting Journey take care and see you next time thank you everyone pleasure connecting today all of you yeah thanks again bye